Responsive customer service! Arrived close to promised date. Hair seems to be nice quality, although I haven't put them in yet & tested the longevity & durability. Only four stars because the c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend Milk & Blush enough. I’ve tried multiple clip-in extension brands, and none come close to this quality. The hair is unbelievably soft, shiny, and silky, and it blends perfectly with... See more
Company replied
I’ve been a Milk & Blush customer for a while now and the quality has always been amazing. My first set lasted me a FULL year with proper care, which is why I came back for my next one. There was... See more
Company replied
I ordered clip-in extensions from Milk & Blush almost three years ago, and I’m genuinely impressed. I chose the dark brown shade, which matched my natural hair perfectly and blended seamlessly. Yo... See more
Company replied
Company details
About Milk & Blush
Written by the company
For over two decades, Milk & Blush has been helping you achieve longer, fuller hair with our luxury human hair extensions.
Award-Winning Hair ExtensionsWe’re passionate about creating transformative hair experiences with premium-quality hair extensions designed to blend seamlessly and look natural. Trusted by professionals and loved by customers worldwide, we specialise in 100% Remy human hair extensions that deliver salon-worthy volume, length, and style at home.
Shop Clip In Hair Extensions Shop Professional Hair ExtensionsWe're Here to Help
Our expert team is dedicated to exceptional customer service, fast delivery, and expert guidance every step of the way. We’re proud to have earned thousands of five-star reviews from our loyal community.
Join the Milk & Blush family and discover why we’re a top-rated choice for hair extensions on Trustpilot. From colour matching to styling support, we’re here to help you love your hair again.
We offer worldwide delivery and free express delivery to our UK customers with orders over £50.Contact info
United Kingdom
- hello@milkandblush.com
- www.milkandblush.com
4.2
Great
1K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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I was very impressed with the quality…
I was very impressed with the quality of the hair the great pricing and fast delivery. Will definitely re order and share my experience with friends. Thank you!
31 December 2025
Reply from Milk & Blush
Hey Linda!
Thank you for your lovely review 🤍
We are so pleased to hear that you love the quality of your new extensions and would recommend us to others 😊
We look forward to helping you with any future purchases!
Love the M&B Team xx
Love the customer service received from…
Love the customer service received from Ellie at Milk and Blush! Ordered another set of hair extensions from them as my daughter had dyed her hair a different colour so needed a new set. Daughter had a change of heart about the hair colour. I emailed Milk and Blush to ask to cancel the order and they quickly responded and refunded me no problem. This is why I will continue to shop with them for their great products and great customer service. Thanks again.
5 January 2026
Unprompted review
Reply from Milk & Blush
Hey Jane!
Thank you for your lovely review 🤍
It's wonderful to know how pleased you are with your service at Milk and Blush! Ellie will be delighted to hear this. ✨
We look forward to helping you with any future purchases!
Love the M&B Team x
This has been a very poor experience…
This has been a very poor experience with Milk & Blush. My order was marked as delivered by Royal Mail, but I never received it and the signature provided is not mine. I’ve been a customer with milk and blush for few years and always expected professionalism
I contacted customer service immediately, but instead of taking responsibility, I’ve been sent back and forth over multiple emails and told I must wait for Royal Mail’s claim process before anything can be resolved. I’ve now been informed this process can take up to 30 days, meaning I’m left without my order, a refund, or a replacement for weeks for something that was never delivered to me in the first place.
Hiding behind courier processes and internal policies while a customer is left out of pocket is completely unacceptable. Order no: 365701
7 January 2026
Unprompted review
Reply from Milk & Blush
Hi Meesha,
Thank you for your feedback. We’re very sorry for the frustration caused.
When an order is marked as delivered but not received, we need to follow courier procedures for denial-of-receipt claims. We understand this can be inconvenient, but it’s necessary to protect both parties.
That said, we can see our team has arranged a replacement for your order, so you’re not left without your items.
We appreciate your patience and will use your feedback to improve how we handle these situations in the future.
Thanks again 🤍
Lovely my extensions
5 January 2026
Reply from Milk & Blush
Hey Nicola!
Thank you for your review lovely 🤍
We are so pleased to hear that you love your new extensions!
We look forward to helping you with any future purchases! 🤍
Love the M&B Team x
Reply from Milk & Blush
Hey Katarzyna!
Thank you for your review lovely 🤍
It's great to hear your thoughts on our quality 😊 we are so glad you love your new extensions!
We look forward to helping you with any future purchases!
Love the M&B Team xx
I’ve been a Milk & Blush customer for a…
I’ve been a Milk & Blush customer for a while now and the quality has always been amazing. My first set lasted me a FULL year with proper care, which is why I came back for my next one.
There was a small hiccup with my recent order, but the team handled it quickly and professionally, very responsive and straight to the point. I’m now onto my new set and love it, perfect for everyday wear.
Great hair, great customer service, and a brand I’m happy to keep supporting. 🤍
20 December 2025
Unprompted review
Reply from Milk & Blush
Hey Layla!
Thank you for your kind words 🤍
It's great to hear your thoughts on our quality and that our customer care team could help when you faced a small issue with your order 😊 we hope you love your new set just as much as the last!
We look forward to helping you with any future purchases!
Love the M&B Team xx
AWFUL! RUN!!!!
Oh. My. Gosh. My order must have been lost or something, they can’t or just refuse to track it down… they’ve been leading this on for a month now with zero updates. They do not give a FLYING EFF about their customers, customer service is HORRID!!! At this point they are thieves. Not refunding a customer and not helping them get their order. I hope this place gets shut down. Don’t take your chances.
20 November 2025
Unprompted review
Reply from Milk & Blush
Hi there,
Thank you for your review.
I’ve requested further information so a member of our team can look into this for you and assist.
If you wouldn't mind reaching out to the team, they'd be happy to look into the status of your order for you.
Email: hello@milkandblush.com
Thanks, we hope to help you soon 🤍
Excellent service and customer care
Excellent service and customer care , products ate amazing
31 December 2025
Reply from Milk & Blush
Hey Gina!
Thank you for your review lovely🤍
It's great to hear your thoughts on our customer care service and our products! 😊
We look forward to helping you with any future purchases!
Love the M&B Team xx
Only ever order with milk and blush…
Only ever order with milk and blush now. They’re always excellent quality and arrive quickly. Customer service is always super speedy too if you ever need them!
1 January 2026
Unprompted review
Reply from Milk & Blush
Hey Sky!
Thank you for your lovely review 🤍
It's great to hear your thoughts on our customer service and the quality of our extensions! 😊
We look forward to helping you with any future purchases!
Love the M&B Team xx
Great quality
31 December 2025
Reply from Milk & Blush
Hey Stephanie!
Thank you for your review 🤍
It's great to hear your thoughts on our quality 😊
We look forward to helping you with any future purchases!
Love the M&B Team xx
Great experience
Madison was very kind at assisting me with my order. Great customer service but just wish there was more information / support in place on the website to help you choose which type of product will be best for you or more pictures of the products being used on people
31 December 2025
Unprompted review
Reply from Milk & Blush
Hey Megan!
Thank you for your kind words 🤍
We’re glad to hear that Madison could help with your order! We really appreciate your feedback on having more information available on our website and will note that for future improvements.
In the meantime, our team are available to help with any questions you may have!✨
We look forward to helping you with any future purchases 🤍
Love the M&B Team xx
Extremely helpful customer service
Extremely helpful customer service and very very fast delivery. The team was able to help me find my best match after I had chosen a tone a bit too light for my hair and the replacement was promptly delivered as well. Great, would definitely shop again!
22 December 2025
Unprompted review
Reply from Milk & Blush
Hey there!
Thank you so much for your kind words 🤍 We’re so pleased to hear that our team was able to help you find an alternative shade for you!
Providing helpful support and a smooth experience is always our goal, so it really means a lot to hear this. We can’t wait to welcome you back again soon ✨
Love the M&B Team xx
Still haven’t received my order and…
Still haven’t received my order and clicked next day before 1pm I’m very disappointed was so excited for them for Christmas
27 December 2025
Unprompted review
Reply from Milk & Blush
Hi Grace,
Thank you for your review.
I’ve requested further information so a member of our team can look into this for you and assist.
Due to high demand over the festive period, there have been delays with couriers as expected.
If you wouldn't mind reaching out to the team, they'd be happy to look into the status of your order for you.
Email: hello@milkandblush.com
Thanks, we hope to help you soon 🤍
The only down fall is paying for the…
The only down fall is paying for the custom charges on top of the price of the hair extensions but absolutely love love this hair have been using it for years
26 December 2025
Unprompted review
Reply from Milk & Blush
Hey Shannon!
Thank you so much for your lovely review 🤍 We’re so happy to hear how much you love the hair and that you’ve been using Milk & Blush for years, which truly means the world to us.
We completely understand that customs charges can be frustrating. As an international brand, these fees are set by local customs authorities and are unfortunately outside of our control, but we do try to make this as clear as possible at checkout.
Thank you again for your continued support and loyalty. We’re so grateful to have you as part of the Milk & Blush community ✨
Love the M&B Team xx
I don’t like the hair clip
I don’t like the hair clip. I tried to curl it, but it doesn’t work, and it dose not feel real hair like you claimed – it looks very fake. I didn’t buy straight hair, but curly hair. I was able to curl the testers, but not the one I got when I opened the package. I tried and tried to curl it, but it just doesn’t work.
1 December 2025
Reply from Milk & Blush
Hi Rozna 👋
Thank you for taking the time to share your feedback. 😊
Here's why you can curl the small weft but have difficulty with the main weft: Extensions are very thick so with a larger weft, trying to curl too much hair at once can prevent the heat from distributing evenly, which means the curl won’t take properly.
We recommend working in much smaller sections, using a consistent temperature, and allowing each curl to cool fully before moving on. When styled in this way, the hair should curl just as well as the tester.
That said, we’d really like to help you get the best result possible. If you’d like to reach out to our customer care team, they’d be happy to talk you through the technique or look into this further with you. 😊 🙌
Best,
Milk & Blush
hello@milkandblush.com
Noticable drop in quality
I've been ordering their light blonde highlighted extensions for a few years now (I think I'm on my 6th or 7th pair) and the last ones I've gotten are of really poor quality. The hair isn't blended and mixed nicely at all like it used to be, instead it's a patchy mess of really thick yellow/white highlights which look like they haven't really been processed correctly. I will definitely be switching to a different brand.
EDIT:
What is this nonsense about my account information not matching a customer account? This is the same e-mail I've used to order them.
Also, why are you telling me now to contact you when you literally state on your website you don't do returns after extensions have been taken out of the box?
15 December 2025
Unprompted review
Reply from Milk & Blush
Hi Nina,
We’re keen to help, but your review account information doesn't match a customer account. Please contact our customer care team directly with your order information so we can look into this and assist you further.
Best,
Milk & Blush
Really really impressed with this…
Really really impressed with this company - fast delivery and really good quality hair extensions in beautiful packaging, the colour match service was absolutely spot on too!
30 November 2025
Unprompted review
Reply from Milk & Blush
Hi Bethany, thank you so much! ☺️
Your kind words truly mean a lot to our team, and we really appreciate you taking the time to share your honest experience.
Best,
Milk & Blush
Very disappointed with this company
Very disappointed with this company.
My daughter wanted to buy me some new extensions for Christmas, I chose them & she ordered them the same day. Few days later she noticed there had been no correspondence via email to say they’d been shipped etc so she contacted them . They emailed back to tell her that she had pre ordered the item because it wasn’t in stock . I can categorically say that when we purchased this item there was no mention what so ever about it being a pre order , the website blatantly said “add to basket” , nothing to state it was a pre order . Their customer service proceeded to practically blame us for apparently not spotting something that was never even there at the time we bought them. They gave my daughter the option of either waiting until they get their stock in the new year ( but couldn’t even give her a specific date or month as to when they will be in stock) OR , get a refund which can take up to 28 days ! At this point I was fuming because it feels like they trap you . What’s the point in buying something for Xmas if it’s not going to come until after new year ? But if you choose a refund ( which was £164) you’re to wait up to 28 days for it which means you’ve then got to go spend more money buying some extensions elsewhere in the meantime whilst awaiting your refund . I definitely will not be choosing this company again . I’ve bought from them a few times in the past but I’ll stick to BW from now on . My daughter requested the refund & we purchased some from BW which arrived the following day .
4 December 2025
Unprompted review
Reply from Milk & Blush
Hi Katie, thank you for your review.
I’ve requested further information so a member of our team can look into this for you and assist.
Refunds are usually processed within minutes, so if that option is selected there shouldn’t be any issue.
Pre-order items are normally shown on the product page, at checkout, and on your invoice. As this appears to be unusual, we will raise it with our tech team to investigate and rectify any potential issues.
Thanks, we hope to help you soon.
Kind Regards
Elizabeth
Extremely helpful and quick
Extremely helpful and quick , Jess was very efficient and polite
11 December 2025
Unprompted review
Reply from Milk & Blush
Hey Sara,
Thank you so much for your review! 🥰
We’re glad to hear Jess could help with everything you needed. Your feedback really helps our team grow and improve.
We’re always here if you need any further help!🤍
Love,
The M&B team xx
Reply from Milk & Blush
Hey Alejandra,
Thank you so much for your review! 🥰
We’re glad to hear a member of the team was kind and helpful! We take pride in the service we provide, so it's great to know we could help.
We’re always here if you need any further help!🤍
Love,
The M&B team xx
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