I received a refund from a order I cancelled because it wouldn’t arrive in time and I wake up the next day after receiving the refund to be charged again!
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See what reviewers are saying
Omg! I was speechless and everyone around me was too. Considering the fact that dress was ordered online and my friend took my measurements (we took little bit longer and one size bigger) because I... See more
Company replied
Don't buy anything from these guys - the shoes come vastly undersized and poorly made, then you have to pay a fortune returning them to China before they then only offer you a partial refund. I spent... See more
Company replied
Just received my second order from Milanoo where again I ordered several pairs of mens platform boots.Because they did so well the first time around my thought was can they be so good again.The answer... See more
Company replied
Company details
Written by the company
Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
Contact info
Dayuan International Center (Phase 1) 3 Building, Wu Hou District, Cheng Du City, Si Chuan Provence, China, 610212, Chengdu, China
- +86-28-8619-8523
- service@milanoo.com
- www.milanoo.com
3.1
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The packaging…
The packaging was neat and tidy. It showed that the company pays attention to the little things.
24 September 2024
Reply from Milanoo
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
They have been removing my reviews over…
They have been removing my reviews over and over again. They are scammers, ship damaged items and actually pay for the good reviews they have here (through Black Hat World). I've spent over two weeks now to try and return a pair of damaged boots and they're not willing to pay me back. I have even went to the post office to ask for an official letter that I received and opened the return case the same day yet they don't care.
When you buy stuff from the PRC please be aware that they have no obligation to follow any common EU, UK, US laws and logic. They can literally ship you a pair of sunnies for a 1000$ dress with no repercussions.
For us who got scammed, report them to the antifraud of your country. I know that here in France they have a big folder of scamming activity and they're on the verge of being banned,
Visit "signal conso gouv" to report them in France.
Report them on econsumer *dot* gov as well, this makes the most difference!
21 September 2024
Unprompted review
Reply from Milanoo
Cher client, nous vous présentons nos sincères excuses pour votre expérience d'achat désagréable. Tout d'abord, nous n'avons aucun droit de supprimer des commentaires. De plus, nous respectons strictement les lois et règlements en vigueur dans le pays ou la région de nos clients. Nous attachons une grande importance à l'expérience de nos clients et nous nous engageons toujours à améliorer la qualité de notre service client, et nous ne faisons jamais d'expéditions incorrectes. En ce qui concerne le contenu de votre commentaire que nous considérons comme mensonger, nous nous réservons le droit de faire appel.
I love Milanoo costume dress I have…
I love Milanoo costume dress I have purchase 3 dress for cosplay and so far im very happy. The price, quality and material outstanding.
30 September 2024
Unprompted review
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Great communication and decent quality
they went above and beyond to make sure my purchase came on time. Communication was top tier they even walked me through the ordering process.
When I received my item the quality was nice, they felt a little light but they looked great.
I’ll definitely be making another purchase
6 August 2024
Unprompted review
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Cheeply made plastic shoes and i pain…
Cheeply made plastic shoes and i paid 60£!! Do not buy!!!
18 September 2024
Unprompted review
Reply from Milanoo
Dear customer, we sincerely apologize for your unpleasant shopping experience. We highly value your feedback. Please provide your order number or email address, and we will contact you as soon as possible.
Great
I was suspicious at first, but the product came pretty quickly and was of good quality.
12 September 2024
Unprompted review
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Will not stop emailing me despite…
Will not stop emailing me despite unsubscribing multiple times
24 September 2024
Unprompted review
Reply from Milanoo
We sincerely apologize for the inconvenience caused. We greatly value your feedback and have forwarded your comments to the technical department, which is currently conducting an urgent investigation and resolution. Thank you for your input.
Reviews are deleted in case they don like them.
I ordered shoes and was unhappy with high price in relation with the poor quality. I wrote this into a review and they simply changed it.
Reviews are deleted/faked in case they don't like them.
Sorry - this is a no go! Such business should be forbidden.
24 September 2023
Unprompted review
Reply from Milanoo
Dear customer,
We sincerely apologize for your less-than-pleasant shopping experience. We noticed that your order was placed in 2022, and there are numerous genuine reviews with photos from other customers available under this product to reflect its true quality. We regret that our product did not meet your expectations, and we will continue to work hard to improve our service quality. Wishing you all the best.
This is a rip off company
This is a rip off company. They charge you +$20-30 for shipping and the dresses look nothing from the photo and when you try to return the return shipping will cost you more than $40 just to ship it back which is not worth it! Because they will not refund you for the shipping fee you paid for.
19 September 2024
Unprompted review
Reply from Milanoo
Dear customer, we sincerely apologize for your unpleasant shopping experience. Please be aware that the shipping fees are charged by the courier company, not by our company.
Obsessed with this store.
Obsessed with this store. Clothes very nice and good quality. Only issue are the pants, too short. Wish they had pants for tall and more stretch on them.
20 August 2024
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
professional service
though I'm normally a L, well my chubby self needed an XL. So I called up Milanoo and spoke with Ashley. Super kind and professional on the phone
6 September 2024
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
They have a fantastic sale on men's…
They have a fantastic sale on men's loafers right now! I'll definitely be back to buy another pair.
12 August 2024
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
This shop has the cutest dresses
This shop has the cutest dresses! They have a great mix of classic and trendy styles and the prices are reasonable!
3 August 2024
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I'm satisfied with my purchase….
Wedding dress is very beautiful and of excellent quality. The same goes for lingerie, although relatively expensive.
25 August 2024
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Great experience!
I had a great experience shopping here! They were super helpful throughout and gave me some great advice. They even did the alterations I wanted perfectly!
9 August 2024
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Quality is good
The clothing is fine. Some items are higher quality than others—I'd say the shorts are very nice (I appreciate the sizing being in waist measurements instead of generic S, M, L)
24 August 2024
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Satisfied
I’ve been shopping on this app for 3years and I have had only two bad experiences with them. And they solved it immediately after i complained to them. The shoes are all as u see them advertised, good materials and true to size.
20 August 2024
Unprompted review
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
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