Mijn Hummeltje 

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Rated 1 out of 5 stars

I thought I bought these amazing dinosaur encyclopedias as a gift, but they were not delivered as described on their website. Not 20 but 3 pages, no extra flaps, no nice books, but pieces of Chinese c... See more

Rated 4 out of 5 stars

Very good item - made my nephew really happy, but the delivery time was waaaaay to long. Almost 1 month from France to Netherlands? Kind of ridiculous therfore I give 4 stars only.

Rated 1 out of 5 stars

Chaos company. Order was delayed by 2 weeks. I cancelled the order several times but it way ignored. Their parcel service put the package without my agreement in front of my door. E-Mails are unanswe... See more

Rated 5 out of 5 stars

The product was just as described. I received it on time. Mijn Hummeltje always have the best choices of unique and educational games. Recommended. Thank you!

Company details

  1. Children's Toys Store

Written by the company

Educatief speelgoed


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(3,380)

776 reviews in the last 12 months

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Rated 1 out of 5 stars

Please do not order the product from this website…it’s a spam !!

Please do not order the product from this website.

It is disgustingly bad, they are not ready to return a product. I posted a lot videos, that product is not working( which was a gift for my friend’s daughter for her first birthday).

That are not ready to return a product which is a kids toys of 30 euros not working at all. I don’t care if they return my money now or not because they cause so much trauma for stuff that they buy for nothing from China and they sell for bonkers and still they act as if we are wrong in reporting a malfunctioning product. Just stay away !!

DONT ORDER FROM THIS WEBSITE, IT IS A SPAM

20 May 2025
Unprompted review
Mijn Hummeltje logo

Reply from Mijn Hummeltje

Hi Shruti,
Thanks for your review – we’re truly sorry to hear about your experience. We always aim to make our customers happy and take concerns like this seriously. If you still have any questions or want to discuss it further, please don’t hesitate to email us.

Rated 1 out of 5 stars

The website stated "in stock / 1-3…

The website stated "in stock / 1-3 business days," but after I made the payment, I was informed that the product would take about a month to arrive—and it's shipping from China. Their phone line is also unreachable. I’ve just sent an email requesting a refund. I absolutely do not recommend this site.

15 May 2025
Unprompted review
Mijn Hummeltje logo

Reply from Mijn Hummeltje

Hi Mike,
Thanks for your feedback – we’re sorry to hear about your experience. We aim to provide clear information and fast service, and we take your comments seriously. If you haven’t already, feel free to email us so we can look into this further.

Rated 1 out of 5 stars

Dont trust the website

Dont trust the website! Would never order again. Never received the order and money was not returned either.

12 May 2025
Unprompted review
Mijn Hummeltje logo

Reply from Mijn Hummeltje

Hi Ana,
Thanks for your review – we're sorry to hear this. We understand how frustrating that must be and take such feedback seriously. Please reach out to us via email so we can look into it further and assist you as best we can.

Rated 1 out of 5 stars

Don't order here!

Don't order here, scam! An order was delivered which was half broken and where half of the order is missing. Already had a lot of mail communication with mijn-hummeltjr, because they are not available by telephone. My-hummeltje does not come with a solution and lets me pay for the costs. I'm going to take legal action.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

DON’T BUY - Misleading Delivery Times and Poor Customer Service!!!

I strongly advise against purchasing from this company. Despite their claims of 2-3 day delivery times, my order took a full two weeks to arrive since it was actually shipped from China, not locally as implied. The price markup was also significantly higher compared to other retailers. When I sought a full refund due to these issues, their customer service was lacking; it required multiple emails—five, to be precise—to even initiate the refund process. Save yourself the hassle and consider buying from more reliable sources like Bol or Amazon instead!!!!!

29 November 2024
Unprompted review
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Reply from Mijn Hummeltje

Hello Thalia,

Thank you for sharing your experience with us.

We’re truly sorry to hear about the delays in your order and the frustration caused by the shipping and customer service process. We understand how important it is to receive products in a timely manner and have a smooth shopping experience, and it’s clear that we fell short in your case.

We apologize for the confusion regarding shipping times and for any miscommunication about the origin of the product. We are currently reviewing our shipping policies and product listings to ensure we are transparent about delivery times and origins moving forward.

Additionally, we regret the difficulties you encountered with our customer service. We’re committed to providing better support, and your feedback will be used to improve the process to make sure this does not happen again.

If you have any further concerns, please don’t hesitate to contact us directly.

Thank you again for bringing this to our attention, and we hope to improve your experience in the future.

Rated 1 out of 5 stars

DO NOT ORDER HERE, impossible to return, cheap products for high prices

DO NOT ORDER HERE. Pretending to be an online shop for high-quality products but in reality CHEAP PRODUCTS from China, long delivery (2 months instead of a few days), you won’t be able to reach a human person from customer service, IMPOSSIBLE TO RETURN and GET YOUR MONEY BACK.

My package arrived damaged and half open, there were stains and scratches on my products. Expected high quality toys since they were pricier than other websites but in reality the quality was very cheap and it didn’t feel safe for children. So I contacted customer support by email since the phone number didn’t work. I explained that I would like to request a return. Instead of explaining me the return process, they asked for pictures. I never had to do this anywhere else before but fair enough. I sent them the requested pictures and instead of the return (which I requested), they wanted to offer me 10% of the costs for not returning it. I didn’t agree and insisted on my return as this is my right. Then it got ridiculous and they requested videos, I sent them, was offered 30%. I didn’t agree and requested the return for the millionth time. Only when I mentioned a potential lawsuit, they went up with their offer (40%). However, I still wanted to return the products and after many email exchanges and 1 month already passing by, I received a return from with a return address in Albania. I sent the products back with Track & Trace and the delivery took 3 months (!) - only to be sent back to me because the address did not exist. I emailed customer support again to request my money back. Let’s see what they will come back with. This might turn into a lawsuit after all.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Dropshipping from Chjna

Dropshipping from China. Not the “feel good local small enterprise” you might expect when visiting the website and reading its stories. I thought this to be somewhat misleading. Could just as well have bought directly from Alibaba or what have you

3 October 2024
Unprompted review
Mijn Hummeltje logo

Reply from Mijn Hummeltje

Hello,

Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations. We understand how disappointing it can be to feel misled about where a product is coming from, and we sincerely apologize if our website gave the wrong impression.

We strive to be transparent about our sourcing and are working to improve how we communicate this to our customers. While we do offer products from international suppliers, we understand the importance of clear and accurate information, and we’ll make sure to review our content to avoid any future confusion.

We truly value your feedback, and we will work to improve the experience for all of our customers moving forward.

Thank you again for your input, and we hope to have the opportunity to regain your trust.

Rated 1 out of 5 stars

Waiting for nothing

I order 2 weeks ago my item. Still don't have it.
Contact with support is almost impossible. Telephone doesn't work, emails are responded after few days.
That company is kind a joke for me.

6 September 2024
Unprompted review
Rated 1 out of 5 stars

Be careful shady companu

Be careful, they are not even registered in The Netherlands. Orders take 3 months, but haven't received it yet, asked for a refund and nothing neither.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Super super

5 May 2024
Unprompted review
Mijn Hummeltje logo

Reply from Mijn Hummeltje

Hallo Arzu,
Dankjewel voor je enthousiaste reactie! We zijn blij dat je tevreden bent!

Rated 1 out of 5 stars

Really bad experience

Really bad experience! Totally not recommended!
The items were delivered in a really bad situation, with their wrapping completely destroyed.
After all this inconvenience, the customer support was not willing at all to help me!
The products were also overpriced!

18 May 2024
Unprompted review
Mijn Hummeltje logo

Reply from Mijn Hummeltje

Hello Maria,

We sincerely apologize for the negative experience you've had. This falls short of the standard of service we aim to provide. We understand the frustration caused by receiving items in poor condition and not receiving adequate support. Please accept our apologies for the inconvenience this has caused you.

To address your concerns and resolve this matter, we encourage you to reach out to us directly via email. Our customer support team is committed to assisting you promptly and finding a satisfactory solution.

Your feedback is invaluable to us, and we will use it to improve our service and prevent such issues from happening in the future. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

My daughter liked a lot this product

My daughter liked a lot this product. She is learning and also having a lot of fun. Design is nice, exercises are adequated for age. I recommend it.

12 March 2024
Unprompted review
Mijn Hummeltje logo

Reply from Mijn Hummeltje

Hi Luciana,

Thank you for your feedback! We are happy to hear that your daughter enjoys our product and finds it both educational and fun. It's great to know that the design and exercises are age appropriate for her and we are happy with your recommendation.

If you have any further comments or if there is anything we can help you with, please don't hesitate to let us know via email. Have a great day! 🌸

Rated 1 out of 5 stars

Terrible quality, fake and deceiving size on pictures

Terrible!
The pictures don’t match the actual size.
Pieces are March smaller and dangerous for kids that could swallow it.
The quality is poor.
Dutch website and shipped from China and took way longer than expected.

28 April 2023
Mijn Hummeltje logo

Reply from Mijn Hummeltje

Hallo,

Bedankt voor de feedback! Het spijt ons dat je niet tevreden bent over de kwaliteit van het product. Kijk je straks even in je e-mail? ✉️

Hartelijke groeten,
Hannah

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