Very bed service I bought shoos, they wrote me by email that very was fine and the package was in the way and after 2 weeks they told me they didn't have it in stock even if they told me already that... See more
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Excellent Experience! I finally found a Jacquemus piece I'd been searching for in my size for quite some time. I placed my order over the weekend, and it was processed and shipped promptly on Monda... See more
I gave Miinto a bad review at first, due to their return policy. I was not happy to find out that return fees would have been deducted from the refund, even though I received a wrong item, which was o... See more
Company replied
I had the best experience with a customer service of Miinto. They replied very fast and they’ve provided the best solution for my order. It’s been my third order with Miinto and as always I’m happy wi... See more
Company replied
Company details
- Online Marketplace
- Bag Shop
- Clothing Store
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto è una piattaforma internazionale di moda che connette i migliori negozi di abbigliamento del mondo in un’unica selezione di qualità e lusso. Come negozio del tipo marketplace, non siamo in possesso della merce visibile sul sito, ma ogni ordine è attentamente confezionato dalle appassionate persone che lavorano nei migliori negozi di moda. Che ne dici? Visita il nostro sito www.miinto.it. Se hai bisogno di aiuto, il nostro team di Assistenza Clienti è pronto ad assisterti ad ogni ora della settimana sulle nostre chat.
Contact info
Denmark
- info@miinto.it
- www.miinto.it
4.0
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love Miinto
All the stuff was ok. Excellent customer care. Quick delivery. I love Miinto
16 December 2023
Unprompted review
Reply from Miinto Italia
Gentilissimo,
Grazie di cuore per le parole così gentili: un perfetto riassunto del nostro servizio!
Speriamo non sarà il suo ultimo ordine su Miinto: alla prossima! 😌
Alice
Miinto Customer Success
we can do much better
It happened to me that the shop did not answer my questions due to an error in processing my order. I had 6 or 7 chat sessions but never got a response
27 October 2023
Unprompted review
Reply from Miinto Italia
Dear Paolo,
Thank you for your feedback.
I can see that your case has been already solved, and a refund has been made.
We are truly sorry for any inconvenience caused. 🤍
Alice
Miinto Customer Success
Great website!
Great website! :)
I also had a lovely customer assistance experience with Wiktoria K, she was very kind and warm :)
Definitely recommend!
27 November 2023
Unprompted review
Reply from Miinto Italia
Dear Virginia,
Thank you for your review! It is our priority to provide the best service possible to our customers. We hope to see you again on Miinto!
Have a nice day!
Olga
Miinto Customer Success
Worst site on the web
Worst site on the web! Slowliness to comunicate and the boutiques on it don’t clarify the right procurement.
Choise others!
24 November 2023
Unprompted review
Reply from Miinto Italia
Gentile Giuseppe,
Mi permetto di rispondere in italiano.
Vedo che la nostra assistenza e già riuscita a risolvere la questione.
Purtroppo l'errore era interamente dovuto al corriere e non alla nostra piattaforma. 😞
Ci dispiace tantissimo per qualsiasi inconveniente causato.
Attendiamo un suo gentile riscontro via mail.
Alice
Miinto Customer Success
Super fast shipping, well-packed item
Super fast shipping. May order is well-packaged. The item is in mint condition and as described. Very reccomendable. Top service. 💯💯💯
20 November 2023
Unprompted review
Reply from Miinto Italia
Dear Philip,
Thank you for your review! It is our priority to provide the best service possible to our customers. We hope to see you again on Miinto!
Have a nice day!
Olga
Miinto Customer Success
Shipping was super fast
Shipping was super fast, product packaged super well and customer support through their live chat is great. Good deals too
16 November 2023
Unprompted review
Reply from Miinto Italia
Dear Sara,
We are happy that you think your experience with Miinto was positive! We hope to see you again soon!
Have a great day
Olga
Miinto Customer Success
Excellent customer service!
Excellent customer service!
Alice was really kind and helpful
16 November 2023
Unprompted review
Reply from Miinto Italia
Gentile Giorgia,
Grazie per aver apprezzato il mio lavoro!
Sono felice che sono riuscita ad assistere. 🥰
Alice
Miinto Customer Success
Mint's Alice was able to nicely solve…
Mint's Alice was able to nicely solve the problem I had with my order
19 November 2023
Unprompted review
Reply from Miinto Italia
Gentile Monica,
Grazie per aver apprezzato il mio lavoro!
È molto importante per me sapere che mi sono resa utile. 🤍
Alice
Miinto Customer Success
Personale call center molto disponibile…
Personale call center molto disponibile e consegna nei tempi previsti dell' ordine.
7 November 2023
Unprompted review
Reply from Miinto Italia
Gentile Stefano,
Grazie per aver apprezzato il nostro lavoro. 📨
È sempre un piacere!
Alice
Miinto Customer Success
Reply from Miinto Italia
Gentile Roberto,
Mi permetto di rispondere in italiano.
Prima di tutto vorrei assicurarla che collaboriamo solo con boutique autorizzate e che i nostri partner vendono solo merce autentica.
Nel caso di dubbi, siamo sempre pronti ad assistere a ottenere un certificato di autenticità. Basta contattare la nostra assistenza..
Le ho appena mandato una mail spero che insieme riusciremo a trovare una soluzione e che potrò togliere tutti i dubbi. ⭐️
Aspetto un suo gentile riscontro via mail.
Alice
Miinto Customer Success
I changed an article that was different…
I changed an article that was different from the original, and I soon received the right arricle. Customer service replied promptly and kept me regularly informed about the delivery status!
9 September 2023
Unprompted review
Reply from Miinto Italia
Dear Bea,
We are sorry for the initial problem, but at the same time glad that we have managed to resolve it together.
We hope that you're now satisfied with your purchase, and thank you for appreciating our help.
See you on Miinto soon 😊
Marcelina
Customer Success, Miinto
I’ve never got my order
I’ve never got my order. It was confirmed, I also received a notification from the courier company that the order is ready to be shipped and some hours after, I’ve got an email that my order has been canceled. No one knew the reason. The customer service replied that most probably it was sold out before they to be able to update the information on the website.The day after the item disappeared from the website.
5 September 2023
Unprompted review
Reply from Miinto Italia
Dear Neli,
We are very sorry for your disappointment; unfortunately, collaborating with over 900 independent boutiques in rare case it may happen so that an item available on Miinto has been actually sold out in the boutique's physical store, but they have not managed to remove it from our platform yet.
Such cases are rare, but we are aware of how disappointing they may be, and we do our best to limit their number as much as possible.
However, we understand your regret, and would like to find a way to improve your experience. We will contact you via email in order to discuss it.
We understand how hard it is to regain trust once lost, but we sincerely hope you would like to give us a chance in the future.
Warm regards,
Marcelina
Customer Success, Miinto
I have asked information about a…
I have asked information about a specific product where the description was different from the pictures shown for that item.
Customer service replied promptly and checked with different stores if the product was available.
Customer service kept me regularly informed about the research.
11 September 2023
Unprompted review
Reply from Miinto Italia
Dear PLG,
Thank you very much for sharing your experience! Indeed, collaborating with over 900 independent boutiques which sell thousands of items on our website is at time challenging, and occasionally, a mistake in our product description may appear. Yet, the only way to make no mistakes is to avoid trying to do anything, so whenever in doubt about a given item, we encourage our customer to contact Miinto Customer Success Team: our agents will do their best to obtain all the data necessary to make an informed purchase.
Thank you for choosing Miinto!
Marcelina
Customer Success, Miinto
Reply from Miinto Italia
Gentile Giulia,
Mi dispiace che non abbia ancora ricevuto il suo ordine. 😔
Sembra che la boutique responsabile ha riscontrato qualche errore di logistica. Controllando vedo che il reparto competente se ne sta già occupando e la stanno aggiornando passo dopo passo. Proverò a sollecitare ulteriormente.
Rimaniamo a Sua disposizione via email. ⭐️
Miinto Customer Success
Alice
Perfetto
Beautiful shoes I couldn't find anywhere else, great price. Ottimo!
30 August 2023
Unprompted review
Reply from Miinto Italia
Dear Erskine,
We are glad that you managed to find your dream shoes on Miinto! We collaborate with over 900 independent boutiques in order to provide a wide range of products, often impossible to find elsewhere.
Hope to see you back on Miinto soon!
Marcelina
Miinto Customer Success
Very positive experience! Thank you!
I have only just discovered this online shopping site and I was amazed by the professionalism, speed of delivery, accuracy of packaging, value for money and the numerous offers often available! Compliments!
16 August 2023
Unprompted review
Reply from Miinto Italia
Dear Consumer,
We are more than happy to welcome you among other fashionistas here on Miinto.
We are very grateful for your kind review and mentioning our strong points. We hope it is a great beginning of a fantastic journey together. 🤗
Marcelina
Miinto Customer Success
Fantastic
Very reliable site. I had a problem with an order but it was quickly resolved. I bought some shoes (Autry) with a great discount. I thank Alice (Conversation id: 1915283) and Marcelina (Conversation id: 1915283) for the assistance.
12 July 2023
Unprompted review
Reply from Miinto Italia
Dear Luca,
Thank you very much for your kind review! We are glad that despite the initial issue together we have managed to solve it all, and you're happy with your purchase. Thank you for appreciating our assistance. 🤗
We can't wait to see you again on Miinto!
Marcelina
Miinto Customer Success
Outstanding customer service
A boutique sent me the wrong order by mistake and the Miinto customer service agent has been absolutely delightful in following up on my situation and in keeping in touch with the boutique as they had some logistic problems that dragged on for about 2-3 weeks. One of the best customer service experiences I ever had!
7 July 2023
Unprompted review
Reply from Miinto Italia
Dear Federica,
Thank you so much for appreciating our assistance! Aware of the inconvenience you've experienced, we could have done nothing else but follow your case until everything was resolved.
We are sorry that the issue dragged on for longer than we'd expected, but we are grateful for your patience and glad that you appreciated our service.
Hope to see you back on Miinto soon!
Marcelina
Miinto Customer Success
Everything Ok
30 June 2023
Unprompted review
Reply from Miinto Italia
Dear Fab,
Thank you so much for your comment!
We hope to see you soon. 🛍
Alice
Miinto Customer Success
Professional staff
Professional staff . High level of service . 2 days - delivery time . Respect .
1 June 2023
Unprompted review
Reply from Miinto Italia
Dear Alexey,
Thank you very much for appreciating both our customer service and the delivery time: along with our partner boutiques, we are doing our best to ship in no time!
Hope to see you soon on Miinto! 🤗
Marcelina
Miinto Customer Success
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