Miele Reviews 

This is now the second DuoFlex vacuum I’ve had to purchase and return from Costco, and the experience has been beyond frustrating.

First vacuum:
The wall-mount backing plate was completely stuck and could not be removed. When I contacted customer service to request a replacement part, it took multiple calls and excessive time on hold just to reach someone. I was eventually told that a replacement part could not be provided. Because of that, I had no choice but to return the entire vacuum and buy another one.

Second vacuum:
After only two uses, the multi-floor attachment stopped working. I spent four days trying to reach customer service, each time waiting 30–40 minutes on hold before having to give up. I also sent multiple emails and received no response at all. The online chat option is entirely AI-driven and just loops the same responses without offering any real help or escalation.

When I finally got through to a representative, I was told a replacement head could be ordered. After confirming the correct part via a diagram, I was put on hold—only to be told that the system “didn’t give the option” to send it. Instead, I was instructed to contact an “authorized service center,” which turned out to be Costco in Saint John, NB, over an hour away from where I live in Fredericton.

When I contacted Costco, they were understandably confused as to why the manufacturer sent me there. They confirmed they cannot provide manufacturer repairs and that my only option was to return the vacuum and buy another one.

So, in other words:

Replacement parts cannot be provided

There are no service centers or technicians in my area

Any issue requires physically returning the entire vacuum to Costco and hoping it’s in stock for a replacement

That makes the warranty essentially useless.

Between the repeated product failures and the abysmal customer service, this has been a complete waste of time and effort. I’m extremely disappointed and would not recommend this vacuum to anyone unless you’re prepared to repeatedly return it instead of receiving actual support. I’m now realizing that a consistent theme across the reviews is extremely poor customer service. That ultimately reflects on upper management, who appear to be turning a blind eye to an ongoing and well-documented problem.

Have been waiting since October for my Miele coffee machine to be repaired. Engineers do not know what they are doing, visits cancelled as parts never seem to be available. Very disappointed, now waiting for appointment in January .

I have a built in oven that I purchased 2018. I bought the 10 year warranty and have had problems with the enamel crazing and chipping in the oven. In 2024 it was really bad and I had a technician from Miele come to check, said it couldn't be fixed and that I had to get it replaced. I was contacted immediately from Miele and had the oven replaced within a few weeks. Now however this new oven is chipping again and a technician came to see the issue and advised again that the oven needs to be replaced. It has been one month since the visit and I am not able to get any info regarding the progress of this file! Every time I call Miele another person answers and assures me the file will be escalated and that I will receive a call within 48 hours. Needless to say I am still waiting and left wasting my time to call back and wait on hold 30 plus minutes only to be told the same story. I am thoroughly disappointed with the service and the product since two ovens in a row have enamel that has broken down!!

There is no such thing as customer service for Meile. Technician order me a cleaning cartridge and intense clean powder. They have charged me for these thing but I have not received them. Have been trying for over a week to talk with someone on the form and submitted several online request. On hold for HOURS AND HOURS over the past week and no responce to emails.

The system requires me to give at least one star, but even one star is far too generous for this company.

My wife ordered a tumble dryer and a washing machine online on 13 November, with delivery scheduled for 8 December. On that day, only the tumble dryer was delivered. The washing machine did not arrive.

Because the dryer could not be installed without the washing machine, it was left in our hallway, blocking access for our family. We had no choice but to wait for the washing machine to be delivered.

Throughout this entire process, customer service has been one-sided. You have to chase them constantly, and they never proactively update you. Phone calls are extremely difficult to get through, and emails are simply not answered at all. The whole experience has been extremely stressful.

Eventually, they confirmed that the washing machine would be delivered today. I stayed at home all day waiting. No delivery vehicle arrived, no one rang the doorbell, and no one knocked on the door. Despite this, the delivery status was suddenly changed to “cancelled – no one home” and rescheduled to 29 December.

This is completely unacceptable and impossible for us to accept. No delivery attempt was made.

At this point, we no longer want the product. We want a refund and we just want this nightmare to end as soon as possible.

I ordered a new washing machine to replace my old one after paying more than 400 pounds in repairs in May. I phone them after I ordered online and they called me saying I needed another model so they place my order again. For the first order it took more than a month to get the money back and I had to call the customer service on a daily basis and they were telling me they were passing my request to the finance department. After I got the money back I get an email from them saying I owe them 180 pounds from May…! I was shocked as I obviously paid already everything back then and it was actually way more than 180 pounds. The installation was another nightmare so I book stacked installation and the first guys couldn’t do it because they couldn’t lift the dryer ( what were they expecting with stacked installation??) second company provided by Miele came and couldn’t do it for the same reason and notice the stacking wasn’t done properly. I am obviously aware it is not done properly as the dryer clearly pops out of the enclosure. Called Miele again and they say the second installer who is the best will get in touch to do a double appliance stacked installation. 2 weeks passed and still no news and if I call the installer company they tell me to call Miele. I never been though something like this in my life and I am honestly quite worry as I got children and pets running around with this dryer popping out and the stacking not done properly. I am getting insane over this. Dear friends please go for Bosh, AEG.. anything but MIELE! The worse customer service on earth and keep me in this unsafe situation as well they do t care

Blake was excellent on our call out. Couldn't have asked for a more polite helpful person.

Bought a Miele washing machine and tumbledryer. Getting the accessories has just been a nightmare. Regret ever buying the machines and would not recommend buying Miele appliances to anyone. We have the machines just over a year and we only managed to get an order from Miele once. They took money for the last attempted delivery - months later no sign of it. We had to buy it again and a month later they have no re-ordered it 3 times.

We purchase Miele wash-machine , we are not rich so we do not buying cheep product. Miele is know as the best. We were very happy with wash-machine, unfortunately stop working in 13 years. When we call Miele we were quite surprised. Firstly we were told they need to check IF? Service is available in our area? ..and than we have to wait 8 days? (it looks like Miele is quite busy with the repairs these days?)

Mile's on line info:
OUR MIELE TECHNICIANS AND SELECTED SERVICE AGENTS ARE REPRESENTED THROUGHOUT THE COUNTRY AND CAN BE AT YOUR HOME WITHIN A VERY SHORT TIME.

So it wasn't what we expected, but no other choice? So we agreed. Then it seemed to me that the interest in the conversation with me had surprisingly changed. I was informed in detail about the ALL cost of Miele service! This part of conversation was detailed and really on Miele top high level.

After 8 days, we received a message that the technician would not arrive. No apology just message we call you back back.

We are very unhappy this is not acceptable, not from very top line appliances company. So, be ashamed, Miele.

After receiving Miele replay we got a call and promise repair technician call back HE DID NOT so we call again Miele and were told or service was canceled and NO explanation for that, we were told all process must start again. JUST UNBELIEVABLE ??

BRAVO MIELE !!!!!!!

I’ve purchased a Miele cordless pro vacuum cleaner from John Lewis but within the 2 years I’ve had it, the suction on the vacuum wasn’t the same. When u have carpet n wooden floor the brush doesn’t have the suction it loses it power so It when repair four times within the two years I’ve had it.. in August 2025 n Nov 2025. DPD courier picked up my vacuum gave them the WHOLE vacuum then I get the repair company saying I’ve only packed the big brush. (Why would I just send a brush).. I get a delivery from DPD today n they sent my brush NO VACUUM. What the hell is going on, I want my vacuum back., I’m waiting for a manager to call me back. I want my vacuum back this is absolutely ridiculous.
Would I ever get a Miele again NEVER.. I thought coz u pay for what u get but seriously £800 on vacuum. Someone has my vacuum n I want it back.

I booked for a repair to my washing machine. I had to wait over two weeks for an engineer. The day arrived but not the engineer. No answer when I tried to ring the service department. In the end I used the chat option to discover Miele had my card details and booking but no date had been entered for the visit. For a company with a good reputation for its products, this department is a huge let down.

The technology is great, but the customer service is an absolute joke and ruin the whole experience. After spending 4k EUR on the appliances and accessories, I cannot get a quick support and simple information for the stacking adapters. I do not know who manages the customer support teams and trains them - but this department just kill the brand experience. The attitude is like - "you spent your money anyway, so we do not care. I am not gonna get a bonus anyway - why would I care about high value customers."

Do not invest in Miele. Our micro wave and steam oven worth 3000£ stopped working 2.5 years after buying it. It is such a scandal to sell items at such price for such a poor quality. Total rip off.

I have adjusted my rating as Miele customer service came back to me and addressed the issue impeccably. They acknowledged the problem should not have happened and covered the related repairing cost. Thank you.

Worse customer service ever! Complained because of a repair that didn't fix the problem twice. Paid a lot of money and still have the issue. They never got back to me. AVOID this company.

We bought a dishwasher from Miele in February this year - on 14th October it stopped working with an error code F13. We followed the instructions to clean the filter, but it still didn't work so booked a technician via Miele's website. This is where the first issue occurred!

Having booked the technician, or so we thought, we then had a message to say the appointment wasn't confirmed for the day we had booked, even though we'd organised for someone to be home. We then tried again and managed to confirm an appointment for the following day.

The technician came, he said it was unlikely to be fixed, but will order a part to try and fix it. This came the following week, so he attended to fit it. Shortly after this, we had the F13 error again, so contacted Miele who said they needed to wait for the technician's report to come in the following day. I called again the next day and they said that because the 2 visits were from their service partner and not a Miele technician, they needed to send a Miele technician to confirm it wasn't repairable. They couldn't do this for another week! And when booking the initial technician we were not given the option to book a Miele technician nor had it explained that their service partner would not be able to write-off the appliance, or we'd have booked a Miele technician from the outset.

Finally the Miele technician came and said exactly the same as the first technician - that it was unlikely to be fixable, but he will order a part to try. Another week went by until the Miele technician returned to fit the part. Again, the F13 error continued, so I contacted Miele who again said they had to wait for the technician's report before writing it off. FINALLY, after 5weeks without a dishwasher it was confirmed that it was not repairable and that they would need to replace it.

We received an email to confirm this and a text to organise delivery - at which point we discovered their delivery partner couldn't deliver for another month!! This would leave us without a dishwasher for over 2 months, so we contacted Miele again who explained that they can put us on the waitlist with their delivery partner, but this did not guarantee an earlier delivery!

We are now nearly 6 weeks from our initial problem, are still without a dishwasher, with a replacement taking another possible 3 weeks to arrive and having submitted 2 emails of complaint following Miele's complaint's procedure - as laid out on their website - but without a response!

Absolutely AWFUL customer service experience - we will not be using Miele again and DO NOT RECOMMEND anyone else using them, unless you want to be without an appliance for long periods of time!!

The most terrible service ever. Ordered a coffee machine for delivery a week ago. On the day it was due they told me it would be delayed a week. I needed to then cancel becuase it would be too late...five e-mails sent...no response, cqaqlled customer service, held for 42 minutes then killed myself.

Keep your coffee machine and give me my money back.

Ordered a HX2 vacuum on Monday 10th, from a local electrical store, order was placed same day, Miele only picked it on 14th, and on the 19th it still hadn't been delivered to the shop. I understood Miele was a premium brand, but this service is shockingly bad. It gives me concerns as to how they would deal with service or warranty issues. Id have to say, my experience with Dyson in terms of delivery has been mush more efficient, as has been their warranty support. Miele do not have an effective delivery or stock system from what I have seen.

Would give 0 stars if I could.

£309 to even get a call out.

Feel very vulnerable after an aggressive, incompetent “engineer” called out.

I ordered a spare part for my wine fridge about a month ago. They were prompt in sending a payment link but since then i have heard nothing. No confirmation of dispatch, no response to chasing emails. I am going to have to raise a credit card dispute now to get my money back. Shocking from such a large brand

Don’t believe a word any Miele representative tells you. Your machine won’t last 20 years, let alone 20; it’s stated for marketing purposes and it’s a lie.

The washing machine I purchased looked brand new but broke beyond an economical repair. It broke after having a number of previous issues that had to be repaired under warranty, which I had to threaten with legal action to enforce.

The customer service is atrocious and will just say and do anything to palm you off.

Miele is riding off yesteryear’s reputation, but the company that is now is a shadow of its former self.

Don’t waste your precious money on them, as there are plenty of other premium brands that are slightly cheaper and will last longer.

Good riddance, Miele! 👋