Engineer on time, polite and helpful. He did the work as in the error code. Unfortunately, two weeks on, the machine still sometimes leaves washing wet; something 'drain and spin' does not rectify... See more
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Review summary
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I bought this vacuum and been using it for about 5 weeks. I was advised by Miele to give them my data and register on their app to get 4 free bags (worth about £15). However, the deal wouldn't go t... See more
Company replied
Upside Quick availability of engineer to attend the problem. Engineer arrived at agree time and date. On this occasion a first time fix so happy with that. Downside The call out charges are ex... See more
Company replied
1st class products Shockingly poor installation work carried out by your choice of subcontractor "Product Care"despite numerous visits. Last one of which as dated.
Company replied
Company details
Written by the company
Miele is a premium domestic appliance manufacturer with a legacy of quality that spans over 100 years. Miele prides itself on the "Immer Besser" or "Forever Better" brand promise: our premium domestic appliances are designed, tested and engineered to last for up to 20 years. Miele specialises in premium built-in kitchen products, coffee machines, dishwashers, refrigerators & freezers, washing machines, tumble dryers, and vacuum cleaners.
Contact info
Fairacres, Marcham Road , OX14 1TW, Abingdon, United Kingdom
- 0330 160 6600
- contact@miele-support.co.uk
- www.miele.co.uk
3.7
Average
10K reviews
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Emily was really excellent and solved…
Emily was really excellent and solved the problem with quite a lot of hard sweat and work. The previous Miele engineer who came a few years ago was totally useless and left us with a leaking machine having not really even made an attempt to fix it. Emily was the opposite. She went the extra mile
5 June 2026
Reply from Miele Great Britain
We're so glad to hear that our service engineer was able to resolve the issue with your appliance effectively. We understand your previous experience was frustrating, and we truly appreciate you highlighting the excellent work and dedication of our team member. We are committed to providing thorough and reliable service. Miele GB
Problem fixed on the day
Service engineer arrived on due date and was very helpful explaining and fixing the fault with the oven. I used the fixed price arrangement that covers labour and any parts and in my case was worthwhile but if it was something simple like a heating element it would have worked out very expensive.
15 June 2026
Reply from Miele Great Britain
We're so glad to hear our service engineer was helpful in fixing your oven and explained everything clearly. We appreciate your feedback regarding the fixed-price arrangement and understand your perspective on its value depending on the repair's complexity. We continuously review our service offerings. Miele GB
Excellent service
Excellent service - the engineer was very polite, knowledgable and helpful. Thanks.
5 June 2026
Reply from Miele Great Britain
We're so pleased to hear that our engineer provided such excellent service. Thank you for sharing your positive experience with us! Miele GB
Engineer was intelligent & personable
Engineer was intelligent, efficent and communicated with us every step of the way. He was physically capable of moving the heavy washing machine without any assistance (I had a back injury at time of service).
28 May 2026
Reply from Miele Great Britain
We're delighted to hear that our engineer provided such intelligent and efficient service, and kept you informed throughout the process. It's also great to know they were able to handle the heavy lifting! Miele GB
Wash day blues
Advice given by a very helpful technicia n. Resulted in a very satified outcome.
11 June 2026
Reply from Miele Great Britain
We're delighted to hear that the advice provided by our technician led to such a positive and satisfying outcome for you. Thank you for your wonderful feedback. Miele GB
Long wait but good work
There was a long wait for the engineer - over 2 weeks - but when he did come he was fast efficient clean and friendly. The wait was difficult but the work was very good.
8 June 2026
Reply from Miele Great Britain
We appreciate your feedback and are glad to hear our engineer provided excellent service. We understand the wait was longer than ideal and we are working to improve our scheduling. Miele GB
Excellent customer service & engineer…
Excellent customer service & engineer on the appointment day - Thank you 😊
1 June 2026
Reply from Miele Great Britain
We are so pleased to hear that you received excellent customer service and that our engineer provided such a positive experience. Thank you for your kind words! Miele GB
Reply from Miele Great Britain
We appreciate you sharing your perspective on our call-out fee. We understand your concerns about the cost and are always reviewing our pricing to ensure it is fair and competitive for the services we provide. Miele GB
You charged me and failed to repair our…
You charged me and failed to repair our wine fridge.
24 June 2026
Reply from Miele Great Britain
We are truly sorry to hear about the issue with your wine fridge and the unsuccessful repair. We are reviewing this immediately. Miele GB
Dreadful after sales customer service
I heavily invested in Miele appliances- two ovens, wine fridge, counter fridge, dishwasher, gas hob, induction hob, with the expectation of durability and good after sale support.
Wine fridge needed repair after 2 years which cost £300+.
Then induction hob had to be repaired in warranty period. Again needed a repair recently which cost £300 - but what really disappointed me is that after taking a day off work for the repair visit and getting multiple messages reminding me, I was called whilst waiting for engineer to be told they don’t have the relevant part and visit cancelled! No apology or recognition of inconvenience. Had to go to physical store to raise complaint. Relevant team called and dismissive. Said they would look at some form of goodwill for inconvenience (and cost of lost income as had to take another day off work for next service), but still waiting for contact they promised.
Long story short, dreadful customer service from a so-called premium and expensive brand.
27 June 2026
Unprompted review
Reply from Miele Great Britain
Thank you for sharing your detailed feedback. We are truly sorry to hear about your disappointing experience with our appliances and, more significantly, with our after-sales support. The issues you've encountered, particularly the cancelled repair visit and the subsequent lack of follow-up, are certainly not the standard we aim for. We understand your frustration and regret the inconvenience this has caused.
Please be advised one of our executive complaints team members will be in touch soon to assist with this matter.
Kind regards,
Team Miele GB
My miele washing machine stopped …
My miele washing machine stopped working...I contacted miele service department....they sent out an engineer...my washing machine was condemned by the engineer...
My washing machine was replaced by the sales team at a small cost.
I am a very satisfied customer .
Thank you miele service/sales team.
1 July 2026
Reply from Miele Great Britain
Thank you for sharing your positive experience. We're delighted to hear that our service department and sales team were able to assist you efficiently when your washing machine stopped working. It's wonderful to know that the replacement process was smooth and that you are a very satisfied customer. Miele GB
Fantastic engineer.
3 June 2026
Reply from Miele Great Britain
Thank you for your positive feedback!
Kind regards,
Team Miele GB
Vacuum cleaner seems good but initial customer service issues
I bought this vacuum and been using it for about 5 weeks. I was advised by Miele to give them my data and register on their app to get 4 free bags (worth about £15). However, the deal wouldn't go through at checkout so I emailed customer services on 16th June (about 5 weeks ago) and I've received no response. My advice - the vacuum seems great but assume you wont get any benefits offered direct from Miele in exchange for giving them your personal data.
EDIT 29/7/26: I have emailed again.
EDIT 6/8/26: After phoning them, I now have my 4 free vacuum bags. Many thanks for resolving my issue.
16 June 2026
Unprompted review
Reply from Miele Great Britain
We appreciate you sharing your experience with us. We are concerned to hear about the trouble you encountered with the promotional offer and the lack of response from our customer service team. We are actively investigating why your email was not addressed and why the offer didn't process correctly. We value your feedback on the vacuum's performance and are committed to improving our customer support processes.
If possible can you please reach out to us, we are unable to locate your account with the information provided. Miele GB
Reply from Miele Great Britain
We're sorry to hear our service hasn't met your expectations.
We're are always striving to improve our service levels and we appreciate your feedback.
Kind regards,
Team Miele GB
Good service
The call centre was helpful and the engineer arrived at the agreed time.The fault on the washing machine was identified and a new part fitted .
2 June 2026
Reply from Miele Great Britain
We're delighted to hear that our call centre was helpful and that the engineer arrived promptly. It's great that the fault was identified and resolved with a new part. Thank you for your positive feedback! Miele GB
Reply from Miele Great Britain
We are truly happy to hear that our customer service met your expectations. We appreciate your kind words. Miele GB
Hoover stopped working miele collected…
Hoover stopped working miele collected on 21st April 2026 it 21st July and having called on four separate occasions and being fobbed off and told the same thing nothing changes .
They never call back with any update and still no repair or replacement !!
21 April 2026
Unprompted review
Reply from Miele Great Britain
Dear Richard,
We're incredibly sorry to hear of this experience.
We requested your contact information, if you still require assistance please respond and one of our customer resolution specialists will be in touch to assist you with this matter.
Kind regards,
Team Miele GB
Don’t buy any of cordless vacuum!!
Don’t buy any of cordless vacuum!!! All of them have problems with motor connection, switches and miele doesn’t fix it, only trying to fix until warranty expires!!!
1 June 2026
Unprompted review
Reply from Miele Great Britain
We are truly sorry to hear about the issues you've experienced with your cordless vacuum and the frustration this has caused. We understand how disappointing it is when an appliance doesn't meet expectations, especially regarding durability and service.
We will pass this feedback on to the relevant teams.
Kind regards,
Team Miele GB
Tumble dryer rattling noise
Tumble dryer had a rattling noise while working. Service ordered online and was straight forward. Waiting time just few days which we could survive easily. We were kept informed about technician arrival. He turned up on time and resolved the problem quickly. The reason of malfunction was a bra wire and not the equipment. That was the second intervention we had, issue resolved and both not related to the product.
18 July 2026
Reply from Miele Great Britain
We're delighted to hear that the online service ordering process was straightforward and that our technician was able to resolve the issue quickly and efficiently. It's great to know that you were kept informed about their arrival and that the problem was swiftly identified. We appreciate your understanding and positive feedback. Miele GB
Washing machine died. 3 weeks to fix.
Our washing machine died at the end of a load. No lights or panel information. I called customer service, explained the situation (multiple times) and was given an appointment for a week later. The engineer arrived expecting a drum that did not turn which I guess it would not because the machine would not start. I guess this is what happens with off-shore customer service. So the engineer had the wrong parts. A call promised for the same day to book a new appointment did not happen so after a letter to the CEO I got a call from someone in his office saying it would be a further two weeks before they had the parts. So we will have 3 weeks without a washing machine which is just too long especially during a hot summer when we will be hosting two sets of guests during this time. WE have 6 Miele appliances and this is not our first poor experience with their customer service. It would be hard to justify the purchase of another if they cannot resolve issues in a reasonable amount of time.
16 July 2026
Unprompted review
Reply from Miele Great Britain
Thank you for your review.
We are sorry that you remain dissatisfied with the outcome of your case. As this matter has already been reviewed in full by our Executive Office, including the circumstances surrounding the diagnosis, parts requirement, and repair timescales, we do not have anything further to add beyond our previous correspondence.
We appreciate that the time taken to complete the repair did not meet your expectations and regret the inconvenience this caused. However, the information provided to you throughout the process reflected the earliest available resolution based on the parts required to complete the repair.
We value your longstanding support of the Miele brand and are sorry that this experience has affected your perception of our service. Miele GB
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