Midland Heart Reviews 

Excellent customer service 👏🏾 👌🏾

Surveyor Ashish, from specialist repairs visited today. Really great very clear on the repair and booked in and explained repair process

The service is amazing and I would 10000% percent recommend.
Adama so underrated and helpful!

I would like to take this moment to say a BIG massive Thank You to Mr Abdul Aziz for his kindness inwhich he came out to my home to install cat spikes on my back garden fence,
Abdul also done it alone in this hot weather bless him.
My family and I are so greatful he has given us hope that we can once again start using our garden as for many months we have not had access to it ..
Above and beyond x

I called because the city council had incorrectly removed me from their records, although I have lived there for fifteen years. Kosar in the Customer Hub was extremely helpful and sent me proof of tenancy within ten minutes, Thank you

Hi, We're new tenants, we moved into our new home a few weeks back. We have had a few visits from workmen to attend to minor repairs and I wanted to express my views regarding this. We're delighted to say that we've found engineer Daniel (he's attended a couple of times) and also Gary helpful, interested, polite, professional and very approachable. Thank you. In a World where people are so quick to complain now I thought it important to express our delight in receiving great service. Thank you Midland Heart 👍👍

Jagjit was wonderful when he came to check out the damp and mould. He was very helpful and informative. Gave a lot of tips on how to avoid any future problems and overall was a friendly presence. Nothing seemed a burden even when I asked questions regarding matters which were not of his faculty.

Midland heart staff were very friendly and clear re the job they would be undertaking(repairing kitchen cupboard doors) the job itself didn't take long so I was not inconvenienced and the carpenter left everything tidy. A great service all in all.

The job he did for us was very nice and he was friendly and very helpful with his advice to us

The person was lovely and helpful and worked hard

The work was done professionally and with minimal disruption to my day.

Exellent kindness and great customer service

Excellent and seamless service. Thank you for everything; you are amazing.

I do not know what I am meant to write a review about if it’s about the repair I reported nobody turned up and if they did, I have had no feedback

I was told my shower needed a new pressure vowel so it wasn’t fixed and I was told an electrician would be booked however I wasn’t told about when that will happen and it’s been a week now

Problem was sorted, very polite

Really happy with our service. Evrol was very respectful and went over and beyond with his work.

Before Lee Duckworth took over my mutual exchange, I had already been through two failed attempts, with both cases being closed. The communication from the exchange team was poor, inconsistent, and left me feeling like I was being messed about for far too long. By that point, I was honestly ready to give up on the exchange altogether.

After raising my concerns, I spoke to Stafford Price, who listened to my frustrations and made sure my case was passed to the right person. Thanks to him, Lee Duckworth took over my case, and from that moment everything changed.

Lee was absolutely outstanding from start to finish. He completely turned the experience around and restored my confidence in the process. He kept me updated every step of the way, explained exactly where my case was, what needed to happen next, and always made sure I knew what was going on. His communication was excellent, and I never had to chase him for updates. It was clear that he genuinely cared about getting my exchange completed and seeing it through successfully.

Thanks to Lee’s dedication, professionalism, and hard work, what had been a long and frustrating process became smooth and stress-free. I have now successfully moved into my new home, and I honestly don’t think it would have happened without his commitment to my case.

I want to say a huge thank you to Lee Duckworth for everything he did. He is a real credit to the housing association, and his level of customer service was exceptional. I’d also like to thank Stafford Price for listening to my concerns and making sure my case reached the right person. Without Stafford stepping in, I may never have had the opportunity to work with Lee, whose support made all the difference.

Diana Ranger
She is amazing and helped me with everything she can,,she has not ounce said no to me and she has answered all my questions what I've had,,she really is a truly amazing lady,,she works very hard and makes sure all her tenants she deals with are happy with the outcome of work,,I would give 100 out of 100,, that's what a truly loyal lady she really is,,she keeps you upto date with everything what is going on with your property,,couldn't fault her in anyway ,,very reliable and trusting lady.

Diane has been exceptionally helpful and has helped me an my family . every business needs someone like her to work for them if u want help Diane is ur perosn