Michael Poole Estate & Lettings Agents Reviews 

Excellent service from Tracey and her team. They went above and beyond taking care of the sale of my late brothers property.
They kept me updated with dates and times regarding viewings and subsequent buyers responses.
I would highly recommend Pooles as an agent for selling your property.

Excellent service from Aslan. Professional, reliable and easy to deal with.

The staff could not be more helpful throughout the whole process of buying our new home. They intermediated the situation brilliantly for us.

The staff at the Eston branch were brilliant throughout our sale and purchase, assisted with contact between solicitors and buyer and made the whole process so much more manageable. Would definitely recommend!

Friendly, approachable staff, prompt responses, understanding and caring attitudes. Debbie and Emeline. Helped us on our journey and dealt with hiccups well.

Dealt with Michael Poole Nunthorpe as buyers. They suggested that we use their in-house solicitors XYZ Law, we were told by Michael Poole that it would make the process faster and easier, it didn’t. We moved into our property and a few months later were sent a letter from a solicitors firm telling us to seek legal advice as our acting solicitors ( suggested by Michael Poole) had been served an intervention, meaning they had been shut down for dishonesty. Our post completion work was left incomplete despite us paying in full over £2,000 for our solicitors. We were told that to have the work complete by a different firm the cost would be £480. We made Michael Poole aware of this and how disappointed we were that we trusted their advice based on their wonderful reputation, and as a result have found ourselves under immense stress and facing financial burden. Had we not listened to their advice we wouldn’t be in this position and out of pocket. The response from Michael Poole was abysmal, they told us to avoid the cost we could carry out the work ourselves, despite having paid for this work to be done and the fact that we are not qualified solicitors- again we explained this to Michael Poole and didn’t even receive the decency of a response! We have been left with stress, financial burden and disappointment.

Leanne and Jack are so helpful and professional. Their communication is excellent and every step of the process is explained. I would definitely recommend them and would have no problem recommending them to a friend.

Amazing experience with Aslan at Michael Poole. Good communication skills and very knowledgable.

Jack was very helpful from start to finish. His communication was excellent with very quick responses. Brilliant 👏👏

Helpful and Friendly customer service.

Really helpful sorted the job for me highly recommended thanks Debbie

We both sold and purchased our new house via Michael Poole. They couldn't have helped us more. Particular shout out to Stacey who was brilliant and kept pushing things forward.

Oliver (A.) was clear, efficient, honest and always genuinely helpful in everything. He replied to emails promptly and made sure every point was fully answered. He was proactive and always available when needed. Thanks to his hard work—and without making any empty promises—he made sure we were able to move in within just two weeks, with no issues at all. I can't stress enough, a truly exceptional service by a diligent professional.

Marion and team. First class

Honestly could not fault them, they was amazing and went above and beyond to help me with a not so straight forward sale.

They are fast with responses and deal with matters and at a point in my sale I was feel very disconnected with my sale and not very informed by other people, but these guys had no problem keeping me updated and made me feel part of my own house purchase again.

I would recommend them to everyone and have already done so a few times.

The communication from Marion and the team at the Stockton branch was second to none. Many queries & questions where asked and responses where swift and concise.

The latter stages of the sale where professional and seemless to get the purchase of my property over the line as swift as possible.

Would not hesitate to involve this well established, professional & considerate estate agency again.

Michael poole sold our house within 5 days,and whenever we had problems with our solicitors or similar they were there to help us out. A big thank you to Helen Nicholson we don't know what we would of done without you.

Mark and Christine White.

We purchased our home through the Billingham branch of Michael Poole and were extremely impressed with the service we received. The communication we received from both Molly and Emeline was amazing and we felt thoroughly updated throughout the process. Moving house can be a stressful experience and this move certainly was that and I cannot thank both Molly and Emeline enough for always being at the other end of the phone when we needed them. I cannot recommend Michael Poole, Billingham enough.

We received great service and support from Michael Poole and in particular from Stacey, throughout the sale of our property. She kept us up to date on a regular basis and worked tirelessly to ensure all parties exchanged contracts on time, despite unforeseen challenges along the way.