Michael Hornsby & Co ltdReviews 

8
TrustScore 4 out of 5

4.2

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Company details

Written by the company

Surveying locally for 40 years – 1981-2021. We are experts in the survey and valuation of all types of residential property, modern or old, large or small. We can provide your Housing Association valuation or valuation for Help to Buy. If you are buying any kind of residential property, require a valuation for any purpose or have problems with a residential property we will be happy to help. Hopefully you will find lots of useful advice and documents on our website. Please email or ring if we can be of assistance with any residential property related matter.


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4.2

Great

TrustScore 4 out of 5

8 reviews

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4.2

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(8)

1 review in the last 12 months

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Rated 5 out of 5 stars

We recently used Michael for a home…

We recently used Michael for a home purchase and were extremely impressed from start to finish. The report was clear, detailed, and easy to understand,. Communication was brilliant throughout – prompt updates, quick turnaround times, and a genuine willingness to answer questions and explain findings if required.

Their professionalism and thorough approach gave us real confidence in progressing with our purchase.

I wouldn’t hesitate to recommend them to anyone needing a survey.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Thorough survey, experienced, fast replies

A very thorough survey which gave us lots of things to consider. It gave us piece of mind going through the process knowing the expertise, detail and advice given. Michael Hornsby came recommended and we would definitely use them again in future!

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Used twice, great service both times.

Used twice.
1) 2020 for a revaluation of a shared ownership property for a remortgage. Services were quick, very detailed and surveyor was on hand for follow up questions and support.
2) 2021. Due to the great service and outcome, when it came time to buying a 1930's house, I instructed MH again and again the survey was incredibly detailed and the owner (who performed the survey) helped with follow up legal questions.

I did shop around and price was fairly similar for the detailed house survey, but the shared ownership cost was considerably cheaper.

15 January 2024
Unprompted review
Michael Hornsby & Co ltd logo

Reply from Michael Hornsby & Co ltd

Thank you very much and I am glad we were able to help.

Rated 1 out of 5 stars

Says one thing over the phone and…

Says one thing over the phone and different response via an email.

Wouldn’t recommend

The response below is NOT true said they would travel on both occasions it’s approx 60-80 miles not 130 🤣🤣🤣

Will probably get a sarcastic reply but it’s my opinion and I’m entitled 🤣 believe what you read as everyone has an opinion

11 January 2024
Unprompted review
Michael Hornsby & Co ltd logo

Reply from Michael Hornsby & Co ltd

Mr Weed requested a quote on Tuesday 9th January and was told we were not able to provide expert witness services due to his being 130 miles from our operational area. When he made a second request for a quote on 11th January he had the same response.
A simple Google maps search will discover the distance from our office to the subject property is 129 miles.

Rated 1 out of 5 stars

Absolutely awful experience

Absolutely awful experience. The owner did the survey. Took only 10 minutes to look around the entire house. He got all the comparable houses information wrong and couldn't even tell the difference between a carpet and wood flooring. Avoid at all costs if you want a proper job completed.

16 February 2022
Unprompted review
Michael Hornsby & Co ltd logo

Reply from Michael Hornsby & Co ltd

This matter is an ongoing legal case and we may not respond beyond comment that the reviewer was unhappy with our findings.

Rated 5 out of 5 stars

Repeat customer , great professional service

Having used Michael Hornsby for a full structural survey 3 years ago on our current house, they were the obvious choice for a home buyer survey on our next home. Great service, report delivered on time, and with very helpful factual information. Great follow up to sign off works done. Overall Great Service and very professional .

25 March 2021
Unprompted review
Michael Hornsby & Co ltd logo

Reply from Michael Hornsby & Co ltd

Thank you! A survey of a 4 bed house in NN7

Rated 5 out of 5 stars

Thorough and detailed report

Michael provided a professional and thorough survey of the property I'm purchasing - I am thrilled with the detail and care provided.
Start to finish support was available and everything was completed in a timely manner.
Definitely recommend!

25 March 2021
Unprompted review
Michael Hornsby & Co ltd logo

Reply from Michael Hornsby & Co ltd

Thank you! An inspection of a 2 bed property in MK16

Rated 2 out of 5 stars

Fell far below expectations, much was good but ultimately errors were made and communication was awful

I paid for a Level 3 residential survey and much of it was good. It was done on time and seemed to be of good quality. It later transpired that it contained some errors, one large error was openly admitted by the company. There was very poor communication following the survey. All this had a large impact on the purchase process. I also paid for a valuation to be done but, because of the errors in the survey, it could not be trusted in my opinion. The company simply did not care about anything and refused any type of refund. Communication was at times rude and unprofessional. I would never use them again because of the error, and because the communication lacked any kind of client services. There must be better companies out there for Surveys.

25 February 2021
Unprompted review
Michael Hornsby & Co ltd logo

Reply from Michael Hornsby & Co ltd

This report was produced to our and the RICS requirements. The client demanded a refund after the service was provided. The case has subsequently been to independant arbitration whose verdict was:
Findings Summary The company provided its services to the standards expected by the
average person. The claim is unable to succeed.
Outcome Summary The company does not need to take any further action.

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