Metro Supply Chain Group Reviews 

Customer service is very bad / never delivery item as promised time

Delivery guys, Ron & Colby arrived on time as promised. I received a call 30 minutes before to give me a heads up. They were kind and respectful of my property. The hook ups for my laundry pair were done properly. They removed all the packaging & old hoses etc from my property, to be disposed of at their end. Thank you Ron & Colby.

I had several major appliances delivered by this company this weekend and have to say I am very surprised seeing the prior comments. My delivery was extremely professional. Balkar and Jaspreet made every effort to ensure I was happy. They were very careful getting the appliances into my condo, set them up, leveled the stove, simply top notch service. I appreciate their patience and professionalism. Thank you kindly! I give 5 out of 5 stars. 🌟

Bikramjeet and Aman made fantastic delivery. They were right on time and effortlessly dropped all the stuff to my home. Very friendly and punctual. 5 starts to both!

Would give less if I could
Delivery drivers were smoking when arrived, left cigarette butt in my driveway. Were mad when I wanted them to take the item out of the box after purchasing white glove service. Tracked mud all through my house and left my house smelling strongly of cigarette smoke, could not get the smell out for a long time.
Back out of my driveway and hit my mailbox, ruined the mail box, broke the post and drove away.
Reported it and the company "investigated" and drivers said they didn't do it so now I am stuck repairing and paying for concrete, post and a new mailbox.

Absolutely disgusting company all around

A delivery service that doesn't deliver furniture to your unit is ridiculous. They consider that "white glove". Even amazon makes an effort to deliver items to your unit. Shame on any company using Metro Supply Chain as a delivery partner.

Worst delivery company I have dealt with. My wife was home all day to accept our Costco delivery and the driver was too incompetent to use an apartment buzzer so they didn't deliver our item - looks like other reviews have mentioned the same thing. Frustrating but whatever, but when I called the costumer service to get it rescheduled it, the costumer service person was the rudest person I have ever talked to over the phone and I will do anything not to have to deal with them again. Costco please stop using them to deliver items.

Terrible service, we were told at 2 pm they would be 20 mins late. It is now 800 pm and we got a follow up call saying they would come between 830-900 pm. This is very poor planning on the driver's and also hard to believe as online it says they still have 2 more stops before coming to our house. We have a baby sleeping now and it won't work. I asked if they could deliver it tomorrow and they said they are booked up until mid next week. How do deliveries the next day take precedence over failed deliveries from the day before? This company is a joke and think that it's reasonable to come in your home after 900 pm to pick up old appliances and drop off new ones.

I didn't receive confirmation from Metro Supply after I placed my order and picked a delivery day through Costco Online. The night before the delivery day, I assumed was going to happen, I clicked on the tracking info on my order and found that this is where they had put the delivery window info. No one called to confirm that they had the correct information or let me know the delivery window. The first conversation I had was with the driver saying he would arrive in a 1/2 hour. When he didn't show, I called him back twice - no answer. 1 1/2 hours later he called saying he was having trouble finding the address. Turns out there was a typo on the ending of the street name. The postal code and house number were correct, as was the billing address. I let the driver and his dispatcher know, and they told me they were 10 kms away. I then received another call from their office, saying they couldn't deliver because they needed Costco's approval. I called Costco and they immediately contacted MSCG. But, MSCG still refused to reroute even after Costco went through hoops to correct the typo and give them confirmation to go ahead. I let MSCG manager Ashmeet know this - she kept raising her voice to speak over the questions I had and told me I need to just be quiet and listen to her and reschedule, that other people are waiting for their deliveries, so I needed to wait until the following week. I said I had been waiting a week and took the day off work, why are all other customers more important? They were 10 minutes away, I didn't need haul away, and there was still another 1.5 hours left in the window they gave me. I have to reroute orders for clients all the time - this was an easy case, since I knew exactly where the driver was and his contact info. She refused to answer, tried to force me to schedule a week later, and then hung up on me when I said that was unacceptable and wanted answers to my earlier questions. I really hope they record their calls. I'm sure Costco gets a lot of complaints and will soon get rid of this ridiculous "Logistics" company.

Terrible delivery service. Instead of delivering my furniture to my apartment, they dumped five massive boxes in my condo lobby and told me to ‘find someone’ to help me carry them upstairs. Completely unacceptable and unprofessional. Avoid this company if you expect proper delivery service.”

The delivery driver named "raman" tried to gain entry into my condo stating repeatedly " he needs to talk, he needs a hug, he's into older women, is my husband home". The order was placed online locally, but came from Toronto warehouse who uses this deplorable company.

Absolutely terrible experience. They were extremely late, ultimately arriving near 7PM. Their "installation" of the washing machine was poor, resulting in a slow leak which damaged the ceiling below (becoming evident several days after they left). This resulted in a $300 plumber bill, not to mention the cost and labour to fix the stain in the ceiling. I will never buy appliances from Costco again.

This company delivered a fridge, and scrapped my hardwood floor when installing. I sent pictures of the damage and they say it was not their fault and they will not pay for repairs. IMPORTANT- Do not sign off on any delivery from this company until a week after the delivery so you can ensure that the product is working and you can document any damage they create.

A complete joke of a company. Delivered my package worth $1,000 to the wrong address. Left on the pouch. Driver didn’t try and contact us the way Best Buy said they would. Best Buy was just as bad to deal with. Both companies are jokes.

Terrible delivery service. We were supposed to get a fridge delivered and we were home during the delivery window and they didn't even knock on the door or wring the door bell, they just left the "sorry we missed you" note and that was it. We have two dogs in the house if they knocked the dogs would have noticed, so they did not even attempt to deliver it.

Horrible customer service experience.

Ordered a washer/dryer set from Best Buy, which was then delivered by Metro Supply Chain. Workers were indifferent when doing the install/removal of the old unit. Which is fine, I don’t need the pleasant cordials as long as the job is done well. Unfortunately, while removing the old unit the workers rotated the unit 90 degrees, dragging it on the hardwood floors and leaving a thin/long scratch from one of the “feet”. The damage is honestly, quite minimal and after some buffing is barely visible. If the workers acknowledged the damage and made even the small effort (a couple mins) to buffer it out, it would have been a non issue. Unfortunately, when I pointed the damage out to the worker, I was immediately dismissed and told the damage was pre-existing. It very much was not, scratch was fresh with residue scratched in from the dryer sheet that had been placed under the foot to help it slide. The worker then refused to document the damage on the paperwork and asked me to sign, which I refused requesting the damage be documented. The worker said I had to contact Best Buy if I had issues and promptly left without further direction on how to do that and/or an effort to document the damage. I immediately called Best Buy who eventually referred me back to metro supply. Metro supply set up an in house assessment of the damage. I had to request on 4 separate occasions what the outcome of the assessment would be because I knew the damage was minimal. The point of contact I had, was quick to respond but repeatedly beat around the bush without giving a direct answer stating instead the reasons WHY the assessment had to be done. I had to clarify four times that I understood the why and was asking what the result of an assessment would be (aka would it just be a waste of time for everyone). Finally they advised if found at fault they would attempt to repair or provide financial compensation. I knew repair wouldn’t be an option due to 1. Having attempted to buff out the scratches already 2. Knowing replacement floor boards were not in production anymore. At this point I was so annoyed with the interactions with the company on various levels (the initial workers and now their claims department). They continuously tried to dismiss me or beat around the bush that I thought heck, i might as well follow through with this thing.

A manager arrived and took picture of the damage, along with wrote a description. I assume this was submitted in some report. Metro supply then promptly got back to me and advised:

- the damage was not observable without lighting (although minor after I buffed it out, this was still inaccurate)
-there was other similar damage in the same area (blatant lie, I live in a 5 yr old apartment, have been the only occupant and take very good care of the flooring, there is no other damage on the floors let alone in the same area)
-the damage wasn’t documented on the initial paperwork and as a “legally binding document” therefore must not have been there (this is the paperwork I refused to sign because the workers refused to document the damage)
-tried to blame me for not filling out the damage on this above mentioned paperwork to document the damage (at no point was I given access to the paperwork to write my own thoughts)

Metro Supply then advised the claim for the incident was deemed unfounded.

This was completely disheartening on all levels of customer service. As simple acknowledgement of the mistake from the get go would have been enough to satisfy me. But to be completely dismissed and blown off is infuriating. I would NEVER recommend Metro Supply for any service in the future. Zero customer service. Zero respect for your personal property.

Costco delivery for a dishwasher. Didn't bother to ring the doorbell just walked down, left the truck on the road took a picture of my door and walked away. I was home and waiting for this. It cost me $100 to reschedule my installer terrible service. I have the ring video if you'd like to see it... if this happens with Costco, please contact them. They will give you a credit at least they did with me.

Delivery personnel went above and beyond in their job.

They never rang my bell but said I wasn't home and they stole my delivery fee and refused to send someone back to deliver my package

Terrible and TRAUMATIC experience with this company. Their delivery guy Amrit Singh only took a pic of the FRONT of our building and took off, noting failed to deliver, when we VERY CLEARLY noted to deliver to the back of the building (where we were waiting), and to call us when they arrive. We NEVER got a call except from the automated service that told us they were delivering within the hour. We had been waiting all day for them! We needed our Ikea furniture as we just moved in and have a baby to take care of. Ikea can’t do anything about it except reschedule 4 days from original date. I’m never ordering from Ikea again unless they get rid of this courier service.

Update: after calling Ikea to complain, the stuff was delivered in the earliest possible date by two very polite delivery guys, led by Anant Singh. Given the amount of items I ordered, the first guy must have bailed on it. Thankful that this has been resolved, but I still think they should have called me last Saturday. If the items proved too much for the day, we would have at least gotten just the mattress so we didn’t have to sleep on the floor.