MetaMask Reviews 

654
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Horrible experience, ungodly slow network, gauging fees, they hold your funds and force you to add more money to transfer or withdraw any money out, requires you to re sign in repeatedly (within minut... See more

Rated 2 out of 5 stars

Its gotten so slow and its full of ads now.... Also too many confirmation screens like why open another popup screen just to click "back home" when its not necessary... With companies/projects l... See more

Company replied

Rated 1 out of 5 stars

Whilst the genuine platform is probably functional, sadly it's being used by scammers who pretend to transfer crypto to a genuine platform i.e. Coinbase, but nothing appears. An email from the scamme... See more

Rated 1 out of 5 stars

Terrible bridge and swap experience They don't fill anything properly. They are unable to convert a stable coin into POL (a coin with tons of liquidity) and giving a lot of BS reasons. Absolutely h... See more

Company replied

Company details

  1. Software Company

Written by the company

A crypto wallet & gateway to blockchain apps. Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens. Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.


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1.4

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TrustScore 1.5 out of 5

654 reviews

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Replied to 43% of negative reviews

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1.4

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42 reviews in the last 12 months

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Rated 5 out of 5 stars

Don't use what you don't understand.

All of you crying its a scam, should not be in crypto, you just jumped into this with high ego thinking you understand how it works.

metamask is a tool if you misuse it how is it metamasks fault? its an excellent app for people that know how to use it.

24 May 2025
Unprompted review
MetaMask logo

Reply from MetaMask

I feel like crypto became popular before it was ready for prime time. The tech can be rather complex, and the potential security pitfalls deep.

Sounds like you've got a pretty good handle on it. But JIC you ever need a hand or have questions; we love to share our knowledge and experience: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the right team in support.

Theres also the community forums (https://community.metamask.io) or Discord (https://discord.gg/consensys) - Please dont post any personal details like a wallet address or txn hash. (support chat is better for those conversations)

Rated 1 out of 5 stars

My Review of MetaMask Support

My Review of MetaMask Support: Negligence and Shifting Responsibility

I want to express my extreme disappointment with MetaMask's support team. My 500 USDC was stolen due to a vulnerability in your system—a token approval I signed 40 days ago. Yet:

I never authorized this specific transfer.

The transaction didn’t even appear in my history (which is odd for a "transparent" blockchain).

Support refused to acknowledge the issue, simply stating, "This isn’t a bank" and "It’s all on you."

Where MetaMask Is at Fault
Unclear Approvals Without Warnings

Why was a single approval from 40 days ago enough for a scammer to steal my USDC at any time?

On exchanges (like Binance), every withdrawal requires two-factor authentication. Why don’t you have even basic security measures?

Support’s Inaction

Instead of helping, they repeated 10 times that "transactions are irreversible."

No one said: "Yes, this is a problem, and we’re working on a fix." Instead, it was just: "It’s your fault for trusting scammers."

Profiting from Fees While Ignoring Security

MetaMask earns fees from transactions but doesn’t invest in user protection.

Why is there no automatic screening for suspicious approvals? Why can’t you add per-transaction confirmations?

What MetaMask Needs to Do
Fix the Approval System

Make approvals time-limited (e.g., valid for only 24 hours).

Require confirmation for every transfer, even if an approval exists.

Improve Customer Support

Don’t just say "Report it to the police"—actually help track scammers.

Create a compensation fund for hack victims (if you take fees, you should take responsibility for risks).

Be Honest with Users

If MetaMask doesn’t guarantee security, this should be stated in bold letters during setup.

Final Thoughts
I lost $500 because of a flaw in MetaMask’s security, and support just shrugged and told me to "be more careful." If you don’t want to be the next victim, think twice before storing money here.

MetaMask, it’s time to take responsibility for your platform.

19 May 2025
MetaMask logo

Reply from MetaMask

A few things to note, blockchains are public networks, Metamask is a tool for accessing your accounts on those blockchain networks. Metamask doesn't collect gas fees. (Network validators do)

Token approvals are authorizations you have to sign for a dapp to have the permissions specified in that approval.

Metamask is routinely audited for security, and is widely considered the most secure wallet in crypto (https://MetaMask.io/security) but we can't control what users do with their wallet. There are a number of systems in place to help prevent scams, but we can't prevent everything users try to do with their wallet.

A well educated user is one of the best forms of security available. https://support.metamask.io/stay-safe/safety-in-web3/basic-safety-and-security-tips-for-metamask/

Rated 1 out of 5 stars

Brother

Brother, they cheated me too, they cheated me of 2000 dollars. They cheated me too. First they told me to do the start job, you will make 100 dollars yourself. When I finished the job, they said, "Buy this job, you have to complete this challenge, then you have to clear yours, then after that, next, I cleared that too, and then they said, now you have to clear the job of five or six hundred, then you did that, and later another one came, it was 250 dollars of Australia, they said, clear this, then you will get your money, this is how they cheated me. They are big scammer.

4 May 2025
Unprompted review
MetaMask logo

Reply from MetaMask

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet.

This sounds like a pretty common "job scam."

Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

I was making a transfer to my linked…

I lost £3000 when I was making a transfer to my linked account and it disappeared. I was scammed the transfer was completed and it did not go to my account. The hashtag was different and the amount has not returned to my MetaMask account even if your system realised something was wrong. This is a platform for scammers. Do not use.

25 April 2025
Unprompted review
MetaMask logo

Reply from MetaMask

A few things to check. First what network were the funds sent on? (We support several hundred, some need to be added before they are displayed in the wallet. This article can help you get connected to custom chains: https://support.metamask.io/configure/networks/how-to-add-a-custom-network-rpc/)

Next what was the token/coin? If a token isn't automatically detected, you can manually add it with these steps: https://support.metamask.io/manage-crypto/tokens/how-to-display-tokens-in-metamask/

If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions.

Rated 5 out of 5 stars

Really good app!

28 April 2025
Unprompted review
MetaMask logo

Reply from MetaMask

We love to hear that, thank you.

If you need help, you can reach our support team 24/7 from Settings (gear icon on mobile, 3 dots menu on extension) > Get Support. (or from the web: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the right team in support)

Rated 1 out of 5 stars

I believe you are processing money for…

I believe you are processing money for scammers and thieves at Marriottconnect.com (Company name). Are you doing your due diligence well? I am inclined to believe you are thieves and scammers as well.

27 April 2025
Unprompted review
MetaMask logo

Reply from MetaMask

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

Have been going round in circles for…

Have been going round in circles for weeks trying to get their visa card.No help from "customer service",then there never is from these companies.Complete joke of a set up,will be withdrawing and deleting this crappy app.

27 April 2025
Unprompted review
MetaMask logo

Reply from MetaMask

We take the quality of our support very seriously. Have a ticket number or conversation ID I can look into? (edit: guess not)

Our support team is available 24/7. If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions to get you routed to the right team in support. (if its not transferring you to a person, you can tell it "Agent" and it should give a button to speak with a person.)

Rated 1 out of 5 stars

Garbage wallet with no customer…

Garbage wallet with no customer service. Super difficult to swap and send. Go out of business please, as fast as you can.

19 April 2025
Unprompted review
MetaMask logo

Reply from MetaMask

We're avail 24/7.

Settings > Support or https://support.metamask.io > start a conversation button to get in touch with us. The bot will ask a few questions to help get you to the right team.

Rated 1 out of 5 stars

Scam usdt deposite wd only eth

I try to deposite small amount to metamask,but i cant cos its using eth,but i figure its able to deposite using usdt,then id try and its goes well arrived,but the problem is,i using metamask to bridge my crypto to deposite to such site named jaguarmining(which was also scam as metamask),it was bad idea,metamask only gives withdrawal for only eth,which was sick the amount of withdrawal eth is way big,id try using my usdt deposite to convert to eth,and again using "gas" thats also cost eth,which was more ruin me,and the glad is id found also the same case to me here alot getting SCAMMED just as me,same experienced.now is id already recover my lost to another legit platform,the advise for newcomer to metamask is STAY AWAY TO METAMASK,no wonder they name so the use word of MASK,and the FOX icon for doing cunning to newcomer,they re try deceive u

29 January 2025
Unprompted review
MetaMask logo

Reply from MetaMask

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 2 out of 5 stars

Too buggy

In general, this could be an amazing wallet, but it's unbelievably buggy—constant loading issues, and the overall functionality and logic just aren’t great. They’d need to rebuild it from scratch to get it right.

31 March 2025
Unprompted review
MetaMask logo

Reply from MetaMask

Reach out to our helpdesk so we can get some additional details about whats going wrong and try to get these issues resolved: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.s

Rated 1 out of 5 stars

Site posing as Metamask

Be very careful with a site posing as Metamask. This one is m.metamaskcryptos.com. They get you to deposit then say they're running a lottery, you win and then they take your money to pay the US Taxes and then say you have to pay more to get your winnings. You can't pay? You lose everything under the pretense that this is the legal way of doing things.

30 March 2025
Unprompted review
MetaMask logo

Reply from MetaMask

Appreciate the report, we'll do what can to get it taken down.

Unfortunately, blockchain transactions cant be reversed, but reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

Been using this wallet for over 2…

Been using this wallet for over 2 years. It's always been slow and glitchy, but the browser extension version 12.13.1 will not even open. That's handy cos all my crypto is in this wallet and i get daily reward boosts hich i'm about to lose 420 days worth. Each update it gets worse and worse. I believe they got bought out by Microsoft, worst tech company in history, nothing ever works and the updates ruin perfectly fuctioning software. Avoid this wallet, its a pain!

12 March 2025
Unprompted review
MetaMask logo

Reply from MetaMask

MM was built and has been maintained by ConsenSys since it was launched. (Dan and Kumavis the OG devs are still here as well)

Reach out to our helpdesk so we can grab some details to help get this resolved: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

I lost so much money on this unsafe…

I lost so much money on this unsafe platform. Too many loop holes to get tricked into loosing funds and not enough security.

2 March 2025
Unprompted review
MetaMask logo

Reply from MetaMask

Sorry for the delay in response.

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

terrible...terrible...terrible

terrible...terrible...terrible. STAY AWAY

27 February 2025
Unprompted review
MetaMask logo

Reply from MetaMask

Reach out to our helpdesk so we can get some additional details about whats going wrong: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

Update They changed how you contact support now and send you in more circle

Update In February 28th and I still have not got any results out of metamask. It says that you can deposit enough ethereum to make the transfer but that's a lie too cuz all you can do is deposit way more than what you need for gas and you have to leave it on the platform or deposit more so you can transfer what you have left which makes it so you have to leave money on their platform. The only reply I get by email is that I have to deposit more ethereum when it states on the advertisement that you can swap what you have in the app for something else and you can't until you deposit more I have found out that they are operating without a sec license to trade securities.. I'm going to try to do something legal about it so you can contact me if you want to put your name in people they have done wrong

28 February 2025
Unprompted review
MetaMask logo

Reply from MetaMask

Sorry for the delay in response.

That sounds like you may be interacting with a scam site.

Our support is avail in the app/ext from settings > Support or the support site If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions.

Rated 3 out of 5 stars

I (used to) hate metamask! Its ok.

I was finally able to make everything work on this app.
And I mean everything.
So, my litany below is from the perspective of a first time user and I think it is valuable for that.
I upgraded to 3 stars, from the previous 1 I had given.
I understand the idea here is to give individuals more direct control of their transactions. That is not for everyone, because not everyone can or wants to deal with the technical parts of moving money or value.
So. Metamask does what it does just fine.
It's for you to decide if what it does works for you.

I had to download a wallet that supported BNB, binance smart chain. Argh already.
I recalled from my early years in crypto that metamask was well regarded in that niche industry, so I downloaded it. I sent my usdt on the BNB network to metamask and, hooray, it arrived.
But guess what? I cannot, within the metamask app, find any way to take that $50 bucks worth of usdt on BNB and make into anything useable in the real world.
All this talk about defi and changing the monetary system is so much run around. Nothing about crypto is simple or available to your average everyday person at all!
I'm so sick and tired of the stupid jive I see everywhere about crypto being an equalizer amongst the people. It's nothing like that! It's just for the darned techie know hows to take their slice of the pie and leave the rest of us in the dust. I can't get metamask to send my money to my other wallet, and I can't get metamask to let me sell my crypto from there. Meta mask is a big loud lying jerk of a crypto app and misleads people and makes them feel dumb for not knowing how to work with their totally cryptographic bunch of junk.
How is someone who isn't already formally trained in the crypto industry supposed to navigate this labrythine backwater of financial chaos?
I hate metamask.

23 February 2025
Unprompted review
MetaMask logo

Reply from MetaMask

Im betting you don't have BNB in the same account. It's used for gas fees on the Binance smart chain. (Which is why you can't send/swap/etc)

The in wallet sell feature only supports Eth network for the moment. We're working to expand that.

Get in touch with support so we can help walk you through it. Https://support.metamask.io

Rated 3 out of 5 stars

Get - Metamask

“Safe, legit, & a must have Wallet. Great for Building a Portfolio. You Must Install/Try!”

17 February 2025
Unprompted review
MetaMask logo

Reply from MetaMask

Thanks for the review. Any reason for only 3 stars? Trouble using the app/ext? Something that just doesn't vibe well with your needs? Stop by and chat with the team if there's a feature you'd like us add, or think of something we could be doing even better: https://community.MetaMask.io

If you need to chat with support: https://support.MetaMask.io > the start a conversation button is being buggy right now. The green circle icon will start a conversation with the bot. It will ask a few questions to get you routed.

Rated 5 out of 5 stars

Metamask is like any other wallet out…

Metamask is like any other wallet out there. It works perfectly fine if you actually know what you are doing. Too many noobies are trying to crypto and take shortcuts. They don't learn how to do defi. They don't keep their stuff updated. Thus, here they are bombarding MM with negative reviews and every one I see it's the same story. The person either doesn't understand how to do defi or they made a user error. Many of which I experienced and learned from. I didn't rush to the web to leave a scathing review then say I'm switching to something else. You guys have got to start learning how to defi and how to avoid scams if you want to make money here. Stop taking shortcuts and begin learning. Or stick to centralized exchanges.

14 February 2024
Unprompted review
MetaMask logo

Reply from MetaMask

I wouldnt call fewer than 600 total reviews a bombing. (We get more than that in a month on Android reviews, where we have a 4.5/5 avg) But I hear what you're saying. Web3 can be pretty difficult, and there's a lot to learn.

We have tried to build an extensive repository of articles that help get into the nitty gritty parts to make it clearer. (support.metamask.io) But we're also starting up sessions on Twitter/Discord where we go through some of the basics, answer questions, etc to help make the tech easier to understand. By the sound of it, the ones we're doing now might be a little too basic to teach you much, but send the crypto noobs you know our way; and we'll help show them the ropes.

We're "teaching gma how to blockchain, securely." https://twitter.com/metamasksupport or https://discord.gg/consensys

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