Metagenics, Inc. Reviews 

Metagenics was acquired by a private equity firm in 2021 and has gone downhill. Quality has been cut and they adopted predatory practices. I requested a refund via email straight after a mistaken order. Even though the order hadn’t been shipped or actioned customer services say they can’t refund a digital order? It’s 2025 - literally first time I’ve heard this. Never ordering again

Terrible customer service. I spoke to two separate people on Metagenics live chat both responding with "let me look into this" without any resolution to updating the address on a package that has not yet left their warehouse.

Metagenics is the absolute worst vitamin company ever. I ordered from them in December. I tried to order from them again in January and they shut my account. I called them and no one got back to me. I tried again today and nothing. Called the rep and they couldn't give me any rhyme or reason, they just said "someone will have to call you back and they do not know if anyone will get back to me today because it is 1 hour before closing." Then 10 mins later this guy calls me accusing me of selling metagenics on Amazon, which is a bold face lie because I don't even have a license to sell on Amazon. I told him to prove it, and he couldn't give me a straight answer. I told them they are racist, fascist, and discriminatory against black people who are trying to do better in this world. I have already reached out to all my patients to not take their products because they are toxic people working for that organization. My patients are unable to leave their homes, so I provide in home care and nutritional care. There are far better products out there then metagenics any way, and they don't deserve ANY PRACTITIONERS business. I will be sending a formal complaint to the state of California to shut them down. They messed with the wrong one.

This company is HORRIBLE! I am a practitioner and applied for an account. Initially, they declined me, but never told me why. I asked for a justification of their decision TWICE with no response. They always, state "let me look into this." Never heard a word since. DO BETTER Metagenics! You have a LOT of competition. SMH.

I purchased a bottle of D3 /k 10,000.I've been using this brand for many years.But I would get them from my naturalpathic.Upon them being out I turned to Amazon's Pattern Direct.And now with these untakeable caps that have totally been changed in smell and color.
Every time i open the bottle which has been 3 times .I'm transported to a Mortuary of embalming and floral.The old batch had that typical supplement odor No problem. I gave Metagenics a call to see what was the problem on 2-13-24
Spoke to Lauren ,Waiting still to here from a Rene.The bottom line is these companies see customers as needy.And are only concerned about the $ line.Will not give their brand a second glance .And will start back checking to see who
these companies have sold out to..Change in product means disruption in house.

Returned a supplement for a refund and refund reason was valid and within the refund's return window. Despite numerous calls and emails for 2 months, never received my refund. Then Metagenics sent a shady email, deactivated my account. I feel they were just covering their buts, because the date on the email was after the return window's date. Shady company that does not care about their customers. Will never purchase from them again.

Terrible management who berate, harass and belittle their employees. They are not growing people but try to keep them small. They also tend to let go of a lot of talented people pretty often due to unknown/random reasons, and the way they go about it is weird and shady. Overall it feels like the agency is more about revenue and making money at the end of the day rather than thinking of the people.