mercusys.com Reviews 

Absolutly terrible. Product stopped working properly, says everything connected and working fine, yet I couldn’t even stream a film.

Support read from a script, turn it off and on bla bla.

Avoid these at all costs

Contacted support as my HX80 halo was not configuring to the optimal network topology, Chloris. L helpfully replied with a link to beta firmware which allowed me to manually configure it and my issue was resolved.

Very impressed and happy with the HX80 halo mesh WiFi system which has greatly improved WiFi signal all over my large 3 story house.

Customer service was helpful and got us connected after not being able to connect the new router to the internet.

Novia was extremely helpful and solved my issues. she was very patient and not rushed to get off the phone until everything was sorted.

I had an issue with connecting additional Halo units to an existing network and with the help of Chloris.L this was resolved. An indicator of a good company is how they support the customers in after sales support and in this instance Mercusys has been excellent.

I have H50s and (now) H30s connected in a single network and it works seamlessly.

I had a great experience with the technical support team over the phone. Lorraine was incredibly helpful and knowledgeable. She took the time to understand the issue thoroughly and guided me through the solution step by step with patience and clarity. Excellent support thank you, Lorraine!

When my Mercusys H80X failed, Chloris. L kept in touch continuously and answered each query I had within a day.
Chloris also was helpful with helping me to get in touch with the returns department when it was clear that my unit was not working correctly.
This was no fuss support at its best.
I received a replacement within 3 days of applying an RMA and returning the product.

First time support request in Australia to the company has resulted in silence. Still waiting for a simple pre-purchase question to be answered after separate requests over 2 days. The website support phone number connects to TP Link and they forward request to Mercusys. Evidently, that's where momentum ceases.
Edit 24/4/25 - The company responded promptly after I left this review BUT now there aren't any units of this model available on their Amazon AU website. I was considering bumping the star rating to a 3, but I just lost the enthusiasm.

Poor quality. The ME10 worked OK (just OK) so I tried the ME30, but it can't connect to the 5GhzWifi from my mobile. Configuration is sloppy, full of errors and disconnections. Support phone number in my country (Spain) doesn't even pick up. Disappointing. Also I should have checked Google Play reviews first, it's full of fake ones from bots. If a company does that then you know the quality is very bad. You can recognise those as you see usually 5 daily 5* star reviews with meaningless bot comments like "great app", "it has everything I need", "cool!!", "just what I needed", etc. Always check for these fake bot reviews (I forgot to do that), they are becoming more and more common on lowsy apps. Worst is Mercusys is from TP-Link so their reputation just went down the drain for me. I can't get a TP-link 4G router to work as backup, works fine as 4G router but it fails as failover. When a failover fails as failover... No bueno.

Halo H50g Mesh system. Save yourself a lot of time and random unexplained system drop-outs read a FAQ that says "Note: When Halo works in Router mode, it’s not suggested to connect more than 1 halo unit to the existing router directly, as it may cause a network loop." This caused me no end of frustration. For ethernet backhaul daisy-chain the Nodes. If using individual backhaul connections to a router set the Nodes in AP mode.

I spoke to Lorraine today as I needed assistance in installing a new Wi-Fi extender. She was extremely helpful and patient as the process took some time to achieve a successful conclusion. Thank you for a very professional service.

Excellent customer service with very detailed product knowledge.

Very deficient and limited system. Technical support simply doesn't respond. It's as if it didn't exist.
Don't waste your money.

Don't waste money buying this product, you will be extremely disappointed.

The mesh WiFi is unreliable, and the software (iOS app) is a load of rubbish and very buggy.

Bought the Mercusys AC1300 and for the first 7 months it worked well. But then 2 of the Halos became unstable. I contacted Mercusys and they had me doing various things including 3 resets. But they then decided two of the units had failed and required replacing. They contacted me too say that I need to pay for the return of the units myself and then they would send out replacements. Is it bad of me to expect a company to pay the postage to have items replaced? Either way I will be looking to replace the system with one that works. My opinion of Mercusys cannot be printed here but you can guess I am sure.
My advice - stay clear.

Atrocious customer service. Their only English language support line is a China-based number, and even if you call that, I am not at all exaggerating when I say every 1.5 minutes it makes you press 1 to avoid being disconnected!

Bought a Halo H90X(3-pack) mesh Wi-Fi system to extend and boost a signal which was quite poor due to wall thickness in my home. Did not have huge expectations, but to be honest I was very surprised in positive meaning. The setup was fast and easy through the app, and speeds and range are excellent! VM router works in the modem mode and one of the nodes works as a router sending signal to two others.
That is really whole home mesh Wi-Fi system. I have got a decent signal even in my garden shed and a garage. Highly recommend this system.

Half decent router but if you have a problem don't think you will get any help from tech support either from mercusys or tp-link. They just ignore everything and promise to phone back but never do. They don't follow up emails either. Fortunately I sorted out my own issue in the end

How come the MW302R have DHCP server on in access point mode ?