Mercury Fire and Security Reviews 18

what a company, weve been using mercury for a few years now and i would never go back . Lewis and his team are extremely knowledgeable , helpful and most importantly kind. In the past coming up with cheaper alternatives for our business that the ones we though we needed without compromising integrity.

Had alarm error message. Mercury diagnosed problem over phone. I picked up replacement batteries same day. Mercury were helpful and efficient.

Excellent service from Corey who did our annual service this morning. He went over and above and was very respectful to us and our home. Thanks Corey and thanks Mercury for sending such a great member of your team.

Agreed for Mercury to do a takeover visit. Paid over the normal annual service charge - the form stated ‘Total price’. Visit took over an hour but I wasn’t aware that was an issue. The Engineer did not make me aware of an additional invoice added into his report. He took several phone calls about other clients during the visit which added time. It appears they were unaware of a new law covering drip pricing. Maybe this will now change for future customers.

I have Mercury who do all my alarms and cctv and their service is excellent, no problem is too much, Always available for support over the phone 24 hours a day, highly recommend.

After nightmare experiences trying to get service from ADT Alarms ( to whom I was switched by Protect My Property), I changed to Mercury. To do this, I endured getting on for 5 hours on the phone at various time with ADT. They were, until, the end totally inefficient and lacking are.
The engineer from Mrrcury - a great chap named Lee - arrived on time, smiling and helpful. He did all the necessary work, explained everything in detail and did a great job. Well done Mercury Fire & Security Ltd.

Excellent service on installation of alarm system.
Personnel friendly, efficient and arriving on time.

Our obsolete home alarm system needed replacing, Mercury team arrived and completed job in a day. Work carried out was both efficient and neat. All working well no issues noted. Thank you Mercury.

We are really happy with the service that Mercury provides, they always give good advice and quickly respond when we call them. The staff are very helpful, nothing is too much trouble and we are having more systems installed in the next few months. Would definitely recommend this company.

We have used Mercury for a number of years and provide a 5* service every time. They can never do too much to help ensure our company needs are met.
More recently, they provided an engineer with very little notice to fix a fault, to ensure our branch remained safe and secure.

Professional service - Always quick to respond to call outs and always prompt with routine maintenance. Engineers always thorough and answer any questions.

Polite friendly engineer left the premises clean and tidy

Have been using this company for years and always arrive early / on time for annual maintenance. Today had an upgraded alarm fitting which went well. Paul was very professional sorting out the installation and walking me through the operation. Happy to recommend them to others.

We have been with Mercury for years. They are always on time, fixes anything that goes wrong last minute and are very competitively priced. The guys that come out on call outs are friendly and better still - know what they are doing!
I would going anywhere else for my security needs.

Had a CCTV system installed on our office premises. Mercury were brilliant from start to finish. highly recommend

Had to call out due to alarm bell fault. Quoted a price for call out that doubled yes doubled when invoiced. We seem to having to pay for engineer not knowing what engineer code had been set by previous Mercury engineer. Then claimed other faults with system which were ok until Mercury attended, engineer basically said system needs to be completely changed then spent time checking what we had to organise quote.
Best not to use this company as appear to inflate charges and do not resolve issue other than to suggest a totally new system, what a surprise!!
Use this company at your peril

Very poor alarm systems and customer service. We purchased our alarm in November 2014. We have had the alarm serviced annually for each of 7 years. We have had to call them out, on an additional 4 occasions for further work, in year, because they have either failed to carry out the service properly or faults have occurred. On the last two occasions we have made appointments for repair (again) in July and service in December. On both occasions they have contacted me, on the morning of the appointment and asked to reschedule, because the engineers were unwell. On the first occasion I agreed to reschedule and was very understanding. On the second occasion my husband had taken time off work, in order to discuss issues with the engineer. The company accepted no responsibility for, their failure, to send an engineer at the agreed time. There is obviously no contingency planning or consideration for any inconvenience caused to the customer, for their failings. I will take my business elsewhere.

had a alarm fitter by theses it was a wireless model great 4 the first few years than the batteries went dead so i rang them up to sort out a engineer to pop over well.......call out charge £175 ...... never asked 4 a call out just pop over when in the area STAY WELL AWAY FROM THESE DAY LIGHT ROBBERS