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MerchoidReviews 

6,997
•
TrustScore 4.5 out of 5

4.3

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Looking at 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, great designs, and accurate sizing. Many people also appreciate the prompt delivery and effective communication regarding their orders, often receiving items quicker than expected. The overall service is frequently described as easy and efficient, with items arriving well-packaged and in top condition. However, some customers also noted issues with delivery, specifically mentioning delays and problems with the chosen courier service, Evri, which occasionally led to items not arriving or being held. A few other people also felt that communication about order status was sometimes poor, and some experienced significant waiting periods for pre-ordered or delayed items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the high quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast and quick... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the high quality of... See more

Order

People report ambiguous experiences with order, with some customers praising quick ordering and delivery,... See more

Service

Users describe positive interactions with service, highlighting excellent and efficient experiences with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products arrived quickly and there was plenty of communication. The Price point and quality of the goods was excellent, as promised. The only reason I wouldn't give them 5 stars is they used Evri to d... See more

Rated 4 out of 5 stars

The product is excellent and the communication around the order is good. Just a shame their choice of courier is not known until after you order. Delays occurred with the delivery (not the first time... See more

Rated 4 out of 5 stars

Fast service! the Christmas jumper arrived just a couple of days after I ordered it. It was a bit larger than I expected, so I think next time I'll have to remember to order XS rather than S. Still fi... See more

Rated 4 out of 5 stars

Website and product was great. Constant emails spamming my inbox since my purchase puts me off using this company again.

Company details

  1. Events & Entertainment

Information provided by various external sources

Who’s your favourite Doctor? Dr Gordon Freeman, Dr Doom or Doctor Who? We search all the known galaxies looking for the coolest, quirkiest, most fashionable merchandise from all the videogames, TV shows, comics and movies you love. Everything we sell is 100% officially licensed, so you can be confident anything you buy will be of the highest quality and give you that warm, fuzzy feeling that only comes from supporting the creators Oh, and sorry Whovians, but Dr Gordon Freeman will forever be our favourite Doctor.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(6,997)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Item never arrived

Item never arrived, the courier had it in their possession but said contact Merchoid (Evri are terrible) so I did and I'm still waiting on a response. I really expected better.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Arrived super quickly and was well…

Arrived super quickly and was well packaged. The tracking was great.
The jumper was so well made and looked fantastic. I was really impressed with the quality.
They have free returns which is excellent.
Will definitely be back in the future.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

None delivery

Evri claim to have attempted delivery 3 times but only provide a picture of the parcel in their warehouse. Unlikely I will ever see what I’ve paid for , don’t waste your money

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Merchoid Doesnt reply

I placed an order quite a while ago, in November, to ensure a timely delivery for a significant birthday present. The courier service, Evri, unfortunately did not deliver the items, and I have been unable to receive any assistance or information from their customer service regarding the whereabouts of my package or a replacement. I have contacted Merchoid and Evri multiple times via email. I am quite upset about the loss of the special gifts I carefully selected. Once this matter is resolved, I do not intend to make any future purchases from them.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Undelivered. No help. No reply.

I ordered a Christmas Jumper that was intended for a gift. Unfortunately Merchoid use Evri, the famously worst courier service. The Item hasn't arrived and I have been emailing both companies for a resolution for two weeks now. No pressure has been put on Evri, no reply to my emails, no refund been offered, no replacement been organised. I'm out of pocket with nothing to show for it. I would not recommend.

4 December 2025
Unprompted review

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