Merchant Rentals Reviews 

482
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Service was good, but you won't get out of contract without being bitten, check small print very carefully also handepay are run by the same people, same address. Relentless in these difficult times,... See more

Company replied

Rated 1 out of 5 stars

Trustpilot reviews Thanks for your review! Merchant One Your review is pending.Read more Alireza Samani 4 reviews GB Rated 1 out of 5 stars Worst company i ever had experience… Wo... See more

Rated 1 out of 5 stars

Customer of 5 years and They force you into paying for an extra YEAR after your agreement ends and then add additional fees on. Corrupt, horrid company. SQUARE have more modern equipments, next day p... See more

Rated 1 out of 5 stars

One star is too much. Cancelled my terminal with handepay 13/9/24 notice given to merchant rentals by handepay at the same time. Was told by handepay merchant rentals would send return addre... See more

Company details

  1. Money & Insurance

Information provided by various external sources

We offer a range of tailor-made payment terminal asset finance solutions to support your business needs.


Contact info

1.2

Bad

TrustScore 1 out of 5

482 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(482)

1 review in the last 12 months

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Rated 5 out of 5 stars

Stuart has been very helpful

Stuart has been very helpful. Helped me to understand what I needed to do to get set up, found me the best prices and arranged for next day delivery so that I could get my business open on time and well and going above and beyond by checking in regularly. Would recommend and use again.

16 August 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Daniel, thank you for your 5* review! We are so pleased that you found your business advisor, Stuart, very helpful in terms of finding you the best price and helping you set up. We are pleased to know that you would recommend us to others! We will pass your feedback onto Stuart.

Rated 5 out of 5 stars

As a person who does not cope…

As a person who does not cope particularly well with “ new gadgets “ and I have mild dyslexia ...what was s little stressful Stuart made much easier and was very helpful THANKYOU. ✅👍🏻Baz

12 August 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Baz, thank you for your 5* review! We are so pleased that Stuart made your experience easier and was very helpful. We will pass your lovely feedback onto him. If there is anything else you need, please get in touch!

Rated 5 out of 5 stars

Stuart Finnie really helpful and professional

Stuart Finnie was really helpful and got us sorted out with our upgraded card machine. When we had to make some changes to the contract he sorted those out promptly and gave us a reminder to update our card processor as well.

9 August 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Jane, thank you for your 5* review! We are so pleased that you was happy with Stuart's service. We will pass your lovely feedback onto him. If there is anything else you need, please get in touch!

Rated 5 out of 5 stars

Quickly got put through to the correct…

Quickly got put through to the correct person who was very helpful in explaining the options and how to proceed. Communication was clear and responsive

8 August 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Charlotte, thank you for your 5* review! We are thrilled that you're happy with the service you have received.

Rated 1 out of 5 stars

Avoid at all costs

Never answer the phone, everything is by email.
We were signed up by handepay and they ripped us off when our machine was faulty, they sent my something to sign to get our faulty machine replaced and this sign me into a 48 month contract. they use poor quality PDQ's and are not helpful in the slightest.
AVOID at all costs

8 August 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Pat

Excellent customer service from Pat, very helpful.

8 August 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Martin, thank you for your 5* review! We are pleased to know that you received excellent customer service from Pat. We will pass your feedback onto her.

Rated 5 out of 5 stars

Julie has always given great service

Julie has always given great service. Always pleased to help and go that extra mile

5 August 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Paul, thank you for your 5* review! We are so pleased that you're happy with Julie's service. We will pass your lovely review onto her.

Rated 5 out of 5 stars

Merchant Rentals Service

The level of service really is very good. All of my enquiries and any queries I've had have always been dealt with really clearly and quickly. Thank you to Julie (my current contact) and team.

5 August 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Kevin, thank you for your 5* review! We are so delighted that you're happy with the level of service you have received from Julie and the team. We will pass your great feedback on.

Rated 5 out of 5 stars

When making requests from Merchant…

When making requests from Merchant Rentals, I have always had a response within the day from Pat who immediately gets the request actioned. I have never had any better service from anyone than this. Would highly recommend.

4 August 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Sandra, thank you for your 5* review! We are so pleased that you received such great service from your advisor, Pat, and that you would highly recommend! We will pass your lovely feedback onto her.

Rated 5 out of 5 stars

GPRS Devices delivered to the National Theatre

Jordan has been very helpful and patient with getting GPRS devices delivered to the organisation. There was quite a bit of to and fro in regards to getting the contract signed, confirming how we were going to pay and which merchant IDs the devices would be configured to however Jordan handled it well and provided the necessary guidance needed all throughout.

2 August 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Lisa, thank you for your 5* review! We are thrilled to know that Jordan was able to guide you throughout the whole process and that everything was handled well. We will pass your feedback onto him.

Rated 5 out of 5 stars

Great company!

We have several merchants / machines with this company and always find them very helpful

Jordan our contact is extremely helpful and informative! Always trying to find us the best rate

30 July 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Louise, thank you for your 5* review! We are thrilled to know that you're happy with your overall experience with us, and especially with your contact, Jordan. We will pass your lovely feedback onto him.

Rated 5 out of 5 stars

Very good communication

Very good communication , professional and swift delivery from the initial order

30 July 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi, thank you for your 5* review! We are so pleased to know that you're happy with your overall experience with us. If you need anything else, please get in touch!

Rated 5 out of 5 stars

Very Helpful and Responded with good…

Very Helpful and Responded with good time.

Informed of current status with phonecalls which helped speed up the process even more.

Very great service.

26 July 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Ed, thank you for your 5* review! We are so pleased that you're happy with the level of service you have received. If there is anything else you need, please get in touch!

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round! Stuart Finnie did an excellent job and helped me enormously with a problem that had been ongoing for some time. Thanks Stuart - you're a star!!

25 July 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Peter, thank you for your 5* review! We are so thrilled that you're happy with Stuart's service. We will pass your lovely feedback onto him.

Rated 5 out of 5 stars

Excellent knowledge of the solution…

Excellent knowledge of the solution required ... thank you :-)

25 July 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Maria, thank you for your 5* review! We are so pleased that you're happy with service provided by Stuart. We will pass your feedback onto him.

Rated 5 out of 5 stars

Great service

Service was great and quick.

17 July 2019
Unprompted review
Merchant Rentals logo

Reply from Merchant Rentals

Hi Ade, thank you for your 5* review!

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