Mercedes-Benz Reviews 

We call merc benz ref to new CLA 220 no call back from Birmingham dealership call in 2 times to busy we will call me still waiting . Still same old poor service since 2009 when they was selling preg cars for same price as new cars keep away from this dealership think they want to just up sell to customers .
They do not like customer that know they want .

My husband spoke to Donna who was exceptional. Smart car won’t charge and she easily and quickly organised breakdown response to home as within warranty. Her manner is exceptional, professional, efficient, friendly and in control. exceptional customer service which is so rare.

Owner of 3 Mercedes vehicles, among them a 2021 Mercedes EQC 400 with 85,000 km.

The vehicle has suffered a failure of the electric motor, confirmed by an official Mercedes-Benz dealer, with a repair estimate of >€8,000.

An electric motor is not a wear-and-tear component and such a failure at this mileage is, in my view, unacceptable for a premium electric vehicle. Despite a full Mercedes service history, both Mercedes-Benz Spain and Mercedes-Benz AG have refused any goodwill repair or commercial support.

This experience seriously undermines my confidence in the brand and its commitment to electric mobility.

I am the original owner of a 2021 GLE, purchased in April 2021. The vehicle is currently 4 years and 6 months and 22 days old with approximately 49,000 miles - Despite meticulous adherence to all scheduled maintenance performed and no warning lights activated the vehicle suffered a catastrophic and complete engine failure on November 12, 2025. This type of premature and total engine failure in a properly maintained, low-mileage vehicle is clearly a defect in material or workmanship. This is a serious safety defect that rendered the vehicle completely inoperable with no warning. Mercedes USA has offered no assistance regarding the current inoperable car that I own, despite the fact that they are very well aware of the engine issues that the C class and the GLE are currently experiencing. The Service diagnostic states the car timing chain jumped and resulted in catastrophic failure. Buyers beware, check on any Mercedes with 2.0-liter inline-4 turbocharged gasoline engine. Unfortunately, this engine has exhibited alarming defects, typically surfacing shortly after the expiration of the manufacturer’s warranty. Drivers face severe mechanical issues, with dramatic repair costs.

I bought a mercedes c200 model2025 i have a problem in the brake caliper i put the car at the agency in dubai since 25/11/2025 and until now still searching fir the spare parts it is not available in all the gulf area and they order it and it will come on the 2nd week of January 2026 so i have to wait more than 45 days to get my car i think this will never happen in a respectable maker like BMW

I recently had the misfortune of damaging one of my tyres after hitting a pothole. Unfortunately, I was let down by RAC, who never came out to assist me, and I had to abandon my car overnight. The next day, I contacted Mercedes-Benz of Salisbury, and from that moment onwards, the experience was nothing short of outstanding.
The support team were incredibly apologetic about the issues with RAC and made everything easy from the start. My car was collected from Ringwood the very next day, and once it arrived at the garage, I received a call from Harrison. His professionalism and customer service were exemplary—he kept me updated throughout the process, handled all the insurance details seamlessly, and let me know exactly when my car was ready for collection.
When I arrived to pick up my car, Linda greeted me warmly and provided the same high level of customer care. Both Harrison and Linda went above and beyond to ensure the whole experience was smooth, stress-free, and reassuring.
Thank you to Harrison, Linda, and the entire team at Mercedes-Benz of Salisbury for your kindness, efficiency, and top-rate service. You turned a difficult situation into a positive experience, and I couldn’t be more grateful.

I paid a £500 deposit to Group 1 Automotive (Mercedes-Benz approved dealership) purely to reserve a car so I could view and test drive it.

When I attended, the vehicle was in poor condition and far below the standard expected from Mercedes-Benz. I therefore rejected the car immediately and requested a refund of my deposit.

That was over five days ago.

Despite making multiple complaints to both Group 1 Automotive and Mercedes-Benz directly, I am still waiting for my £500 to be refunded. I have received no meaningful updates, no resolution, and no sense of urgency.

This is a straightforward refund for a vehicle that was rejected, yet I am being forced to chase repeatedly for money that clearly should have been returned already.

The lack of accountability, communication, and basic customer service from both the dealership and Mercedes-Benz has been extremely disappointing. This experience has seriously damaged my trust in the brand and its approved dealer network.

I would strongly advise others to be very cautious about paying deposits until this issue is resolved.

my brother in law has a mercedes car, i took a ride with him, and daaamn it feels like you are in a luxur hotel.
Everthing is just bomb, from leather, to acustics, to touch panel, to drive, the sound...
but when I heard how much he paid, I am like broooo, it is expensive yes, but i think it worths its money, german quality stands out

Car back mirror broke automatic while I was driving. And they did not do anything. when I had the car under warranty. Gave me many excuses and stress. Was out of work for a few days. Apparently it’s most of the models. But it’s unfair we pay soo much and get bad quality.

german quality, when the convo is about that, the best example then is cars...
some people say it is expensive, but u know, the is the cost of quality, if u want cheap, then buy cheap...

Interior design with real leather seats , elegant wooden cover and proper electronics + powerful engine that sounds awesoem when reving up. REV UP UR engines :)

Tracy at MB Norwich gave acceptional customer service above and beyond. My 13year old CLS shooting break needed some extensive mechanical work after 10 years of problem free driving. She kept me updated at every level and now I am back driving my beloved MB hopefully for another 10 years!!

Visited. smart of Leeds to test drive a smart #5 pro.
The salesman Istvan was friendly,professional,polite and honest.
The car was a revelation and when the time comes to change we’ll definitely be back there to do business.

First class service! Well done!

A shame for world class leading cutting edge technology.
My NTG6 satnav nearly killed me by following it's directions to Costco.
It sent me the WRONG way up a one way street onto the north circular...
The satnav always suggests I do no right turns...
It always suggests the opposite direction to my destination, when no traffic cue is on the contract route.
I sent multiple photos to mercades as evidence.
I have V24 2025 maps installed.
It is safer to use Google Maps.
Also dashcam feature is disabled.
Artificial reality disabled ( was working)
Remote parking disabled.
In my opinion mercedes techs are wicked.
Refuse to fix cars electronic faults.

People,dont buy Mercedes,any mercedes,doesnt matter if new or old.
Remember, the last good real Mercedes was the W140 1995,after that cheap plastics,bio degradable cables,plastic thermostats,sensors so brittle that brake like glass after 1 year,no anti-corrosion protection , cheap parts made from aluminum/plastic ,non reliable sensors and units like the SBC in w211, bad unreliable engines like the OM642,the list goes on..
There is nothing good about MB anymore,no quality,interior cracks and moving parts,sqeaking and grinding.Absolute electrical failures like water pumps,EGRs,AGRs,DPFs,and the greatest bulshit of of them all,,the Ad blue shit!! Avoid this brand,dont waste your money.Newer cars from 2015-25 are in cooperation with Renault.So you buying actually a Renault,not Mercedes.
Renault makes all the parts and engine for Mercedes,its just labeled as MB but its from Renault.Wow I mean ,its better to buy a renault for 15k euros than a Mercedes made from renault for 30k... Worst dealership (Stealership) ever, not a Mercedes anymore ,plus the cars break down even after few weeks,you gotta pay for the slightest thing..Thats a NO!! Mercedes f***s with it's Customers, the Customer's safety and money.

Mercedes began scr*** with us and cutting costs and making us go to the dealership deliberately it in 1996 with the w210, w211,w212 and so on until today with the newest models!!

Back in 2003 we Bought a brand new w211 E class 220 CDI ,and in on year the brakes failed completely,they just stoped working,when we called what happened,they took the Car,we waited one day and then they called and said "It was an uknown error of the system,but that it works now again" An unknown error!!With the brakes?Mercedes,that is attempted murder!! They quoted us 1000 euros ,what a bunch of Mf..ckers
Eventually we sold the Car,we no longer buy Mercedes. Neither should YOU,if you value your money,safety,and yourself.

Driving my mercedes S CLASS feels like therapy. The interior design, the smooth steering, everything screams quality. Nonethelss, i didn’t expect them to charge fees for services, new update??? Anyway, I understand that I can’t expect cheap maintenance for a car that elegagnat. Worth every ride.

Mercedes-Benz of Truro -Probus TR2 4HX

My out of warranty E350 failed an MOT due to corrosion on the subframe , the tester advised me to contact my local MB dealer as it may be a recall , so I made an appointment with MB Truro explaining the issue and was told they may well do the work free of charge , so I taken several hours out of work to get it checked , when I arrive I was told that at best they would only offer a 50% discount ! and that the cost would be £1800.00 , and that their labour rate was £210.00 ph! my local garage has since supplied and fitted a new subframe for £675.00. ! Thank you for wasting my time .

Special thanks to Joshua Cooper for his excellent attention whilst we were taking possession of our new car yesterday. It wasn’t all plain sailing but it’s the way he handled it. Thanks again Josh for your great experience really nice guy.

The dealership did not tell us that the GLE struggles to go through puddles of water Apparently the engine air intake sucks up water and becomes completely waterlogged. New engine needed. DON'T BUY if you live somewhere where it might rain heavily. Plus really poor aftercare. Manufacturer's warranty is worthless.

I had a fantastic experience with Mercedes-Benz, even though I made a mistake on my order. I purchased the wrong package, but the staff were so understanding and helpful. They immediately processed a refund and were incredibly polite and accommodating throughout the entire process. Their exceptional customer service turned a potentially frustrating situation into a positive one. Thank you, Mercedes-Benz!
Sincerely
Kay Kennedy