Men's Luxury Boutique Reviews 

302
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Ordered 2 pairs of shoes on June 6th, we are now July 23rd and nothing. Got a tracking number very quickly with some movement on day 1 and 2 and then nothing. They do not answer emails and the phone e... See more

Rated 1 out of 5 stars

The jeans arrived even though I had cancelled them. I can only describe them as cheap material nothing like what was shown on there website certainly not worth £58. The size was wrong and apparentl... See more

Rated 5 out of 5 stars

To my knowledge these the are most eyecatching, comfortable, durable, flexible and good looking shoes i have ever worn with an X factor... kudos to the designer for making such complete shoes in all... See more

Rated 1 out of 5 stars

Have odered on the 11th January and it's the 9th of February and didn't get any sort of update on my package. Have contacted them on email because the shipping time was long expired ( they say 7to1... See more

Company details

  1. Shoe Store

Written by the company

Explore the world of affordable luxury fashion. We bring you the latest extraordinary trends in men's luxury clothing, watches, shoes and other accessories. Free Shipping Worldwide!


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2.0

Poor

TrustScore 2 out of 5

302 reviews

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(302)

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Rated 1 out of 5 stars

DO NOT BUY FROM THEM!!!!!!!

This seems like a scam. Ordered over month ago and still haven't received the sneakers. They aren't reachable by phone or email.

10 December 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 1 out of 5 stars

Exactly the same problem as others

Exactly the same problem as others: trainers haven’t arrived, can’t contact by phone, they’re not replying to emails! Do NOT use this Chinese company. Don’t be fooled by the British and US phone numbers!

9 December 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 1 out of 5 stars

Please don't buy from them

Men's Luxury Boutique
Hello, I paid for goods 2 pairs of trainers and you still not given me any tracking number. I called all the numbers they are not connecting I sent emails no response I sent you message on Facebook and you blocked me. Please I hope I am not scammed. This my order number
ORDER #MLB47798

8 December 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 1 out of 5 stars

15 days still no update on my parcel…

15 days still no update on my parcel MEN LUXURY BOUTIQUE what is happening, I need it for Christmas 🎄. I don't want to buy another sneakers. Get me update ASAP! Still regretting spending such amount on sneakers and I don't know the whereabout.

6 December 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

ORDER #MLB43312

My son saved all his pocket money and paid £79 for a pair of trainers on 5th November. We received an automatic email saying the items would be a little late and since then we've heard nothing. No tracking number has been sent and no response to numerous emails. Total theft!!

2 December 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 2 out of 5 stars

Wrong Item Received

I've waited weeks for trainers as a Christmas present for my son. They are the wrong item and I'm worried I wont get an exchange or refund if I send them back. No paperwork/invoice/return address with the trainers which came in a bubble wrap bag. There is apparently no room on their message inbox when i call and no-one answers.

2 December 2020
Unprompted review
Rated 1 out of 5 stars

The website just Automatic finished my…

The website just Automatic finished my all payment, I just apply new account but somehow suddenly website just finished my payment and mail address True Apple Pay , so I need to cancel the order and change my information, I sent them email and tried to call them to UK/UK number all no answer but I saw their Instagram still upload the IG story, how come they have no time for customer service, I have tried everything to reach them but no answer , if admin from MLB see this one please help me to cancel my orders and payment asap #mlb48242

1 December 2020
Unprompted review
Rated 1 out of 5 stars

I ordered on Nov 27

I ordered on Nov. 27th I want to cancel my order but sadly like others I have not to received a reply from my emails or WhatsApp. If anyone is checking these reviews, please cancel order MLB46491 and issue a refund.

1 December 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 1 out of 5 stars

It seems like a sham

It seems like a sham. Placed the order on Nov.11th. An auto-generated email was received on Nov. 13th informing of possible delays due to COVID situation. I sent an email on Nov 23rd asking for updates about shipment and within a short while i received an email informing that shipment was on its way and a tracking number was mentioned. Checked the tracking number and came to know that shipment was being processed from China and the package was't picked up yet by Aramex. That is when the first alarm bells set off. After shipment arrived at the destination and I followed up multiple times with Aramex for delivery but was in the end informed that the shipment was missing and to contact the supplier. So tried calling the supplier on the UK and US numbers listed on the website, but ofcourse no answer and a pre-recorded message saying they are unable to answer the call. Have sent an email and waiting for a response. Praying that I get my money back.

30 November 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 4 out of 5 stars

My experience with my X9X Rage ZR

I’m writing this review after about a month of having them and here is my review 👍 I first found them off of a YouTube add a while back and I like the exotic look to the shoe which was the Yellow X9X Rage ZR. As time went on that I needed shoes I had remembered about this company and their shoe to the point where I considered buying a pair. After looking at the many negative reviews I thought to myself it may no be as good as it looks and it may be a scam but I decided to take my chance for a purchase. As time went on it had been about a month without notice but then all of sudden a week later I had gotten them. So basically it took about 5 weeks which is pretty understandable as they are from China and I live in Canada while in a global pandemic. I was a bit disappointed at first as it just came in a shipping bag and not in a regular shoe box but it’s about the shoe not what it comes with! (Would consider a bag though just because if they get thrown around or tossed they won’t get a mark before purchase. As I then got them I was super pleased as they were super comfortable and looked great. From them to now as I use them to go to school and to go out with friends I still find them great I just would not recommend stepping on rocks as they get stuck and I have to dig them out as well as if you get stepped on by a funny friend the stain can be hard to take out. I felt like my review would have a positive impact because many other of the reviews seem to be negative towards the company but their mainly focused with customer support in which I did not deal with. So basically as long as you can wait 5 weeks and you know what your foot size is you should be good to go. One last thing if you still need anything that may help you believe the company is not a scam or what not go check NARKOS on YouTube as he was the final decision maker into my purchase ✌️

30 November 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We appreciate your feedback. Thank you for your support.


Best regards,
Men's Luxury Boutique

Rated 2 out of 5 stars

I wanted to place some orders but…

I wanted to place some orders but seeing the negative feedback puts me down, please sort out all your issues with customers otherwise a new customer like me won't order, I was so excited to orders.

29 November 2020
Unprompted review
Rated 1 out of 5 stars

Return not possible and no response

We would like to return the shoes of order MLB41323. We received this Tuesday the 10th of November 2020. On your website this is nog longer possible but by law we have the right from at least 14 day return period to announce the return intention and then we have another 14 days to return the package. Since this is now only 6 days we would like to assistance in returning this order.

This was already send to you by mail on the 15th and a reminder on the 24th but no response was received at all.

27 November 2020
Unprompted review
Rated 1 out of 5 stars

I have no information for my order

I have no information for my order. No ones reply at emails. Looks like a Fraud.

25 November 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 2 out of 5 stars

I ordered a pair of sneakers for my…

I ordered a pair of sneakers for my Fiance's Birthday present on November 2nd, I received an email that the shipping label will be created within 14 days, I got the tracking number but no carrier information, and while trying to track using that tracking number, I am getting Error "Not found". I paid $80 for shoes and still didn't receive it. It's not studded with ruby and diamond that it should take so long. This is the longest I have waited for any order.

24 November 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 1 out of 5 stars

I ordered shoes from them it's been 6…

I ordered shoes from them it's been 6 weeks now they gave me tracking nos and today November 23, 2020 it was stated already delivered when I checked it, it was delivered on Saskatchewan AB, WHICH is another province in Canada and I lived in Surrey Bc, I noticed also they gave me 2 tracking nos the 1st one is not working the 2nd one was ok but not in my name and address according to Canada post the courier so this is scammed don't buy and please report

24 November 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 1 out of 5 stars

7 weeks since an order and shoes and…

7 weeks since an order and shoes and still I dont have shoes

19 November 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 1 out of 5 stars

no way to refund next day after payment ???!

I've paid for sneakers and straight away received email that will be significant delays with delivery which are not acceptable for me as by that time I'll be leaving home for 4-5 months, so I emailed for refund and got back standard email about the same delays and links to questions and answers...
Provided link for Return/Exchang esays: Non-returnable Item !!!
UNBELIEVABLE how this 'pseudocompany' is still registered in UK !!!

EDIT on 26 Nov.: strange that I can't reply with new post, so I add to first one.
You've been provided with order #MLB44289 from my email twice on 13 Nov and what I got only automatic reply ! Now yesterday 25 Nov I've got from you tracking number which "Not found" on tracking system by clicking on provided link !!!! UNREAL !!!

13 November 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We apologise for the inconvenience. Please provide us with your order number and email. You will receive an email with the tracking information as soon as your order is shipped.

If you have not received the tracking information even after 10 days of placing the order, please email us at help@mensluxuryboutique.com.

Best regards,
Men's Luxury Boutique

Rated 5 out of 5 stars

I am happy so far with my 1 order of…

I am happy so far with my 1 order of shoes that I received from the company.It didn't take long to receive them from the U.K to the U.S,and I got exactly what I ordered.i enjoyed the experience and the product so much that I have ordered another pair of shoes from men's luxury boutique!!

13 November 2020
Unprompted review
Men's Luxury Boutique logo

Reply from Men's Luxury Boutique

Dear Customer,

We appreciate your feedback and we are glad that you are happy with the shoes!

Best regards,
Men's Luxury Boutique

Rated 1 out of 5 stars

WORST SHOES EVER.

Bought a pair of the neon green trainers at £68 n OMG literally the worst pair of shoes I've got in my life!haha in the picture there just neon green but when I get the shoes.. there covered with some sort of blue paint lines, it is such a bang up job and they paint lines on both shoes don't even match haha, save your money guys honestly. The quality of the shoes is disgraceful they are so cheep and nasty. The big chunky sole is made from foam you get better quality shoes for a fiver from Primark.....

13 November 2020
Unprompted review
Rated 4 out of 5 stars

Where is my parcel - Finally it's arrived

Where is my parcel. I have tried to contact you via email, facebook and phone (mailbox full unable to leave message). Order place on 29 Oct still showing as unfulfilled 2 weeks later. THIS IS FRAUD!!

Order number MLB42637

UPDATED 16 NOV 2020 - OK I was wrong about this compnay. The trainers I ordered arrived today and are exactly what I wanted.

Granted the customer service is awful / non existant and delivery was a little longer than I thought it would be but I am happy to recommend them.

11 November 2020
Unprompted review

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