Disappointed: Expired Stock and Unresponsive Service
I placed an order in July and was shocked to receive products that had expired over two years ago. Nowhere on the site was this disclosed.
When I contacted customer service, communication was extremely slow and inconsistent. It took repeated follow-ups (via email and even PayPal) to get any response, and despite being promised a partial refund, I had to escalate through PayPal before it was finally resolved.
While I did eventually receive my refund, this entire experience was unnecessarily stressful and disappointing. Selling severely expired stock without clear disclosure is unacceptable, and the lack of proactive customer support made it worse.
I won’t be ordering from this site again and would urge anyone to be cautious before purchasing.
Update (in response to MenCorner’s reply):
Thank you for responding here. As mentioned, I already contacted your team multiple times via email, website chat and PayPal—sharing my order number and concerns in full detail. Unfortunately, your response time was poor, and I only received resolution after escalating the matter externally. The issue is now resolved, but your public response contrasts with the lack of support I received privately.

Reply from Mencorner



