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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and attentiveness of the staff, who often go above and beyond to assist with selections and provide a welcoming atmosphere. Many people appreciate the quick communication and the personalized approach, with staff members making the shopping process easy and enjoyable. The service is consistently described as outstanding, with reviewers often finding exactly what they need and being happy with their purchases. However, some customers also noted issues with product quality, reporting items arriving with missing parts, being damaged, or made from poor quality fabric that tore easily. A few other people also felt that customer service was unhelpful or unresponsive when addressing these quality concerns, leading to disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers praise... See more

Service

Customers had positive experiences with service, often highlighting the exceptional and fantastic customer... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing dissatisfaction due to issues... See more

Customer service

Consumers find customer service to be positive, with many praising the exceptional and helpful assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The outfits I received were absolutely stunning in terms of the designs, the quality and the price. I decided to return the items that did not fit and the returns portal only updates after 24 hours so... See more

Rated 4 out of 5 stars

I write this with disappointment, as I've bought countless items from Memsaab, and have always had great service. This time, however the item is ordered was an obvious copy. They state that they ame... See more

Rated 4 out of 5 stars

Stunning outfit, the work was quite heavy and well executed. Colour differed slightly but something to be expected with desi outfits as professional pictures are edited, other than that I’m really hap... See more

Rated 5 out of 5 stars

Memsaab is an absolute gem for anyone who loves elegant, high-quality ethnic wear. From the moment you step in, you’re greeted with a stunning collection that blends traditional craftsmanship with mo... See more


Company details

  1. Clothing Store
  2. Women's Clothing Store

Information provided by various external sources

Memsaab Boutique is one of the UK's largest independent Asian fashion retailer since 1997. We strive to provide our customers with quality goods and a quality service at an affordable price.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Ordered according to size chart and the…

Ordered according to size chart and the measurements were completely different to what they have listed. I understand its approximate but there is a difference between approximately and 2-3 whole inches. Offered Me £5 partial refund which I ended up talking as their customer services is a complete waste of time and no common sense used

13 June 2025
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,

Thank you for your review, we do upload a size guide, and we do state these are approximate, if you would like exact measurements we do have a whats app agent who can measure the item for you before you make the purchase, we offered you 2 options which included a free return and refund but you chose the partial refund option. If there is anything else we can help you please email us on info@memsaabonline.com

Thanks
Memsaab Team

Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service from memsaab, the communication was excellent aswell! I have been buying from this amazing store for a while now I have never had a problem, I bought a suit for eid just gone and everyone absolutely loved it ❤

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, loved the clothes and also loved the quality of the clothes. Samina aunty is lovely, friendly and she really helped us out. I highly recommend it.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a truly wonderful experience at…

I had a truly wonderful experience at Memsaab! From the moment I walked in, I was impressed by the warm and welcoming atmosphere. The store is beautifully laid out, making it easy to browse through their stunning collection. Whether you're looking for traditional outfits, elegant accessories, or something unique, Memsaab has it all.

The quality of their products is exceptional, and you can tell that great care goes into selecting every item. What really sets Memsaab apart, though, is their customer service. The staff are incredibly helpful, knowledgeable, and genuinely passionate about what they do. They took the time to help me find exactly what I was looking for, offering great suggestions without being pushy.

I highly recommend Memsaab and BAJI SAMINA to anyone looking for style, quality, and outstanding service. It's not just a shop—it's an experience you'll want to return to again and again!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

The best shop I’ve been to!

Absolutely amazing experience!!
Managed to buy 5 outfits from here due to the exquisite designs and the best customer service from Samena.
Thank you so much for everything- we will definitely be back! X

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service !!!

Samina made us feel very welcome and helped us pick our perfect outfits from start to finish.
Definitely recommend and will come again.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish company do not bother buying…

Rubbish company do not bother buying from these muppets shocking customer service

27 April 2025
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,

Thank you for your review, i can see you sent us an email regarding your order, in which we have replied to you on 30th april, after this date you have not replied back to us, please can you email us on info@memsaabonline.com so we can resolve your order query.

Kind Reagards
Memsaab Team

Rated 1 out of 5 stars

Avoid at all costs

Spent over two hundred pounds on six suits, they sent five which i picked and one i did not.

I sent back the suit I didn't order by 48 hour tracked Royal mail, they say they haven't received it even though it shows delivered.

Trying to get a refund has been impossible, there customer service is extremely poor.

Avoid at all costs.

25 April 2025
Unprompted review

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