Memrise Reviews 

144
•
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Dear Support Team, I recently purchased the lifetime version of the service, but it remains inaccessible up to this moment. The platform (both the desktop website and the mobile app) continue... See more

Rated 1 out of 5 stars

I used this app for about 850 days. I'm studying B2 and it kept giving me A2 conversations and words. I attempted to change my level to C1, and it reverted me back to the start. I refreshed and tinker... See more

Rated 5 out of 5 stars

I think this is great for vocabulary, and free users, regarding about language plans and playing for this, I umderstan why, but one shouldn't be overly reliant on just one app for language learning... See more

Rated 1 out of 5 stars

Yet more illegal sales promotion tactics. On June 15th I was given a 60% off offer, expiring June 16th. Today (June 22nd, it is still available, even as it still says expiring on 16th). Obviously thi... See more

Company replied

1.6

Bad

TrustScore 1.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(144)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mostly outstanding, but simple changes can make it better

Memrise is an excellent tool for memorizing specific words and phrases, unlike any other app, where vocabulary constantly slips out of your mind. It has a superior authenticity compared to other programs, especially Duolingo: Memrise's courses have absolutely zero nonsense content, and most vocabulary is followed by a video of real natives saying it, leading to correct pronunciation. Plus, if you discover a gap in one of its official courses, you can usually find a user-created course that fills in that gap. In addition to courses, Memrise makes language learning even more enjoyable by enabling users to watch further authentic videos (though some require a subscription) and testing writing skills with a robot. So the app is useful, enjoyable and doesn't bombard you with email notifications every day, like "Do a lesson today!!" or something like that. (The ads are also not that annoying, IMOH, which goes against Duolingo (and the fact about email notifications)

The only issues:

1. Video & Listening exercises sometimes malfunction: clicking on the video / speaker button doesn't work

2. The Difficult Words can be quite annoying for non-subscribers only. If you accidentally got a word wrong due to a misclick in Speed review, it's automatically marked as Difficult (sometimes it marks it as difficult when you get it right!), but you have to rummage through hundreds or thousands of words to find the one word, and then keep on doing reviews for that Level in order to reach that word and undo the Difficult words. Just curious, because if Difficult Words are a Pro feature then why give the frustrating "half" to non -Pro users.

3. Leads to the final issue: non-Pro subscribers are given the buttons for Pro features, e.g. Difficult words, Learn with Locals. It can be somewhat irritating to have obstacles to your learning path.

2 January 2023
Unprompted review
Rated 1 out of 5 stars

Lack of Cultural Awareness

I am in the UK and have received an email from Memrise with the subject Line "Happy 11.11". In the the UK 11th November is our Remembrance Day for those who gave their lives for our today, therefore, a day of solemn reflection. Would you send out "Happy 09.11" emails to customers in the States? I thought not. Talk about tone deaf.

11 November 2022
Unprompted review
Rated 1 out of 5 stars

Immoral payments

Without any prior notification memrise took $100 out of my PayPal account as part of one of those very sneaky methods this company use to fleece people of their money. Surely there should be some warning that the payment is upcoming and more importantly when signing up for this app it should be clearly stated that this company plans to fleece your bank account every year thereafter. I haven't used the app since the first few months and they know that's the case with many people and prey on customers. Very unethical behaviour memrise

4 September 2022
Unprompted review
Rated 2 out of 5 stars

sometimes uses bad English! to worse Chinese

Several times in the past week, Memrise has used slang american terms i do not know and local expressions which my partner ( native speaker with a doctorate in Law from Beijing) cannot understand.
several expressions used were sarcastic and thus could lead to offense. Others were coarse expressions a learner should avoid.

28 August 2022
Unprompted review
Rated 5 out of 5 stars

Learning Spanish on Memrise is…

Spanish on Memrise is brilliant. I've also tried Busuu and Duolingo but I like Memrise the best, as I am learning lots. Reviews about payments are nothing to do with the actual learning, so it's 5 stars from me!

4 July 2022
Unprompted review
Memrise logo

Reply from Memrise

Hi Janet, great to hear you're having fun on Memrise! :) If you ever need any help, we're a click away: http://memri.se/support

Rated 1 out of 5 stars

They are thieves

They are thieves. I cancelled my subscription a year ago to find a year later they stole money from my account. I now have to freeze my account and report their transaction as fraudulent. They do not have a phone number and make it very difficult to get in touch with them.

20 June 2022
Unprompted review
Memrise logo

Reply from Memrise

Hi Kerry, we're sorry you've had trouble getting in contact with us.

Please consult our FAQs page on how to request a refund. https://memrise.zendesk.com/hc/en-us/articles/360012535018-How-do-I-request-a-refund-under-the-30-day-money-back-guarantee-. If you have issues doing this, there is a link at the bottom of this article to get in touch with the Support team directly. You may receive an automated response, but just reply to this and you'll come through to an agent.

I hope this helps for now.
Memrise team

Rated 1 out of 5 stars

Memrise betrays paying members regularly

Memrise has changed their interface several times for the worse, violating the terms of when a person subscribed. For example, they eliminated the Mems (user created graphics to memorize words). This was a basic fundamental feature of their app!

The management has been very incompetent at providing an interface that has features users like. Just the opposite, in fact.

In recent years their main motivation is to monetize their lousy lessons and try to sideline the user created lessons.

Totally disgusting organization.

7 April 2022
Unprompted review
Memrise logo

Reply from Memrise

Hi, thank you for taking the time to write a review.

Rest assured that we’ll keep monitoring and reviewing all comments you and fellow learners share with us, which will help us map out the next steps for creating an experience that helps you to encode memories more effectively.

You can see more information on our decision to retire mems here: https://memrise.zendesk.com/hc/en-us/articles/4411959478545

Like any company, we simply cannot run without the support from subscriptions and/or ads. Having these in place allow us to develop and upgrade our course content, learning tech and overall app and web experience for you and all other language learners out there. We hope you can understand.

Rated 2 out of 5 stars

It’s (C)over.

This was an ok if limited course of French phrases. I was minded to keep the subscription going even though I’ve finished the course but not now.

Why?

Because they’ve decided to use language lessons to push the Covid myth at a time when even the most enthusiastic street-clapper realises the whole thing was a big tech (Google demonetising media sites and Amazon removing them from servers if they don’t follow the narrative) big pharma (how many jabs do you need before you realise this is in no way anyone’s previous definition of a vaccine?) operation in control and profit.

Don’t believe me? Look at the profits big tech/pharma have made. Think you’re not brainwashed? See if you can resist parroting the responses to Covid skeptics that are simply figures given to you by these corporations via health services and Google searches (eg: “Oh but I didn’t end up in hospital or die because of the vaccine.”) Neither did 99.9% of people with Covid before any vaccine and many people turning up at hospital demanding oxygen did so because a device they bought off a pharmaceutical, probably via Amazon, told them they were suffocating.

And now we come to Memrise…

These people are actually dangling a grand in front of you (chance of winning? Infinitesimal!) if you mindlessly repeat in a foreign language all the mantras of the Church Of Covid like “I’m keeping others safe” and “Where’s the hand sanitiser?” and not forgetting the most insidious “Here’s my vaccination certificate” (In other words: “I’m not an unclean leper who needs to be forcibly removed from society.”).

Here’s a useful phrase you taught me.

J’ai arrêté ces cours

21 March 2022
Unprompted review
Rated 1 out of 5 stars

A 5 year old could do better…

A 5 year old could write better translations for their Spanish 1 course. Absolutely embarrassing content, get a grip.

10 March 2022
Unprompted review
Memrise logo

Reply from Memrise

Hi, all of our official courses are created and verified by in-house translators. If you believe you have found errors, please let us know by visiting this link: http://memri.se/translation-errors. This will send the report to the Content team directly, who will review it as soon as possible. Please also feel free to reach out to the Support team at http://memri.se/support for any other issues 🙂

Rated 2 out of 5 stars

App great, customer service non-existent

The app itself seems to be great. I like the way IT works.

HOWEVER, their customer support sucks.
I paid for the Valentine's Day deal (buy one, get one to share) on the 11th, four days ago. They were supposed to send a code that I could forward to my partner, so she could upgrade her account. The email never came. It's not in my spam folder, or any other folder.

I sent in a ticket through their online form. I got an auto response to tell me to check my spam/other folders. I did, again. Nothing there. Then I replied back to them, as they instructed me to do in the email. I included my partner's account name and email. Still nothing.

I even attempted to post something on their community forum. But in order to log into it, you have to confirm your email. Nothing came to my email box, in any folder. So now, I'm here, complaining.

I don't really want to cancel my subscription (not even sure that would work), because I like the app itself. There isn't a better option out there for European Portuguese. I see that they have responded here to some people. Maybe they'll actually monitor this forum. I ain't holding my breath. But if they DO RESPOND, DO NOT tell me to check my damned spam folder again.

unhappy customer, Steve Bivans

14 February 2022
Unprompted review
Memrise logo

Reply from Memrise

Hi Steve, really glad to hear you're enjoying using Memrise 🙂

We're sorry that your experience with the Customer Service team hasn't been a smooth one. We are investigating on our side why you didn't receive the initial code to gift to a friend.
Unfortunately, at busier times, responses can take a little longer and we do ask that people refrain from sending multiple messages as this delays responses even further. I can confirm that your friend's free gift has now been activated, but should you need help with anything else simply reply to the latest email you've received 🙂

Many thanks,
Memrise team

Rated 1 out of 5 stars

Too many bugs and on some courses…

Too many bugs and on some courses simply blocks you moving forward because of bugs

30 January 2022
Unprompted review
Memrise logo

Reply from Memrise

Hi there, we're sorry to hear you're experiencing issues with Memrise! Could you kindly get in touch in the app or via http://memri.se/support to provide more details on the bugs and which courses they affect? We'll sort out any issues as soon as possible.

Best wishes,
Memrise team.

Rated 1 out of 5 stars

I cancelled my Memrise subscription on…

I cancelled my Memrise subscription on the 28th August 2021 as per their cancellation guidelines below as I had subscribed via Google play.

''If you subscribed via Google Play, you can also follow these instructions to cancel your subscription.''

Money was taken off my PayPal account by Memrise on the 10th of October 2021. This should not have been taken as my Memrise subscription had been cancelled. My account has been inactive since August. I'm no longer subscribed to Memrise.

We have got in touch with Paypal and they say we need to get the refund from Memrise.

Please issue a full refund.

13 October 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, good for languages but if you go on user-generated courses you can learn pretty much anything
including Languages, Geography, History, Math, etc. not to mention that there are 100+ languages available in the languages section (user-generated) for speakers of So many languages. And the best thing is that it's FREE. But I'm having a minor problem: the geography courses I've got in the pc version are not showing in the mobile one, why?

14 June 2021
Unprompted review
Memrise logo

Reply from Memrise

Hi, thanks for your review. So glad to hear you are enjoying using Memrise!
If you have started a course on the website, it should appear on your app to continue as long as you are signed into the same account.
Can you please try logging out and then in again? This will ensure the app is synced with the servers.
If you need any further help, please don't hesitate to reach out to our Support team via https://memri.se/support 🙂

Rated 1 out of 5 stars

This company will not stop charging my…

This company will not stop charging my card. I have requested to have them stop multiple times. They do not have a phone number and only email automated responses. Buyer beware this is a fraudulent company.

24 May 2021
Unprompted review
Memrise logo

Reply from Memrise

Hi Ryan,

Thanks for taking the time to write a review and provide feedback on your experience with Memrise. We're sorry that cancelling your subscription hasn't been a straightforward process.

In order to provide a fast and efficient experience for users contacting the Support team, we use automations to cover our most frequently asked queries. In response to your enquiry, you will have likely received information on how to cancel and request a refund. When these automations are sent, the case is considered as 'closed' unless the user responds again. If the user does respond, the message comes through to our team to look into. This is all detailed in the automated-response. Therefore, please simply reply to the latest message from Memrise and a Support team member will take a look 🙂

Kind regards,
Memrise team

Rated 5 out of 5 stars

Memrise

Great! Enjoy using the website.

20 May 2021
Unprompted review
Memrise logo

Reply from Memrise

Glad to hear you are enjoying using Memrise! Happy learning!🤩

Rated 3 out of 5 stars

It's annoying

memorise was very helpful at first then realised how strange it was
Disclaimer: this is a sort of weak review just saying

I'm learning Korean and I've gotten really far I'm at the last level which is level 8. until I realised that I was learning hangul this isn't the main issue my main problem is that they didn't tell my
like you guys could've like told me that this was the written form because I started speaking Korean and they were confused saying you're not supposed to speak hangul you're supposed to write hangul they told me that I should speak jujukkda so mesmerise my criticism is tell me the doo-doo you're teaching me and teach me more practical words like your only telling me pre-made sentences, (eg: I think your daughter is in the mafia WHEN WOULD I EVER USE THAT!!!) tell me the words in the sentence like I know how to say "how are you," but you won't tell me what the word "how" is, so can your supplementary exercises be more.... supplementary

11 December 2020
Unprompted review
Memrise logo

Reply from Memrise

Hi, thanks for taking the time to write a review :)

Sorry to hear that you aren't satisfied with Memrise and that our Korean courses were not clear enough. We appreciate you taking the time to send us your comments and will take your feedback into consideration for future updates to the content.

In the meantime, you may wish to search for User Generated courses for further lessons on Korean.

(Please note that User Generated Courses have been removed from the “Search” function within the Memrise Mobile App, however, you can still access them on our website (https://www.memrise.com/). You can also continue learning community-created courses in the Memrise mobile app. Simply start a course on web, and it will be available in the app as well.)

How to search for a course on Web: https://memrise.zendesk.com/hc/en-us/articles/360015973958

Regarding the words and phrases you are being taught, at Memrise, we like to focus more on understanding and being understood, rather than worrying about breaking down the structure and accuracy. We aim to give users exposure to what language sounds like in the real world, so you'll have the confidence to use and recognise it when you're out and about. We hope this adds some clarity.

Happy learning,
Memrise team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look