Paid THB 63,240 / approx. USD 1,800 — no profiles or introductions provided
I entered into a matchmaking service agreement with LA Dating Co., Ltd. / MeetNLunch in Thailand, marketed under the HEDER / MeetNLunch brand, and paid approximately THB 63,240, around USD 1,800, for a structured matchmaking membership.
My concern is not simply that a successful match was not found. I fully understand that matchmaking cannot guarantee a personal outcome. The issue is that, during the membership period, no profiles were presented, no introductions were arranged, and no clear evidence of active matchmaking work was provided.
Throughout the membership, I repeatedly requested updates. In many instances I had to follow up more than once to obtain a response. Despite those follow-ups, no actual matchmaking introductions were delivered.
After I raised the issue formally and requested termination, the company acknowledged that no matches had been presented within the six-month period and offered a 70% refund under its “6-Month No Match Policy.” However, that refund was conditional upon signing a settlement agreement that included a non-disparagement clause. I declined to sign that condition because I did not believe a refund for non-performance should require me to give up the right to describe my experience publicly.
The key timeline is as follows:
4 October 2024 — membership commenced.
Following months — repeated follow-ups were made requesting updates, but no profiles or introductions were presented.
15 May 2025 — the company confirmed that my refund request qualified under the agreement and sent a settlement agreement.
24 May 2025 — I issued a formal letter of demand requesting a full refund due to non-performance.
11 June 2025 — the company replied again, maintaining that only the 70% refund policy applied.
After 11 June 2025 — no further communication was received for approximately nine months.
October 2025 — the membership period expired.
After I posted a public review — the company contacted me again, saying that new profiles had recently joined and might now be suitable.
In my view, this was not simply a case of “no suitable match.” It was a failure to deliver the core service I had paid for. I am posting this review so that others considering this service can make an informed decision.