Medserena Upright MRI Reviews 

972
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and welcoming staff who help make anxious visitors feel completely at ease during their scans. People also deeply appreciate the modern, clean facilities and the open MRI scanners, which provide a much better alternative for those who suffer from severe chronic claustrophobia. Some reviewers were not happy with physical positioning issues and experienced physical discomfort during the actual medical procedure. A few other people also felt that communication from certain support staff members could have been improved, noting that staff seemed stressed or rushed.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting warm receptions, helpful phone guidance, and... See more

Service

People report positive experiences with service, highlighting the supportive and friendly nature of the staff... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a welcoming reception and reassuring... See more

Facilities

Customers consistently note positive experiences with facilities, describing them as top spec, modern, clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super facility and all staff were friendly, professional and very reassuring. Adam took time to explain clearly the whole procedure and everything went really smoothly for me. Would highly reco... See more

Rated 5 out of 5 stars

Thank you to everyone at Medserena (Didsbury) Stanley the radiologist was extremely kind and put me at ease. I found everything so calm and reassuring. I would recommend this service, if like myself... See more

Rated 5 out of 5 stars

It is almost a year ago I had the MRI scan. The service was professional perfection by each person involved from front desk to scan. I was nervous and someone sat in with me which made all the diffe... See more

Rated 5 out of 5 stars

Upright MRI. Having arrived on time I was welcomed by Jane and her reception colleague. Was brought to waiting lounge and offered tea, coffee or water. Within a few minutes I was with the very frien... See more


Company details

  1. MRI Center
  2. Diagnostic Center
  3. Medical Diagnostic Imaging Center

Written by the company

Medserena is a specialist provider of open and upright MRI scans. Our Open MRI scanners are beneficial to all patients who suffer with claustrophobia and have a fear of conventional, tunnel MRI systems. We accept referrals from both healthcare professionals and self-referrals. Payment by private health insurance, self-pay and NHS authorised funding are all accepted. We specialise in providing private MRI scans of the brain, spine, joints and pelvic region. Our Upright MRI system is unique in that it can image the whole spine, including the craniocervical junction (CCJ) in an upright position. In addition, our variPOSE™ technique (varying the pose through flexion, extension and rotation for the scan) allows us to thoroughly assess the effects of gravity and posture on joints and soft tissue. Established in 2011, Medserena currently has 2 UK MRI centres in London and Manchester.


Contact info

4.8

Excellent

TrustScore 5 out of 5

972 reviews

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4.8

All reviews

(972)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent facility and very reassuring staff.

I am severely claustrophobic so I went to Medserena in Londonfor an upright MRI today.
All the staff were wonderful. They reassured me and were very Patient's. Even though it was an upright scan I was still very nervous. I shouldn't have been. It wasn't as noisy as I was expecting plus you can watch a video to take your mind off it.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

A fad and reliable service

A fad and reliable service
staff both helpful and friend,yits the second time I have used your facilities I would both recommend and again use MEDSERENA.

5 February 2026
Rated 5 out of 5 stars

It is almost a year ago I had the MRI…

It is almost a year ago I had the MRI scan. The service was professional perfection by each person involved from front desk to scan. I was nervous and someone sat in with me which made all the difference.
Lovely waiting room. MRI not being in a noisy tunnel is perfection, it is compassionate medicine!
I am hugely grateful. R>A.Mackenzie

1 March 2025
Rated 5 out of 5 stars

Thank you to everyone at Medserena…

Thank you to everyone at Medserena (Didsbury)
Stanley the radiologist was extremely kind and put me at ease. I found everything so calm and reassuring. I would recommend this service, if like myself you cannot tolerate the ordinary MRI scanner. Everything is so bright, that definitely helps if you are claustrophobic. Stanley talked to me throughout the scan. Every single member of staff are very welcoming and put you at your ease. Thank you

4 February 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience from the staffs…

The whole experience from the staffs welcoming friendly nature to the scanner it's self was in my opinion amazing!! I'm an anxious person but on this occasion they helped ease any anxieties.

The only problem I experienced was the stairs , I was in excruciating pain, I am chlostaphobic so obviously not taking the lift .

Overall though it was a pleasant experience.

4 February 2026
Rated 5 out of 5 stars

Friendly Staff and Excellent Care at Medserena

I had a very positive experience at Medserena Upright MRI Scanner. From the receptionist to the scanning department, all the staff were extremely helpful, kind, and humble. The process was well explained, and I felt comfortable and supported throughout my scan. Highly recommend their service.

5 January 2026
Rated 5 out of 5 stars

Excellent speedy and caring service

Great service overall from initially enquiring to accommodating my request to the excellent communication by Jane at Manchester, the care taking by the rest of the staff to the speedy issuing of the report to both my consultant and I. Very highly recommended.

11 January 2026
Rated 5 out of 5 stars

I was so stressed at first but it…

I was so stressed at first but it turned out I had nothing to worry about it was helpful my grandson could be with me the gentleman that did my mri was so lovely and the receptionist was also very lovely to so a very big thank you from Tracey xx

3 January 2026

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