MedOnTheGo Reviews 

1,474
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers frequently mention how much they appreciate the exceptionally fast shipping services and the wonderfully easy website navigation when searching for hard-to-find medical supplies. Consumers are also deeply happy with the quality products that consistently arrive accurately and promptly at their doors without trouble. Some reviewers were not happy with missing items found in their deliveries and expressed frustration regarding the total lack of communication from customer support when trying to resolve these issues. A few people also mentioned experiencing unexpected order cancellations due to website pricing errors, followed by unhelpful responses from the company.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split between very smooth... See more

Product

Customers consistently note positive experiences with product, highlighting that items arrive as described... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally quick... See more

Service

Consumers find service to be positive, highlighting extremely fast shipping times where orders arrive within... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Some consumers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So my husband has been trained to access my port at home, and we can get most of my supplies through the home medical supply company, except for sterile surgical Gloves that will fit him. We've been... See more

Rated 5 out of 5 stars

Needed syringes for my B12 injections, Current store said they could not get them anymore and this has been ongoing for 1 year. I finally searched the internet and found MedOnTheGo, searched for what... See more

Rated 5 out of 5 stars

Found the exact item that I needed. Excellent price. Much cheaper and less hassle than Amazon. Arrived within 48 hrs. I was very surprised and pleased. Excellent experience and would recommend them. T... See more

Rated 5 out of 5 stars

Perfect replacement cups for the hospital pitcher and much sturdier than the one from the hospital. My husband likes having that pitcher keeping his drinking water ice cold. Fits perfectly and shippin... See more


Company details

  1. Health & Medical

Written by the company

* A+ Rating on BBB * Verisign Trusted Vendor * McAfee Secure Site


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(1,474)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I paid a premium to get the product in…

I paid a premium to get the product in 1-2 days and week later it's not here! I called and was told it be here the next day and that was three days ago. You should get 0 stars. I need my money back for something I didn't get.!

3 April 2025
Rated 5 out of 5 stars

Product as described, Super-fast shipping!

Product as described, very fast shipping. Turns out they are local to me (or at least the product shipped from about 30 min away) so quality product and fast shipping is hard to beat. Will order again.

30 March 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you very much for your review! We appreciate your business!

Rated 5 out of 5 stars

Satisfied customer

I received exactly what I ordered in exactly one week. Thank you.

25 March 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you for your review. We appreciate your business! Hope you have a great week!

Rated 5 out of 5 stars

Quick and easy online order

Quick and easy online order, quick shipping as well, being as I had a warehouse close to me.

17 March 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you very much for your review. Customers like you keep us motivated to do our job well. Hope you have a wonderful week!!

Rated 2 out of 5 stars

I am missing part of my order

I am missing part of my order. If it was out of stock, it wasn’t made clear and I did not receive a refund.

22 March 2025
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Reply from MedOnTheGo

We apologize for the inconvenience we caused you. We will be in touch with you within 2 business days to sort out the matter. Thank you very much for your understanding!

Rated 5 out of 5 stars

Excellent profuct/ experience. Fast ship.

Excellent product, fast ship and experience! Thank you.

20 March 2025
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Reply from MedOnTheGo

Thank you for your review! We hope we are able to help you again in the future!! We look forward to being your go-to business for all your medical needs!

Rated 1 out of 5 stars

You cancelled my order a day after…

You cancelled my order a day after ordering my supplies and then when I went to reorder, the price had went up $30. Plus you were going to charge me $9 for shipping even though website says free shipping over $100, which mine was. Not happy!!

19 March 2025
Rated 5 out of 5 stars

Great Customer Service

Sunny is always so helpful and knowledgeable. He goes that extra mile to find just the right product for your needs. Great customer service!

17 March 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you for appreciating the service we provided to you over the phone. Thank you for being such a wonderful customer and letting us know how we are doing!

Rated 5 out of 5 stars

Super efficient

Super efficient. Good quality

10 March 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you for your review. We deeply appreciate your business.

Rated 4 out of 5 stars

Quick service

A 4 star because every job needs something extra but I love them they get me right for my cousin water all the time

6 March 2025
MedOnTheGo logo

Reply from MedOnTheGo

Thank you for your honest review! We appreciate your business.

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