Medlocks Reviews 18

Great customer service. The team at Gants Hill worked above and beyond on my entire house project including custom ordered lights made to measure for all my rooms.
Graham was outstanding with providing guidance and support throughout the order and ensuring all deliveries were made on time and also helped with ensuring all lights were in perfect condition.
I would highly recommend Medlock Lighting for all household lights.
Thank you

Having checked on their website for the product I required, I purchased three lights. Upon receipt, they were a different model to what was shown on their website, which was not what I required. They informed me that the item was a direct replacement for what I had requested, however, there was a specific reason I required the previous generation model.
I returned the items by recorded/signed delivery, and the items were received on the 13th October. It is now the 30th October and despite multiple emails, they still have not refunded me, and appear to be ignoring my emails.
I am now chasing them daily for my refund.

Note: The website for these people appears to be lightplan.co.uk, but correspondence comes from Medlocks.

After three weeks of waiting, 2 emails, 3 telephones, still no light switch. Finally spoke to someone who couldn't explain why my order was delay and not sent.

Not the best experience.

Then offer a refund which we took.

Excellent service. Very helpful people.

I came into the shop in Romford a few times the other week and I have to say that the people in this store are great. The young chap with auburn hair that served me was amazing. He was very helpful, courteous and didn't seem at all bothered by my ineptitude when it comes to this sort of thing which is rare these days with many people forgetting what patience is. Not just helpful but also friendly and lovely to chat to.

Don't bother, I feel they have limited stock and if the item you order is not available they just hope you go away.

I ordered a Ring external siren on the 29th Dec and received notification of my order, I chased this up on the 9th and today (10th) Jan with no response, I got no other notifications after ordering other than the initial "We have received your order" email, the product has now disappeared from their website (you can see it via search, but cannot click the item link).

Have submitted a claim against Medlock, save your time and money and shop elsewhere.

Fantastic customer service. I recently contacted Medlock trying to purchase a lamp globe for some lights we purchased over 2 years ago.
The light fittings are now discontinued but Paul contacted me a couple of days later to advise me that the Henley branch had a complete light fitting which I purchased.
Henley picked the wrong light but Paul visited the Henley branch soon afterwards and collected the correct light on our behalf.
A lot of electrical shops would have just said the lights were discontinued end of story.
Paul and the team went over and above what I expected.
Will certainly return.

I am writing to express my heartfelt gratitude for the exceptional customer service I received during my recent interaction with Medlock @Rayleigh Essex. From start to finish, Paul team demonstrated professionalism, dedication, and a genuine commitment to excellence.

Here are a few highlights that truly stood out:
1. **Prompt Response**: When I initially contacted Medlock, and I was impressed by how quickly Paul addressed my query. The timely response set the tone for a positive experience.
2. **Expertise**: Paul exhibited a high level of expertise. He not only resolved my electrical issue efficiently but also took the time to explain the process and answer my questions.
3. **Friendly and Courteous**: Every interaction, whether over the phone or in person, was met with kindness and respect. It's refreshing to deal with a professional who genuinely care about their customers.
4. **Attention to Detail**: Paul paid attention to the smallest details, ensuring that the job was done right. I appreciate the thoroughness and commitment to quality.
5. **Transparent Communication**: Throughout the entire process, I felt informed and included. Your transparent communication made me confident in my decision to choose to review Medlock @Rayleigh Essex.

In a world where exceptional service is often rare, Medlock @Rayleigh truly stands out. Please convey my appreciation to everyone involved. I will not hesitate to recommend your services to friends and family.

Thank you once again for going above and beyond. Keep up the outstanding work!

Regards
Stephen Buttifant.

After some backwards and forwards we did finally receive what was ordered and paid for. A little slow on customer service.

I recently purchased a storage heater from Onlie Medlock's website. I returned the heater within 10 days, unused and in a damaged box. However, Medlock denied my refund request after 5 days. I am very disappointed with Medlock's customer service.I would say- DO NOT buy any products from Medlock.

I went into the Waltham cross branch and found the young lady behind the trade counter to be very helpful. Her knowledge of the stock was very good
I believe her name was Molly.

Outstanding service from the Leicester branch, friendly helpful staff , always able to help . Thank you to the Medlock team

Very poor company. Ordered online . Missing two items! Tried emailing. ringing and also Facebook with no joy what so ever so. £30 out of pocket by the time I buy items which they never sent !

Good service and staff were helpful with recommending lighting for my loft conversion. Will be back for the next Project!

Placed an order for 25mm Flexi tails which contain 19 cores, these are more expensive than the standard tails. Medlock's sent out the standard tails with no communication with myself and at a cost difference of nearly £19. I have emailed their sales team as I expected the price difference to be refunded, I have had no reply. I strongly recommend you think about using this wholesalers.

Recently brought some replacement GU10 bulbs online for click & collect and I cannot fault the service. They really know what they are talking about! Will definitely come back in the future.

Bought for two heaters for my Scout group had to pay by cheque. After a number of emails to check if it had cleared the response was they hadn't received it only to discover it had been cashed for some time I had to then chase the item to be dispatched. I then found they had sent it to the wrong address dispute emailing it and having it taken again over the phone and The remotes listed on website was missing and I had incorrect invoice provided.This is the only time I have posted a neg review but the time spent trying to sort out repeated mistakes frustrated me so much I feel the need to as I am still waiting for this to be resolved.Summary if you can buy elsewhere I would go there to save your sanity.

I bought some lighting from Medlocks in Henley-on-Thames and subsequently found they had charged me 50% more than identical items I could get from the Internet. I do not mind paying a small premium for a retail store with good customer service but this is ridiculous. On returning the items less than 24 hours later I was told I would have to pay a restocking charge of 20-30%! To the sales assistants credit he did eventually waive the fee and refund the goods. But this type of service is unacceptable for a store already charging outrageous prices. In today's tough retail environment customer service and good value are paramount. I will not be going back... a pity as this was my first visit and an opportunity to secure a customer