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Medigold Health Reviews 

750
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff are exceptionally kind, highly professional, and truly listen carefully during their personal consultations. Many consumers also deeply appreciate the smooth, well-organized service that helps put people completely at ease from the very beginning to the final steps. However, some people mentioned experiencing frustrating delays regarding communication or encountering factual inaccuracies within their final paperwork. A few individuals also felt that response times could definitely be improved when trying to reach out for additional follow-up assistance or timely status updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that healthcare professionals and consultants are... See more

Customer service

People report positive experiences with customer service, noting that representatives are very helpful,... See more

Service

Consumers find service to be positive, highlighting professional and timely medical assessments that make... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and professional appointments... See more

Response time

Customers consistently note ambiguous experiences with response time. While some reviewers report frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Medigold Health Primary Care I had an excellent experience with Medigold Health for my primary care medical. The process was smooth, professional, and well-organised. Lucy Carey, the Partner Relatio... See more

Company replied

Rated 5 out of 5 stars

I had the assessment call with one of the consultant. He was very professional , listen to my issue and provided some very key recommendation which seems to be helping me during this difficult time. I... See more

Company replied

Rated 5 out of 5 stars

Very useful occupational health consultation. When talking through the issues what I said was listened to and acknowledged the practicalities as well as the emotional impacts. Discussed and agreed key... See more

Company replied

Rated 5 out of 5 stars

A professional timely medical assessment via telephone. All explained from the outset. Clear questions and all relevant. The most important part was that I was actively listened to. The... See more

Company replied


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service

Written by the company

Medigold have been helping businesses to keep their people in work, safe and well for over 25 years and we’re one of the UK’s most trusted Workplace Health providers. We focus on mitigating risk and enhancing employee wellbeing to help organisations create a safer, healthier workplace whilst empowering their employees to thrive so that they consistently deliver their best. We help over 3,500 customers look after 4.5 million employees by delivering services including absence management, employee screening, private GP, workplace adjustments, drug and alcohol testing, and mental health and neurodiversity training. But we are more than just a workplace health provider; we are pioneers in our field. Our unwavering commitment to tech innovation and nurturing future talent in OH sets us apart. By offering advanced training, peer support, and professional development, we aim to set the standard for clinical excellence and be the employer of choice in the OH industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

750 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(750)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The consultant that I spoke to was very…

The consultant that I spoke to was very helpful and understanding. She explained that she was there to help me and guide me to getting myself back on the road to recovery. I'm not exactly sure of the precise dates. I know it's was the end of Feb/ March 2026. Thanks.

26 February 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Great service due to health issues…

Great service due to health issues affecting my daily work routine, quick report to manager..overall positive experience

24 April 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

OH Meeting

The lady I dealt with was very professional, helpful abs understanding. Exactly what you need when you are struggling with life!

13 April 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The person in charge of my case was…

The person in charge of my case was knowledgeable, compassionate and very helpful.

7 May 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Very Understanding

I was very anxious before the call but Miss Emma Lane was very understanding and easy to talk to. It made the experience so much better for me and it was very reassuring.

29 April 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 4 out of 5 stars

I felt at ease and Sam was lovely

I felt at ease and Sam was lovely,
And so supportive

23 April 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Frank was brilliant

Frank was brilliant

2 June 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Excellent service

Excellent service. Doctor was professional and uupdated a couple of minor changes. I was kept in the loop regarding all matters.

I am very happy with the service provided.

24 April 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

He was clear concise and focussed on me…

He was clear concise and focussed on me his advice was clear and in a manner I could understand

21 March 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 4 out of 5 stars

Great service

13 March 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 3 out of 5 stars
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

she was very listener and calm very…

she was very listener and calm very helpful for me to talk to her as i was so low.

16 April 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Very professional experience

Very professional experience. I felt very comfortable discussing my health issues and professional was allowing me time and space to explain my issues. I felt at ease with her approach and left the appointment feeling very happy

2 February 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Listened to the concerns i had about my…

Listened to the concerns i had about my medical issues and was knowledgeable. made me feel at ease throughout.

2 March 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Very good

Information and guidance

21 May 2026
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Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Everything was explained and was clear.

Everything was explained and was clear.

1 June 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Service was efficient and professional…

Service was efficient and professional and staff where friendly and helpful. I did not wait for the doctor. Overall Experience I Would recommend Medigold Health.

2 March 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The clinician was very supportive

The clinician was very supportive, kind and caring. I felt comfortable speaking to her regarding my issues and concerns.

26 March 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

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