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Medigold Health Reviews 

750
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff are exceptionally kind, highly professional, and truly listen carefully during their personal consultations. Many consumers also deeply appreciate the smooth, well-organized service that helps put people completely at ease from the very beginning to the final steps. However, some people mentioned experiencing frustrating delays regarding communication or encountering factual inaccuracies within their final paperwork. A few individuals also felt that response times could definitely be improved when trying to reach out for additional follow-up assistance or timely status updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that healthcare professionals and consultants are... See more

Customer service

People report positive experiences with customer service, noting that representatives are very helpful,... See more

Service

Consumers find service to be positive, highlighting professional and timely medical assessments that make... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and professional appointments... See more

Response time

Customers consistently note ambiguous experiences with response time. While some reviewers report frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Medigold Health Primary Care I had an excellent experience with Medigold Health for my primary care medical. The process was smooth, professional, and well-organised. Lucy Carey, the Partner Relatio... See more

Company replied

Rated 5 out of 5 stars

I had the assessment call with one of the consultant. He was very professional , listen to my issue and provided some very key recommendation which seems to be helping me during this difficult time. I... See more

Company replied

Rated 5 out of 5 stars

Very useful occupational health consultation. When talking through the issues what I said was listened to and acknowledged the practicalities as well as the emotional impacts. Discussed and agreed key... See more

Company replied

Rated 5 out of 5 stars

A professional timely medical assessment via telephone. All explained from the outset. Clear questions and all relevant. The most important part was that I was actively listened to. The... See more

Company replied


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service

Written by the company

Medigold have been helping businesses to keep their people in work, safe and well for over 25 years and we’re one of the UK’s most trusted Workplace Health providers. We focus on mitigating risk and enhancing employee wellbeing to help organisations create a safer, healthier workplace whilst empowering their employees to thrive so that they consistently deliver their best. We help over 3,500 customers look after 4.5 million employees by delivering services including absence management, employee screening, private GP, workplace adjustments, drug and alcohol testing, and mental health and neurodiversity training. But we are more than just a workplace health provider; we are pioneers in our field. Our unwavering commitment to tech innovation and nurturing future talent in OH sets us apart. By offering advanced training, peer support, and professional development, we aim to set the standard for clinical excellence and be the employer of choice in the OH industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

750 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(750)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Helpful

The lady who i spoke with was very nice, put me at ease, explained the process, it was very easy and did not take too long at all

23 April 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

From the staff on the desk to the…

From the staff on the desk to the actual dentist they were really lovely, made you feel relaxed and welcome, top class service

12 May 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Dominic is very helpful and gives good advice

Dominic is very helpful

20 May 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly

17 February 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

I had the assessment call with one of…

I had the assessment call with one of the consultant. He was very professional , listen to my issue and provided some very key recommendation which seems to be helping me during this difficult time. I am glad that i was referred to Medigold Health on time.

26 January 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Positive experience

The assessor was really calm, supportive and made some helpful suggestions.

22 January 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The call was punctual

The call was punctual, the clinician was polite and good, listened and gave me chance to put my point across.

16 April 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The occupational health physician review

The occupational health physician made it very relaxing and easy to open up about my illness. All the questions asked was relevant to my health issues.

23 March 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The company delivers a good service

The company contacted me at the time they stated. The lady was friendly and professional she listened as I was explaining my situation. My report was sent to me the same day, which I was shock on how quick I received it. The company delivers a good service.

22 April 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

With DrToby Donati

I rated 5 Stsrs With Dr. Toby Donati, I felt heard and supported

28 January 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 4 out of 5 stars
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Great service

8 April 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

The lady I spoke to made my position…

The lady I spoke to made my position very clear and what to expect

5 February 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Easy to accessible and staff friendly…

Easy to accessible and staff friendly and helpful.

17 April 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

Helpful friendly staff

Helpful friendly staff. Listen to what's being said and acting on that information.

1 May 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 4 out of 5 stars

The person I spoke to was caring and…

The person I spoke to was caring and supportive.

16 April 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

Rated 5 out of 5 stars

It’s fantastic experience

It’s fantastic experience

13 April 2026
Medigold Health logo

Reply from Medigold Health

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a positive experience with our service. Your comments mean a lot to us.

Kind regards,
Medigold Health

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