Despite the results & Dr's comments being thorough and useful, the turnaround time was fairly long. I know it says up to 7 working days for delivery but I thought it might be sooner given I live close... See more
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Received test kit in two days. Had to wait three weeks for my hospital to draw my blood sample. Test result received one week after posting the sample. Would like to have known more about the finger-p... See more
Company replied
Excellent and prompt service. The missing fifth star was due to the fact that despite cancelling an order ( made in error) straight after it went through, I still received the kit by post and had its... See more
On the whole the experience was great. The form filling at the beginning wasn't always easy, particularly as the enter button was still there after I'd pressed it so I wasn't sure whether the info was... See more
Company replied
Company details
About Medichecks
Written by the company
At Medichecks, we’ve been helping people understand what’s really going on inside their bodies for over 25 years.
Founded in 2001 as the UK’s first private blood testing service, we were built on a simple belief: health should be effortless. From the beginning, our focus has been on giving people clearer answers about their health, without confusion, barriers or unnecessary waiting.
Today, we provide trusted at-home blood tests and health checks across the UK, making it easy to check, track, and understand your health from home. Our tests are analysed by accredited laboratories and reviewed by experienced doctors, with results explained clearly. Not just numbers, but insights that actually make sense.
Whether you’re looking for reassurance, faster answers, or a better way to stay on top of your wellbeing, we’re here to help. Our wide range of tests covers everyday health, nutrition, hormones, fitness, and long-term health tracking, supporting people at every stage of life.
As pioneers in preventative healthcare, curiosity and innovation have always been at the heart of Medichecks. We focus on helping people spot potential issues earlier, feel more confident about their health, and take action when it matters most.
We’re proud of our long history and of the positive feedback we receive from customers who value clear results, reliable service and supportive, expert guidance. Helping people feel informed, reassured and in control of their health is what Medichecks is all about.
Contact info
10% off your first health check
4.3
Excellent
1K reviews
Replied to 61% of negative reviews
Typically replies within 1 week
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No useful customer service, appalling interface. Still no results.
Appalling customer interface. When trying to order a very expensive check I gave up the first time as it just didn’t work. I returned the next day and persevered but at checkout out found that not all of the services I’d requested had been added, for instance a nurse visit to collect the sample, and the inclusion of a bowel cancer check.
When the kit arrived I took it to my doctor’s surgery, duly posted it, and next day an email saying the sample had arrived, please log in to my account to answer some questions. After doing so the instructions given didn’t match what appeared on screen. Tried twice, no go, so contacted what is laughingly called customer service. After wasting time with a bot asking irrelevant questions, another name Millie, who when asked if she was human answered yes, an answer which I doubt was true. Millie sent me a link to yet another address, after I opened it took me back to where the whole mess started, and another wasted, frustrating half an hour. No email response has so far been received.
My results will arrive in due course, and I have to say I have absolutely no faith in their veracity or usefulness, and am bracing myself for a wasted £250 plus.
This is added some time later, and I’ve now edited my rating to 1 star. I finally received a notification that my results were ready to view, and at the bottom of the email a message “VIEW RESULTS” I duly clicked on this and the page it took me to offered a test I took in 2022. After much checking and fiddling with no access, with a sinking heart I tried “customer service” which as before provided a circular and pointless exchange with bots, the final ones claiming to be human, but with the giveaway “ is there anything else I can help you with today?”
This company is a disgrace. I do hope someone out there reads this and so avoids wasting their money.
If only Trading Standards would read this. One thing is fairly certain - no one from Medichecks will.
17 April 2026
Unprompted review
Super simple and easy to do
Super simple and easy to do. Got blood test results quickly and now taking vitamin D supplements!
13 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Very simple and easy to use
13 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Excellent service
13 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
The service was very straightforward
The service was very straightforward, and the results were easy to access and clearly explained. I would definitely use Medichecks again in the future.
12 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Seamless and professional service
I had a great experience with Medichecks. The process was straightforward from start to finish—ordering was easy, the instructions were clear, and the turnaround for results was impressively fast. It’s a very efficient way to stay on top of your health. Highly recommend!
15 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
The test was simple with easy…
The test was simple with easy instructions and the results were quick with detail explanations.
15 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Fast professional service
Having a phlebotomist take sample at home-very professional, fast and no problems.
Fast blood test turnaround-under 24 hours from lab receiving the test.
Results very detailed and informative with language appropriate for the layman to understand.
13 April 2026
Unprompted review
Reply from Medichecks
Hello,
Thank you for your 4* review and for taking the time to provide your feedback. It’s helpful to hear where we can continue to improve.
Kind regards,
The Medichecks Customer Care Team
Kidney test.
The kit for my test arrived promptly with clear and easy to follow instructions. The results came through in the time frame stated. Very professional.
15 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Fast service
15 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Arrived promptly
Arrived promptly, easy to used explained well, results arrived very quickly m, will recommend and use again
14 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Prompt and professional
15 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Good quick service 👍🏽
15 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Great quick service
Sent away for a liver function test.Did the test Monday morning and posted that morning also. Received my results on Tuesday afternoon.Very quick and great breakdown of the results.
14 April 2026
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
Reply from Medichecks
Hello,
Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.
Best wishes,
The Medichecks Customer Care Team
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