Phone call answered straight away. Response to my query - about need for new clasp - very straight forward: They would pass my information to the repairs department. I received an email within... See more
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See what reviewers are saying
My daughter was recommended to get a MedicAlert ID by the A&E consultant when she was diagnosed with Addison's Disease. I spoke to a lovely registered at nurse MedicAlert who spent time with me to he... See more
Company replied
1 star is one too many! I ordered and personalised an alert bracelet but instead of the bracelet arriving ten working days later I realised that the 36 pounds I had been scammed out of had paid for a... See more
Company replied
Bought for my 3year old who has anaphylactic allergies, mostly for peace of mind if she gets lost etc. We bought the bracelet that can't be removed but the rings holding the plate kept breaking. I em... See more
Company replied
Company details
Written by the company
MedicAlert is the original and only charity provider of medical ID services in the UK. We support people with medical conditions and allergies, keeping them safe in emergency situations, by providing the full medical ID service and custom-made medical ID jewellery.
Contact info
Suite 1, Liscombe South, Liscombe Park, LU7 0JL, Soulbury, United Kingdom
- 01908 951045
- info@medicalert.org.uk
- www.medicalert.org.uk
3.7
Average
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Useless Medical Records.
I use this if I was involved in an accident and was not able to convey my medical history.
I have a very complex medical history, when I try to put it on it goes into so many different boxes, that the record is completely disjointed.
I can’t put on my full medication details. It does not allow me to register dose, frequency or time taken.
The bracelets are fine, although mine was painted the paint has worn away, but it has lasted years.
10 June 2026
Unprompted review
Amazing compassionate service
So far so great - inquired about a bracelet for my niece who has CHD and ASD, instead of upselling me (a clueless aunt) Lily referred me to the Early Start scheme which covers the costs for children to get their first bracelet and annual subscription at no cost until 10 years of age. This genuine inclination to help was so lovely to see, and I’m super grateful for the wonderful service received so far. Also really glad something like this exists, it helps ease my anxiety knowing that my niece has her most important information available on her person as she’s so young and can’t advocate for herself, especially in school! Thank you for the whole team of amazing people working here - found it through their Instagram!
3 September 2025
Unprompted review
Reply from MedicAlertUK
Hi Lorraine
Thank you for taking the time to leave us such lovely feedback.
We are so pleased that we were able to support your niece with our Early Start Programme, and we hope she loves her brand new bracelet. Our team here at MedicAlert are always happy to help with any queries and we strive to provide excellent customer service.
Kind Regards
The MedicAlert Team
Easy repair under warranty
Bought for my 3year old who has anaphylactic allergies, mostly for peace of mind if she gets lost etc.
We bought the bracelet that can't be removed but the rings holding the plate kept breaking. I emailed in and they immediately replied and offered options to repair. I sent it back, it was repaired extremely well. Was gone a few weeks but no big deal, has been absolutely fine since
1 June 2025
Unprompted review
Reply from MedicAlertUK
Thank you for your lovely review.
While I am sorry to hear that your first purchase had a fault, I'm extremely happy to hear we resolved this quickly and to your satisfaction. Our membership advisors and in-house jewellers are always on hand to swiftly help with any questions or issues. We hope that our jewellery continues to provide your family with confidence and reassurance.
Kind Regards
The MedicAlert Team
Great from start to finish
The website is clear and easy to navigate, simple to add all medical details and a great range of products.
Support was pretty quick when required and helpful when they responded.
Delivery time was as promised.
23 September 2024
Unprompted review
Reply from MedicAlertUK
Hi Lizzie,
Thank you for taking the time to leave us such lovely feedback.
I am pleased you found our website very accessible and easy to use. Our team here at MedicAlert are always happy to help with any queries and we strive to provide excellent customer service.
Kind Regards
The MedicAlert Team
Highly recommend
Lovely jewellery and great communication and support along the way
26 October 2024
Unprompted review
Reply from MedicAlertUK
Hi Nicola,
Thank you for your lovely feedback, it is great to hear that you are happy with the jewellery and our service.
Kind Regards
The MedicAlert Team
I am glad I joined MedicAlert
I am glad I joined MedicAlert. It gives me peace of mind when I go anywhere on my own. It came in handy when I had a very bad fall in a hotel in Croatia and had to go to their A & E. I just handed over my small card with all my details on.
6 October 2024
Unprompted review
Reply from MedicAlertUK
Thank you for taking the time to share your feedback!
So sorry to hear that you had a bad fall and we wish you a speedy recovery.
We're glad that having your details easily accessible via your member wallet card, made things even smoother.
Kind Regards
The MedicAlert Team
Great Experience
I've been with Medic Alert for at least 30 years. Luckily never had the misfortune for it to be used. It's worth the membership fee, for the peace of mind it gives me. Its also very easy to renew.
25 October 2024
Unprompted review
Reply from MedicAlertUK
Thank you for your 5-star review! I am really pleased that you are happy with the service and thank you for your continued support for 30 years! It's great to know that being a member gives you peace of mind and a sense of security.
We truly appreciate your support!
The MedicAlert Team
Great service
Great service. Really helpfull & friendly whilst professional. Proactively contacting me when info found to be missing. They do care! Fantastic.
25 October 2024
Unprompted review
Reply from MedicAlertUK
Thank you for your 5-star review! I am pleased that you are happy with the service provided. We would always contact our members if any further details are required as all information needed should be available in an emergency.
We truly appreciate your support!
The MedicAlert Team
Quick service
Easy to use site. Orders are always dealt with quickly.
25 October 2024
Unprompted review
Reply from MedicAlertUK
Thank you so much for your kind review! I am really pleased that you found our website easy to use and that your order was placed quickly and efficiently.
Your support is greatly appreciated!
The MedicAlert Team.
I was diagnosed with a rare condition…
I was diagnosed with a rare condition which means I have to take nebulizer adrenaline, I was recommended to get a MedicAlert product so that if I took any reaction someone would be able to get all the information required to assist me.
When ordering my bracelet the process was straight forward and the lady that contacted me on what should go on my bracelet was brilliant. I was so reassured by the whole process. The service as a whole is fantastic and it always gives me the peace of mind that if anything was to happen MedicAlert has all my information at the end of a phone call. I have now had my MedicAlert bracelet for a few years and could be without it now.
24 October 2024
Unprompted review
Reply from MedicAlertUK
Thank you for leaving a fantastic 5-star review. We are delighted that you are pleased with our service and received the help you needed when deciding what wording to use on your jewellery.
Your support is greatly appreciated
Kind regards,
The MedicAlert Team
Extremely helpful extremely friendly…
Extremely helpful extremely friendly and made everything simple and makes you feel safe and in the knowledge that there for you 24/7 to make sure people know what your problems are I would recommend it to anybody
13 March 2024
Unprompted review
Reply from MedicAlertUK
Hi Christopher,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our service helpful and friendly. It’s our mission to provide reassurance and make things as simple as possible for our members, so it’s great to know you feel safe and supported 24/7.
If you need any assistance, please don't hesitate to get in touch!
Kind regards,
The MedicAlert Team
no problems accessing the site
no problems accessing the site & updating details
20 September 2024
Unprompted review
Reply from MedicAlertUK
Dear Miss Pam,
Thank you for your 5-star review! We’re glad to hear that you had no issues accessing the site and updating your details. Ensuring our website is easy to use is a top priority for us, and we're happy that your experience was smooth.
If you ever need any further assistance, we’re always here to help.
Kind regards,
The MedicAlert Team
Very prompt response
Phone call answered straight away.
Response to my query - about need for new clasp - very straight forward: They would pass my information to the repairs department.
I received an email within an hour telling me which postal service they recommended and where to send my bracelet with the cost of the repair.
They had all my details to hand simply by providing them with my membership number on my Midicalert tag.
20 September 2024
Unprompted review
Reply from MedicAlertUK
Hi Michelle,
Thank you for taking the time to share your feedback! We’re delighted to hear that you had such a positive experience with our service. It's great to know that our team responded promptly to your query and that the process for your bracelet repair was clear and straightforward.
We always aim to provide seamless support, and we're glad that having your details easily accessible via your member ID that is engraved on your MedicAlert Tag, made things even smoother. If you need any further assistance, don’t hesitate to get in touch.
Kind regards,
The MedicAlert Team
Need help
I needed help as I was diagnosed with a severe condition. I have been afraid to go out alone incase something happened . Having the medical alert bracelet has stopped my self and my family worrying . It’s know all over the world . I looked on other sites but this was the best really please with the service and the bracelet which my grandson chose thank you
2 September 2024
Unprompted review
Reply from MedicAlertUK
Hi Dawn,
Thank you so much for sharing your experience with us. We're truly sorry to hear about your diagnosis, but we're glad that your MedicAlert bracelet has provided both you and your family with some peace of mind. It’s wonderful to know that it's helping you feel more confident when going out.
We're also touched that your grandson played a part in choosing the bracelet – what a lovely personal touch!
Kind regards,
The MedicAlert Team
A great and reassuring project
I wished to check that all my details were correct for my membership renewal was due. The website is easy to navigate and I found the experience easily completed.
The whole concept of Medic Alert is an excellent one and I have found others who feel the same security your products bring.
20 September 2024
Unprompted review
Reply from MedicAlertUK
Hi Stewart,
Thank you so much for your kind review! We're delighted to hear that you found our website easy to navigate and your experience seamless. Ensuring that our members feel confident and secure in managing their details is one of our top priorities, and we're thrilled to know that MedicAlert brings you and others that sense of security.
If you ever have any questions or need assistance in the future, don't hesitate to get in contact. We're always here to help!
Kind regards,
The MedicAlert Team
Renewed my subscription and made a…
Renewed my subscription and made a purchase but was charged 25€ customs fees which I had to pay before receiving my MedicAlert wallet, as I live in the Republic of Ireland I was not made aware of this happening on my order.
Since reviewing this, Medialert have contacted me by phone and answered my query to my satisfaction thank you for your quick response
20 September 2024
Unprompted review
Reply from MedicAlertUK
Hi Anne,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused by the customs fees on your order. We understand how unexpected charges can be frustrating. I have looked into this further, and I can see that we were able to resolve this issue to your satisfaction.
Your experience is important to us, and we're always striving to improve. If you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
The MedicAlert Team
MedicAlert goodwill scheme
Without the MedicAlert goodwill scheme, I would be really struggling to keep up my membership. It really can be a lifesaver and something I wouldn’t like to be without with all my problems. Thank you.
2 September 2024
Unprompted review
Reply from MedicAlertUK
Thank you for your 5-star review! I am so glad to hear that you have renewed your membership through our Goodwill Project Scheme. We are happy to continue keeping you safe.
Kind regards,
The MedicAlert Team.
The only go-to service for me to give…
The only go-to service for me to give complete peace of mind for my safety.
Excellent products in their online shop to highlight you have serious health conditions
20 September 2024
Unprompted review
Reply from MedicAlertUK
Hi Rachel,
Thank you so much for your kind review! We’re delighted to hear that MedicAlert gives you the peace of mind you deserve. It’s wonderful to know that our medical ID products effectively highlight serious health conditions.
Kind regards,
The MedicAlert Team
I called to renew my membership and…
I called to renew my membership and order a new emblem. The call handler was most informative about how many conditions would fit onto the disc and how large the strap would be. Great to hear that despite a lapse in payment my membership continued. Many thanks. Charlotte Glancey.
19 September 2024
Unprompted review
Reply from MedicAlertUK
Hi Charlotte,
Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience renewing your membership and ordering a new MedicAlert ID. It’s wonderful to know our team was able to provide the information you needed.
We truly appreciate your support!
Kind regards,
The MedicAlert Team
Keeping my mini coeliac safe
We have had a medic alert bracelet for my mini coeliac since her diagnosis at 18 months.
School is the start of something new for both myself and my daughter, this September
We have recently received the new Vegan friendly non leather strap bracelet, in purple, which she loves!!
They say school is like home away from home, so I need to make sure that my little girl is safe!
Whilst at school she will wear her @medicalertuk bracelet, it gives us confidence that others will know that she has a medical Condition. She knows it's her 'Coeliac' bracelet
The bracelet is key in alerting others to her vital medical information, including her medical condition, allergies, medications, her medical history and emergency contacts, to support initial care decisions.
29 June 2024
Unprompted review
Reply from MedicAlertUK
Hi Kerry,
Thank you for writing such a glowing 5-star review. We are honoured to help protect your daughter as well as provide you with some peace of mind. We wish you all the best for September, when she begins school!
Kind regards,
The MedicAlert Team
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