MediaMarkt Reviews 

Price tags are a scarce option in the shop, and the few ones do not match the computer content, which is finally override by salesman mood of the day

Good company with good service

Do not buy hard drives there, they arrived in a box with insufficient padding, meaning they move around during all the delivery phase, increasing the risk if arrives damaged.

Good selection of item, but bad service..
Staff standing next to you without offering to help.

Waiting 16 minutes in line with 3 people behind the counter, still number 33...

Items still in boxes, and not possible to look at.
Very little information about the products, meaning you need more staff, or start being more informative....

And shops complain about people buying at Amazon...
And when we decide to support the store, we are gettting, I would say bad service, but I guess, we can't complain about something that is not there...

You employees people with no knowledge, that doesn't care at all, just to take money..
If you staff is not trained salepersons, there is no need to go to you shop, we can shop online..

The advertisement in Amazon is more informative, they ship to next day, you can not even ship in 4 days, inside Spain??

Ordered stuff online to pick up in the shop, your staff, looked like they could decide if they would get up from the chair, even we were the only once there, 6 people behind the cashier area, and it takes 5 minutes before someone cares..
And you didn't even have the product before next week, even the website stated, pick up in 2 hours..
I could have got it quicker from Amazon, and cheaper, I just decided to spend the extra 75 euro to get it today....
Only to be told that the PC was not in the shop before monday, even we had an email saying it was ready to pick up.. WTF..

You need to employ SALES people, that have actually knowledge aboute the products, that can read the customers, and ask the right questions, so they can sell up..
What you have now does now work, no upsale, no knowledge...
And still so full of themself, it discusting...

We would have bought a Samsung S26 ultra 1Tb, and a Samsung watch ultra, as an impulse... The guy from Samsung was really helpful, quickly found out what there was availible in the shop, but couldn't sell us the stuff, after 10 min more waiting (now nearly 20 min, and the display still showed nr. 33, so we left...

I had a very disappointing experience at MediaMarkt La Zenia.

I ordered a Samsung washing machine and was told I could collect it on the 17th after 7:00 PM. On the morning of the 17th, I received a phone call saying the collection had been postponed until the 18th. That was inconvenient, but I accepted it.

When I arrived at the store, I was told the washing machine was damaged. First it was only a dent, then I was told the display was also damaged. Since my exact model was no longer available, I asked if I could buy the display model instead.

The salesperson, Gaston, and later the manager kept giving me different explanations. I suggested taking the missing cover from the damaged machine and putting it on the display model. First I was told this was impossible because the damaged machine would be destroyed. A few minutes later I was told it was impossible because the damaged machine was no longer there. The explanations kept changing, and it felt like nobody wanted to find a real solution.

I even offered to buy the display model without any discount, but they still refused because of the missing cover. The only option they gave me was to order another model that would arrive on Wednesday. That was useless to me because I was flying back to the Netherlands on Tuesday morning.

A refund does not solve the problem when you specifically bought a product because you needed it before leaving the country. I expected much better customer service and much more effort to solve the situation.

Very disappointing experience. I will not be shopping at this store again.

Perfecto, rapido y qualitat

Idiot firm! Sending packets to random places for pick up but don’t send me info about where!

An electronics store offering quality technological products and staffed by friendly, experienced personnel.

It’s the worst electronic goods chain in the Spain, especially in Andalusia. They don’t support the level of service at all. Just have a look at reviews of their shops in Malaga, for example, and you will see that management shouldn’t be fired, they should be thrown away at the street right now!
I was going to buy IPhone in Vélez-Malaga and just went with nothing. They don’t attend clients. They just trying to avoid any contact and you are basically need to chase employees. It’s like nightmare, because the managers are trying to explain why it doesn’t work instead of leave everything and start selling. They support that terrible level of attention…

Price is low; quality is high

It took 8 days to deliver my product where it was supposed be delivered on next day and the customer care experience was awful..no one was able to give any updates and this is second time experiencing this problem

Atencion al cliente incidencias online no solucionan nada ni siquiera contestan. Y atencion washap si pusieran un bot seria la misma atención.

Friendly efficient service, good prices.

Ordered an american fridge freezer which could not be delivered due to a discrepancy in the item dimensions listed on the website. On the website, the item is listed as 70cm deep without, which would be fine to fit through my door, but the delivery guys said that the item is 75cm deep without packaging. So they could not deliver the item. Of course I want to immediately order another fridge freezer, but without the packaging dimensions, it is not possible to know whether another smaller version will fit through my door. I called customer service just now, and I was very polite and explaining the situation, and the customer service agent ended the conversation with "we cannot help you with this" and proceeded to hang up on me. I was not being difficult, I asked if perhaps there was someone who was familiar with this type of problem and the response was for him to hang up. I have ordered other items from MediaMarkt before, and never had any issues, but now I cannot order another large item because I cannot be sure of the dimensions, and if there is a problem with an item, this is the service that I will get.

Went to buy home appliances. Refrigerator, washer and dishwasher. 2k + ticket.
Paid for transport. Was told to be in my place on Saturday from 9-15h as they could not put a more narrow window for delivery.

Waited for the delivery until 14h at home on a Saturday with 35 degrees outside - nobody showed up. Called customer service, was told that yeah, I should not expect delivery on that date but they didn't know what happened as their system is not connected to the store 🫣.

Wrote an email to the store. They told me that there was a problem with one of the products and they couldn't deliver. All understandable, BUT WHY TF NOBODY CALLED ME?

Still nobody has called me to arrange new delivery or to say sorry.

I am away next week so asked to narrow the window for the new delivery for 9-13h (which is when the portero is there ) which they refused ... all by email.

Simply bad customer service. I am out of 2k and still have no appliances at my place.

Things take time.
Spent more than an hour over two days to buy a simple product.
If you don’t have patience and bring your own chair and passport, do something else.

Vwry bad customer service, i placed my order in June 14 and it says delivery will be on 17th of june yet on that day they told me that there will be a delay for some reason and i tracked through seur and they sent me another notification that it was out for delivery in 18th of june and no changes after that. Went to the pick up point if it was delivered but they told me they don't have my parcel. I sent an email to mediarkt attenctiondeclientes yet i received no response!!! You have to refund my money!!!