Mediamarkt BE  Reviews 

20,435
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Have never brought anything from mediamark and regret it when it comes to explanation, returning of goods when there is a problem, they will help you found solutions especially when you have insuranc... See more

Rated 5 out of 5 stars

Jett assisted me very well when I was buying an electric step at Hasselt Mediamarkt. He also helped me in the insurance and making an account on the app.

Rated 1 out of 5 stars

The only good thing - did not need to wait long, call was immediately connected to the customer service. I did not receive my order from 26 JUNE, neither received the money. Online form doesn't work... See more

Company replied

Rated 5 out of 5 stars

Original products, always have a guarantee on all of it , but u can also buy an extra one , which I find useful. You can choose between types of the guarantee. Haven’t had a bad experience with Media... See more

Company details

  1. TV store

Written by the company

Grootste Europese keten gespecialiseerd in elektro, cd en dvd met meer dan 400 winkels


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(20,435)

7,189 reviews in the last 12 months

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Rated 1 out of 5 stars

I am very disappointed with my…

I am very disappointed with my experience. The staff and the manager treated me in a rude and disrespectful manner. They did not apply the return policy correctly and instead seemed to make their own rules regarding product returns.

As a customer, I expected professional service and fair treatment, but unfortunately, this was not the case. The inconsistency in applying the return policy is unacceptable and creates confusion for customers.

I regret shopping at this store and would not recommend it based on my experience.

29 May 2026
Unprompted review
Mediamarkt BE  logo

Reply from Mediamarkt BE

Hi Ömer!
We are really sorry to hear that you had such a negative experience and that staff members treated you in such a way. This is absolutely not the kind of customer service and communication we want to provide at MediaMarkt! We take complaints about our service very seriously and want to follow up on this internally with the management of the specific store. Could you please share more details about your visit, such as the store location by filling out our contact form? You can easily reach us via https://www.mediamarkt.be/fr/service/service-clients
As soon as we receive your information, our team will investigate this further to ensure this doesn't happen again!

Rated 5 out of 5 stars

The gentleman who worked at MediaMarkt…

The gentleman who worked at MediaMarkt was very amazing. His service was second to none. He provided every detail of the product and was very willing and helpful and helped me to even set up my device after the Procurement and I got it all on and even you know, it was very pleasant and smiling you know throughout the time which shows professional and a good customer relationship and I was very grateful.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service and Unresolved Refund

Pode enviar algo assim no Trustpilot:

Terrible customer service. They are excellent when it comes to making a sale, but that’s where it ends.

I bought a TV and a washing machine, and everything seemed fine at first. However, the washing machine arrived with a defect in the fabric softener compartment. I went to the Anderlecht store three times to request a technician. Each time, I was told that a technician would contact me, but nobody ever did.

On my fourth visit, the store informed me that a technician would come, not to fix the issue, but to collect the machine and that I would receive a refund within 2–5 working days. I decided to give them another chance and purchased the exact same washing machine again. Unfortunately, the price was higher because the previous discount was no longer available.

The replacement machine has still not been delivered, despite having an agreed delivery date for today, and I have not received the refund for the original machine either.

This is completely unacceptable. A very disappointing experience and extremely poor customer service.

30 May 2026
Unprompted review
Mediamarkt BE  logo

Reply from Mediamarkt BE

Hi Ricardo, thank you for your review. This is a disappointing situation, especially when you have made several visits to the store, are still waiting for a refund, and the replacement appliance has not been delivered as agreed. This is not the experience we aim to provide. We will take your feedback on board internally and share it with the appropriate department.

Rated 4 out of 5 stars

I love mediamarket even if it’s…

I love mediamarket even if it’s expensive but i can find what I want in easy way and there is a lot of stores to pick up the items, but as I mentioned the delivery processor is kind of boring and tired

26 May 2026
Unprompted review

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