Mountain Equipment Company Reviews 194

No good. Arrogant, rude, unfriendly. Ain't worth my money. I am not shopping there no more.

I called the bike shop to inquire if they could swap out my fat tire ebike tires. I was informed they could and the cost was $20 per tire. I loaded up my bike and took it into the shop to be informed they couldn't work on the bike as it was not a "mainstream bike". My bike is a Rad Rover 5 and has been worked on by other shops. Deeply disappointed in the poor communication and lack of service. My business will go elsewhere.

Forty years of good service and easy returns. MEC has great selection of products both in store and online. I've never had a problem returning an item wheather it be a defect or my own sizing misstake.

So many different products here and some great deals if you snoop around a bit. Customer service is always top notch. I am happy with all my experiences shopping here and feel confident that they will assist me if I have a problem.One minus - some products are quite expensive.

Customer service and customer satisfaction is a key factor in business success. You have no sense of how to treat your customers. Poor behaviour, poor management, poor Human Resources management this how we can describe your business and it’s customer service system

your behaviour with Amir Qasemzadeh is not acceptable

I am pretty sure this company does not care about the reviews but still need to write to inform the people who have a plan to buy anything from this company. Do not expect costumer service at all. They gathered all the rude and impolite people in the world to serve you!! There is no refund, no return, and in case you ask for it you will be kicked out of the store and remain with several injuries.

The worst customer service and failure to respect customer rights…

Mec has awful customer service, I have a bad experience with them and I never buy anything from them anymore in my life.

Why your security tries to kill customers?
Why do you behave your customers like criminals?

Have been a customer for over 30 years, shopping for myself, then our kids and for gifts throughout the years. These past two years the staff and managers I have dealt with are dismissive, rude, and just not interested in providing positive customer service, it seems. Two weeks ago “ Cheryl” the staff member just wanted to argue and was very dismissive about a product issue I had, when I told the manager, she smiled and walked away ….! I am dealing with them online now. I am just disappointed more than anything.
I hope they use the negative feedbacks to improve their customer service and prevent losing customers.

I went back to my local MEC store in Burlington.. I had a MEC brand jacket, the lining had deteriorated.. Crystal explained the upkeep on there outdoor wear.. It had been several years since I was as active wearing this jacket.. Loved it.. MEC replaced it..

I have been a MEC member since 1987. On a visit to the Toronto store yesterday I couldn't find any cotton shorts and was told they sell only "tech" stuff. Somehow I have survived a lifetime of outdoor adventures with a mix of tech and natural fibres - many of the clothes coming from MEC. I think we should be given a choice.
Around the store there are now display panels celebrating the early years of the old coop. So not only has the new company appropriated the old logo, it's appropriated its history as well. The new MEC probably thinks it's all part of the "brand" they purchased, but those pioneering folks had very different ideas and objectives to those of the present day company. One of the panels said the founders wanted to provide low cost gear - not sure a $52 Yeti mug is consistent with that. I'm sure many of them will feel betrayed, as did I as a long term member.

After waiting ten days for delivery ! I finally received the shoes. BUT .. they were worn and dirty.
Sent the CSR pictures of the dirty shoes (obviously worn outside) and asked for a significant discount or to return them without any inconvenience. A few days later they replied with a 30% discount in the form of a MEC gift card or to return them. Who would want to shop online at MEC again after this experience. Wouldn't think a store with higher price point items would resell worn shoes at full price. Oh well. It is only a pair of $200 shoes.

Can I give it no stars like the no bike they sold me? Ordered $3K bike after they told me it was in stock. They charged CC right away, a week later, after I had called regarding status of pick up, they tell me it still needs to be assembled...be patient.

A week later they tell me the one in stock is damaged and they cant repair it so they need to order another from their Ottawa store.

Another week later they tell me the second one is also damaged and they cant repair it.

Seriously, if they cant get two brand new bikes working, heaven help you if you brought them in one that was actually damaged to fix.

I asked them to follow up with Cannon, the manufacture, but that was like a month ago and still no follow up. My riding season is off to a great start...thanks for nothing MEC.

Went to Mac to try and get them to fix a coat with the zipper problem and they told me because the coat was old that they had no obligation to fix it that the company has changed and their lifetime. Guarantee for repairs is crap.

Rock solid guarantee my ass ,,, tried to exchange my broken leather man and was told to deal with the manufacturer directly,,,,, if that’s the case I might as well bought it directly in the first place , staff advised me that the store loses to much money having to return defective products, mec has gone down the tubes , glorified night market

Had a great experience buying a winter jacket for myself. Always loved MEC. Was encouraged to buy a jacket from them since my son bought winter jacket there a while ago and was saying it was very warm. Was concern after reading bad reviews that the quality is not the same, but trusted my sons experience and the fact it was good, they had a good sale as well. So I took the leap. And I was not dissapointed. The winter jacket arrived in time and was everything I hoped for, very warm, windproof and good quality. PS. I just noticed MEC.ca is listed in Vehicles &Transportation category but it has to be listed in Shopping or Sports category it is a business that sells outdoor recreation gear and clothing, just a heads up for Trustpilot, if you will change the category people will be able to find it more easily and leave more reviews. Date of experience is 25 of January, but the date kept changing after I saved it.

have bought from MEC consistently for the last few years - is amazing... i know they are facing some quality issues but am happy with most of the things we have bought from them for the most part.