Meaco (U.K.) Limited Reviews 5,219

Amazing customer service!
Polite on telephone, responsive on email and a quick and reliable service.

I bought an Arete Two 20L and after a year it came up with an error code ‘L2.’

I contacted Meaco Monday 9th to report the issue and a week later 16th Feb it was collected for a repair.

Friday 20th Feb I had it delivered and fixed. It required a new PCB.

The whole process was easy and no problem whatsoever.

Communication from Meaco Warranty directed the process well.

Excellent service from the team at Meaco.
Thank you!

We have used a dehumidifier for a couple of years and found them to be excellent for what. They were designed for plus we also used it for drying washiing a two in one machine , my daughter had a flood in the cellar of her house so we lent/gave her our dehumidifier , so as we were without , we decided we need a replacement , looking online we saw and liked a Meaco Arrette read the comments and manufacturers write up and decided this was the one and it stated it was approx 4p an hour to run , it arrived within a few days and it’s been running as and when we need it PLUS it keeps the house dry thus stopping black mould and it dries the washing perfectly , it s well made looks good cheap To run cost so cheap To run , I was impressed by this dehumidifier and so quiet to run , I would certainly reccomend this company for an. Excellent product ,

I recently purchased the Arete 6 litre and have found it perfect for the bedroom because the noise levels are extremely low and it’s very energy efficient where as my larger dehumidifier’s use more energy and noise levels are considerably higher.
I would definitely recommend the Arete 6ltr for a bedroom, just turn it on and leave it turned on, just empty the tank when needed.

Maeco’s customer service was impeccable. I had to return an item I had actually tried out, through no fault of the product or the vendor, and they very kindly refunded me in full without quibble. (It also showed me how valuable it is to buy direct, having almost bought through an approved Maeco reseller because the price was very slightly lower.)
I live in a Grade II listed property that can be expensive to keep warm and bought a 20L dehumidifier after my neighbours said what a huge difference theirs had made. After trying it out upstairs and down, I was surprised to discover that damp is not a problem in my house and what I perceived to be mould spots and wallpaper coming away from the walls may be more to do with the state of the lime mortar in these old house walls. Either way, I’d spent £210 on a dehumidifier I seemingly don’t need. (My base reading in every location I tried it was already well below the optimum level the dehumidifier is set to reach.)
After speaking with customer service and making them aware I had actually unpacked and used it briefly, they nevertheless arranged a free DHL pick up and refunded me in full. Outstanding service that a reseller definitely wouldn’t have offered.
I’m now looking at redecorating a small room in the house as a laundry room and that will definitely need a much smaller, 6 litre dehumidifier - when the time comes, you can be sure I’ll definitely be ordering it from Maeco!

Dehumidifier stopped working, I contacted customer service and was speedily informed to return item so it could be inspected. It was repaired and returned in four working days.
It is now working away again as normal, I cannot fault the service I received.

I was in touch with different members of the Meaco customer service team . At all times, every member of the team were courteous, helpful, professional and efficient and dealt with my concerns. The Repair Team also resolved the issue with my dehumidifier and returned it promptly. Excellent experience.

My Meaco 12l Dehumidifier developed a fault within the warranty period. The returns process was very efficient with lots of progress updates and clear instructions. My machine was returned within a week. An excellent company giving 5 year warranties. It was a pleasure dealing with you.

The service was slick with good comms through the return and repair including photos diagnosing the fault. My dehumidifier was efficiently collected and returned - no hassle 😀

We have had our Meaco AreteOne for 3 years plus and it had a sensor error. So, we have had it repaired via the 5 year warranty. Absolutely fantastic service, I dropped it off with DPD on Sunday, it was repaired, serviced and returned to us by Wednesday. Full working and such an easy process with no fuss. Thanks
We absolutely love the machine and it's great for winter laundry.

It’s not very often that I feel compelled to write a review, but I had to share my experience.
I purchased a Meaco Arete2 dehumidifier as we have just moved into a little 18th century cottage that had been empty for some year to 18 months, and I could feel the damp in the air.
I did the usual research, and ordered.

I am so impressed with just how well this unit works. I gave it the recommended 6 hours standing (as per the manual), switched it on, and the unit reported humidity at over 80% 😳.
To be fair, we did have some laundry on the airer as well.
With the aid of a desk fan to (circulate the air) the washing dried pretty quickly. At least once a day the reservoir in the dehumidifier needed emptying as was full. The unit has a ‘smart humidity control’
But decided to leave the unit on continuous, and over the next few days it filled the reservoir repeatedly. Within a couple of days the cottage transformed, condensation disappeared from the windows, the whole place felt warmer. We have had the unit for a little over a week now and after many reservoirs of water (should have used the permanent drain function really!!) the humidity is stable at around 52%. I now have the unit in ‘smart humidity control’ and the unit sleeps most of the time (waking to test humidity and then going back to sleep. In my opinion this unit is quiet, and I am quite happy to have it in the same room as me. I could happily sleep with it going in the bedroom. Noise is subjective, but dry air is dry air, so by far the lesser of the two evils in my book.
The unit is sleek, the info panel is intuitive, emptying the reservoir is easy and no mess.
It’s easy to move on its caster’s, yes it’s heavy, but then it’s powerful so again a trade off of efficiency vs ease of carrying??, I know what I’d prefer!!.
I cannot comment on longevity as only owned for a short period of time, but I’m sure that if it’s kept upright and cleaned it should give years of good service, Time will tell.
Overall I am really pleased with this unit.
Still can’t quite believe how quickly it’s transformed our home.

Absolutely amazing customer service. It was so refreshing to experience a company that goes out of their way to support the customer. Nothing was too much trouble. The whole process from the initial phone call to report our problem to the time our humidifier was repaired and returned to us took just over a week.

After experiencing 2 problems with my Meaco dehumidifier, I contacted Meaco. The first couple of emails they did take a while (around 10 days) to reply (December time). The first problem fixed itself so I didn’t need to send it off. But there was a 2nd problem which I emailed Meaco in January and I got a prompt reply (within 24 hours) and the next day after them responding to my email I was able to return it to them to be fixed. From the email sent to them returning the dehumidifier after it was fixed only took 4 days so I am happy! Thank you again

My Meaco Dehumidifier had developed a fault two years after purchasing. I called Meaco who sent me the packaging materials. I sent the dehumidifier back to them on Saturday via the elected post office pickup point. Meaco sent me a report of problem and rectifications and returned the dehumidifier duly repaired the following Wednesday! The whole process was excellent and I commend them for the rapid turn around and wonderful service.

Incredible customer service. They even sent a box for us to return our dehumidifier for repair (PCB display faulty). Will only buy from Meaco in the future.

I recently purchased the Meaco Arete® Two 12L Dehumidifier, and after a couple of days I had some difficulty switching it on manually. As anyone who’s bought new tech will know, it can be a little confusing at first while you’re getting used to the settings and buttons. It didn’t feel faulty — more like it needed a reset — so I contacted Meaco customer services expecting some troubleshooting guidance.

Instead, I received truly exceptional service. They immediately arranged a free return, sent prepaid postage labels, allowed me to choose a convenient drop-off point, and dispatched a brand-new replacement via next-day delivery. It arrived exactly as promised. Absolutely first-class support.

From the moment I unboxed the replacement unit, as expected the build quality was obvious. It feels solid and well-made, with a clean, premium design. The large blue and white operating icons on the top are clear and bright with the option to turn off into night mode.

A major reason I chose this model is the genuine H13 HEPA filter. As someone who suffers from severe allergies, this is incredibly important to me. I’ve researched air filtration extensively over the years, and H13 HEPA offers an excellent level of filtration.

What really surprised me, though, was how quiet this unit is. Once it reaches the desired humidity level, it runs so quietly that it’s noticeably quieter than my Blueair air purifier on its lowest setting. I no longer need to wear earplugs at night — which, for me, is a huge improvement.

The built-in Wi-Fi is another fantastic feature. I was about three miles from home when I received a notification on my phone telling me the water tank was full. Although the unit automatically shuts off when full, being able to monitor and even power it off remotely provides added peace of mind.

I purchased this dehumidifier to tackle a damp external wall, where humidity typically fluctuated between 65–72%. Within a day, it effortlessly reduced the level to 40%. It was so effective it actually dried the air a little too much for comfort, so I’ve now set it to the recommended 55% — perfect.

To sum up: excellent build quality, impressive performance, extremely quiet operation, smart technology features, and truly outstanding customer service.

100% solid. Highly recommended.

My machine was stuck in AP mode. Called meaco they sent out a box, then collected it the next day. 4 days later it’s being returned with new parts. Really impressed with the service and very impressed with the dehumidifier. It has sorted all the mould I was getting and condensation on the windows.

Sent my one 20l back as would not turned on spoken on phone to a very helpful person, they sent email ,
I replied with all info
Then came back said will collect it from where I wanted it collected ( so took it to work so someone was there ) collected next day ,
It came back within a few day all sorted no issues,
Great service and great products
Would happy to recommend them , and have done , and one person already ordered them same one as I have for drying the clothes,

Amazing service. I had a fault with my dehumidifier and within 7 days I had been sent a box for it to be collected in, had it collected from my house and returned to me in a working condition. The dehumidifier was over two years old but luckily I had retained my receipt and registered for the 5 year warranty. An excellent appliance and excellent customer service.

Really easy to arrange repair of my arête one. Packing box and instructions sent to me, and collection date arranged.
Repair carried out the day after collection, and my dehumidifier was returned to me the following day.
Service report also emailed to me.
Can’t fault it. All very fast and easy.