McSport Reviews 

691
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely helpful, exceptionally courteous, and highly efficient when handling orders, showroom visits, or phone inquiries. People also point out the outstanding customer support teams and the remarkably smooth purchasing process, which consistently makes everyday interactions pleasant, reliable, and entirely hassle free. Some reviewers were not happy with unexpected product issues, noting frustrating difficulties regarding return policies, expensive shipping costs, or missing items in their deliveries. A few consumers also mentioned experiencing communication delays when trying to contact support or feeling unsupported while attempting to resolve urgent problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, frequently highlighting individual team... See more

Product

People report ambiguous experiences with product, noting the quality of their items and the range of... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising certain staff members for being... See more

Service

Reviewers mention positive feedback about service, highlighting a professional and efficient experience from... See more

Order

Clients share positive opinions on order, highlighting helpful staff and smooth, quick delivery processes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to refund some equipment because I purchased the wrong thing and dealt with Akshay over the phone. He couldn’t have been more helpful. Extremely pleasant, courteous and efficient. The best cust... See more

Rated 5 out of 5 stars

I had an issue with one of the pedal supports on my recently purchased HiFit spin bike, which I am using for physio following a knee replacement. A call to services resulted in an immediate callback f... See more

Rated 5 out of 5 stars

Ordered few times from McSport. Great contact, good prices and very fast shipment. Always. Once, ordered something by mistake and whole return and swapping process was smooth, hassle free. Highly... See more

Rated 5 out of 5 stars

Had an issue with corrosion on part and outside of warranty. Customer support team were excellent to deal with and were able to provide me with replacement parts within a short period of time and they... See more


Company details

  1. Sports

Written by the company

McSport is Ireland’s leading independent supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business who are passionate and dedicated in what we do! With a team of over 70 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

691 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(691)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fantastic McSport team

I had the pleasure of dealing with Kerry Kinsella, and she’s not the first — and hopefully not the last — fantastic member of the McSport team I’ve spoken to. She was incredibly knowledgeable about the product, gave clear and helpful advice, and explained all the benefits of purchasing through McSport, including the warranty and other key details. She made the whole process simple and enjoyable.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

The customer service from Akshay in…

The customer service from Akshay in McSport was ‘exceptional’! The problem was resolved promptly and efficiently. The exchange of goods was all organised for me by Akshay, which is outstanding with follow up emails and calls! 💯

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Great shop and great customer service

Great shop and great customer service. I placed an order and needed to do an exchange. Dealt with Ash in customer service who dealt with my issue efficiently and promptly. Ash followed up with emails to see was everything in order and offered further support when I came in for pick up. Highly recommend!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Kerri at McSport.ie made my customer experience exceptional.

Kerri at McSport.ie made my customer experience exceptional. Efficient replies, problem solving of the highest level, excellent customer service. Kerri dealt with my queries and my orders with professionalism. Opening a new studio has its challenges and McSport.ie were great. We have been in contact regarding equipment, accessories, add-ons etc from May to October. Items were delivered on time, any follow ups were efficient. There was always a port of contact at McSport.ie. If Kerri was not available Yatin dealt with my query and it was always relayed to Kerri. I have used McSport.ie over the years and will continue to support this Irish based company.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Brussels Delivery

the Website didn't allow delivery to Brussels for GAA equipment, but by contacting the sales department they were able to send me the my order seamlessly

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

I needed an order delivered ahead of upcoming travel. Ashkay worked with the courier to schedule the delivery, and then followed up multiple times by phone and email to ensure the courier had been in touch, and afterwards to make sure the delivery had been made. Great customer service, and really appreciated. Thank you!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer support!

Brilliant customer support!

I ordered a massage gun that, unfortunately, wasn't working properly. When I messaged for a replacement, they had sold out of that model & gave me the latest model instead! Delighted with the experience, thank you MCSPort.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Ann in the sales team was super helpful. My purchase was smooth and all I received all items quickly and all were of excellent quality. I would highly recommend ordering from this company. Pilates Teacher.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service and communication!

Outstanding service and communication!

I have received, and continue to receive exceptional experience with McSport. From start to finish, their team demonstrate professionalism, prompt responses, and genuine commitment to customer satisfaction. Every interaction has been clear, courteous, and efficient. Highly recommended!

9 October 2025
Unprompted review

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