The milk is great, but the website is absolutely terrible. I’m fed up with having to call every time there’s a change or I need to do something, simply because the website is so difficult to use. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to make two calls today, querying an increase in prices. The portal showed £6.12.My bank was billed £6.60 The first agent was unable to decipher the difference and transferred me to the... See more
Company replied
McQueehs dairy has been fantastic with setting up and maintaining my account. They are always friendly and polite. The products are really good quality and value. I would and have recommended them... See more
Company replied
When the guy came around on a cold call I was sceptical I must say. However, he was really good so I heard him out. Decided why not, and gave it a try. 1 year later and we are still with McQueens.... See more
Company replied
Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from McQueens Dairies
Hi Debby! 👋
Thank you so much for leaving such a lovely review of our service. 🤗🙌
Your continued support is what keeps us going. 😁🥛
Great service twice weekly
10 July 2026
Reply from McQueens Dairies
Hi Samantha! 👋
Thank you so much for sharing your experience with us. 🤩💫
Fantastic that you love getting your deliveries twice a week as much as we love delivering to you. 😄👏
Your continued support keeps us going. 😃🙌
A brill company who go out of there way…
A brill company who go out of there way to help with changes etc and always delivered on the set days
14 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Lynne! 👋
Thank you so much for such a ‘brill’ review! 😄👏
Our support team will always go above and beyond to make sure everything runs as smoothly and seamlessly as possible. It’s fantastic to hear that this has been reflected in your experience with us. 🤗🙌
We’re so pleased to have you on board, and thank you for doing your bit to support your local farmers. 😃🥛🧑🌾
I’m extremely disappointed with cancellation !
I’m extremely disappointed with how McQueens Dairies has handled my account.
I cancelled my subscription before moving house and I have evidence of the call. Despite this, I later started receiving demands for an outstanding balance of £3.80 relating to two deliveries that were apparently made after the account had been paused.
On 22 June I called your Credit Control team. Your adviser confirmed there was a record of my previous call and said he needed to listen to the recording to establish whether I had cancelled the service. He specifically told me that no further action was required from me while this was being investigated and that he would get back to me.
Nobody got back to me.
Instead, I continued receiving increasingly threatening payment demands saying the account would be escalated, additional costs could be added and further action could follow.
I tried to resolve this properly. I called. I was passed between people. I tried replying to your emails, only to find they came from a no-reply address. I used live chat. I asked repeatedly for a simple explanation of when these two deliveries were made and why I was being charged after requesting cancellation.
In the end, I have now paid the £3.80 — not because I accept that I owed it, but because I was fed up with the continuous demands and the stress of being threatened with escalation over £3.80 while your own team had supposedly been investigating my cancellation call.
The amount was never the issue. It was £3.80.
The issue is how a customer can repeatedly try to resolve a disputed charge, be told by your own Credit Control adviser that no action is required while it is investigated, receive no promised follow-up, and then continue to receive threatening collection letters.
I would still like McQueens Dairies to explain publicly or contact me directly with:
• The dates of the two alleged deliveries
• The address they were delivered to
• The outcome of listening to my cancellation call
• Why collection activity continued after I was specifically told it would not
Reference: 1915033
I hope someone at McQueens Dairies actually takes ownership of this now, because customers should not have to pay a disputed amount simply to make repeated collection threats stop.
14 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Sinthujan,
Thank you for taking the time to share your experience. We're sorry to hear about the frustration this situation has caused and appreciate the detailed feedback you've provided. This is certainly not the level of service we strive to provide.
It's particularly disappointing that, despite the number of conversations you've had with our team, you were left without a clear answer regarding the outstanding balance. We also understand your frustration at being told that the matter would be investigated and followed up on, only for this not to happen as promised.
We have tried to investigate this further using the information available on your account. To help us complete a full review, we have reached out to you via email requesting some additional information. Once we receive this, we'll be able to continue our investigation into the cancellation request, the deliveries in question, and the communications that followed.
We completely understand why this experience has been frustrating and would welcome the opportunity to review it properly. We hope to hear back from you soon so that we can provide some clarity and work towards resolving your concerns.
Their milk is scrumptious much creamier…
Their milk is scrumptious much creamier than my usual, it feels great to be helping a company that provides a quality products and supports the farming community. Glass bottles, what a blast from the past, I think the milk tastes much nicer. Pricing is simple and competitive.
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Len! 👋
Thank you so much for such a lovely 5⭐ review. We wish we could leave a 5-star review of your review! 😄👏
We’re delighted to hear you’re enjoying the freshness and creaminess of our milk. Having milk in a glass bottle just hits different, doesn’t it? 🤗🥛
Delighted that you are enjoying our service and we can offer that little bit of nostalgia. 😃🥛Most importantly, thank you for supporting us and the farming community. 💚🐄
We really appreciate your kind words! 🙌
Great communication and service
Great communication and service. Everything smooth and quick. That should work customer service.
14 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Paul! 👋
Thank you so much for sharing your 5⭐ review with us today! 🤩💫
At McQueens, we always want to make things as easy and hassle-free as possible for our customers, so we’re delighted to hear that your experience was smooth and that our team went above and beyond for you. ☺️🙌
We are delighted to have you on board, and here’s to many more “smooth and quick” deliveries in the future! 😄👏
Wrong house. Leaky bottles.
Received two bottles this morning which seemed leaky as they left milky marks on the doorstep. We don't have a contract with them. Tried neighbours and parallel street with same number. No joy. Phoned - Coventry, though we're Glasgow. Wanted my address though the prospective recipient was not relayed or checked during the call - data protection. I now have milky circles on the doorstep, my car door pockets and our fridge. I was told to keep it. Would not consider using them.
14 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Neil,
We're sorry to hear that you received deliveries despite not being a customer of ours, and even more so that the milk leaked at your doorstep.
Thank you for taking the time to check with your neighbours to see whether the delivery was intended for a nearby address. We appreciate you making the effort to help resolve the situation.
To clarify, due to data protection regulations, we're unable to disclose any information about our customers. However, we're grateful that you contacted us to make us aware of the issue so that we can investigate it further.
We also sincerely apologise for the leaking milk and any stains or inconvenience this may have caused. Your feedback is invaluable in helping us improve our service and prevent similar incidents in the future.
Thank you again for bringing this to our attention.
Wouldn’t recommend don’t bother wasting…
Wouldn’t recommend don’t bother wasting your time and money. They took forever to refund me cus the milkman smashed my bottles upon placing them down directly infront of my door (not even to the side) and then just left the smashed glass everywhere. He would’ve heard it smash as it was silent outside (even i heard it smash as i was awake at the time). Rude. And then he just walked away not cleaning it up. As well he walked away with one of my other full bottles. Maybe he panicked but i got no bottles and still waiting on my refund about six weeks laters. I cancelled immediately at the time and still no refund
17 July 2026
Unprompted review
Reply from McQueens Dairies
Hi Tori,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
It is disappointing to hear that bottles were smashed during your delivery and that broken glass was left on your doorstep. While accidents can occasionally happen, the area should have been made safe and cleared up to help prevent any risk of injury or further inconvenience. We completely understand your frustration and apologise for this unacceptable experience.
We're also sorry to hear that this led to your decision to cancel your service with us. In addition, it is particularly concerning that your refund request has still not been processed after six weeks. We appreciate how frustrating this must be, and we agree that this matter should have been resolved much sooner.
We would like to investigate this further and work towards a resolution. We have reached out for additional information and hope to hear from you soon so that we can look into this with the relevant teams.
Once again, we sincerely apologise for the inconvenience and disappointment caused. Thank you for your patience and for bringing this to our attention. We hope to resolve this matter for you as quickly as possible.
Fast and friendly service :)
14 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Nicola! 👋
Thank you for taking the time to share your review with us today. 🤩💫
We are delighted to hear that our service is proving to be the fast and friendly one that you can enjoy. 😁🙌
Delighted to have you on board to support farm-fresh deliveries with us. ☺️✨
Multiple cold call attempts in a no…
Multiple cold call attempts in a no cold calling area.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Peter - Thank you for taking the time to share your feedback.
We are sorry that our canvassers visited your area despite it being a no cold calling area. We completely understand your frustration and apologise that your wishes were not respected.
Our canvassers should always be respectful of residents’ requests and avoid areas that have clearly asked not to be cold called. We’d like to look into what happened and make sure your feedback is passed to the relevant canvassing managers.
If you could contact our team via LiveChat, social media, email at hey@mcqueensdairies.co.uk, or call on 0330 555 5588 with details of the area, we can take the appropriate steps to help prevent this happening again.
Once again, we’re sorry for the inconvenience and appreciate you bringing this to our attention.
McQueen ignores customer health
We have been so far happy with McQueen, but have noticed that, rather than delivering the milk in the morning, they sometimes deliver the milk the previous night, around 11pm, as they did today 13 Aug 2026, without giving notice. How often has this happened without us noticing?
At this temperature, it is not safe to leave milk outside, and a complete lack of customer care.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jean-Michel,
I’m really sorry to hear about your earlier delivery and any inconvenience this has caused.
Our drivers aim to deliver between 11pm and 7am, depending on where your home sits on their route 🚚✨
Unfortunately, we’re not able to change the delivery time, but we do have some helpful tips for keeping your milk fresher for longer here:
https://www.mcqueensdairies.co.uk/milk-fresher-for-longer/ ❄️💙
Once again we do apologise for the inconvenience. Thanks for sharing your feedback as it helps us improve our services.
Great service re milk delivery
My milk delivery order scheduled twice a week is delivered early and with care. Great service from McQueens Dairies.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Gillian! 👋
Thank you so much for taking the time to share your 5⭐ McQueens experience. 🤩💫
We are delighted to hear that we can be there twice a week to help make the start to your day that little bit fresher. 😄👏🌄
Your continued support is what helps keep us going. ☺️🙌
Ended up with 3 accounts but only one…
Ended up with 3 accounts but only one visible via portal so payment taken did & by card complained about receiving 2 lots of milk told note to driver still 2 lots delivered referred daughter via link on portal have not received referral credit so feeling disappointed won’t refer further friends
9 July 2026
Reply from McQueens Dairies
Hi Val - Thank you for taking the time to share your experience with us.
We are very sorry to hear about the issues you experienced, particularly ending up with three separate accounts which resulted in you not receiving the expected credit.
We can see that you have been in contact with us and that steps were put in place to resolve the account issue. We’re disappointed to hear that you’re still experiencing problems and would really like to get this fully resolved for you.
Please could you contact our Customer Support team on 0330 555 5588 so they can look into your account, delivery and credit in more detail and make sure everything is put right.
We apologise for the inconvenience this has caused. We appreciate you bringing this to our attention and hope we can restore your confidence in McQueens Dairies.
Try! You won’t be disappointed!
Always deliver on time as per instructions and they are quiet. Have use both chat and phone to speak to customers service, friendly and helpful staff. Haven’t been disappointed with product either.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Kirsty,
Thank you so much for the lovely review!
We're thrilled to hear deliveries are always on time, quiet and exactly as instructed. 🥰
We're also delighted to hear that our customer service both via chat and phone are friendly and helpful. We'll surely pass your comments to the team! 🙌
Finally, it's great to hear that our products never disappoint either. Thank you so much for your support and cheers to many more deliveries! 🥛🚚
Can’t thank you enough for the…
Can’t thank you enough for the brilliant excellent service McQueens has delivered. Since commencing with McQueens deliveries I have so much praise and thanks for the delivery process. Also speaking with Justin today has been a pleasure, very polite and courteous. This is the first time I’ve had to make contact for a break in delivery and it went like clockwork, confirming my request. Thank you Justin. Well done McQueens for your excellent service. Helen x
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Helen,
Thank you so much for your wonderful review! 😊
We're delighted to hear how pleased you've been with our delivery service since joining. It's great to know that your recent experience arranging a holiday went so smoothly and that Justin was able to assist you in such a polite and courteous manner. We'll be sure to pass on your kind words to him! 😁
Providing reliable and hassle-free service is what we strive for so it's fantastic to hear that we've met your expectations. Thank you for taking the time to share you experience and for your continued support! 🙌✨
Patient and answered all queries and…
Patient and answered all queries and helped make changes that was required.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Courtney,
Thank you so much for the lovely review!
It's great to hear the customer service team was patient and informative, helping you changing your order. We strive to provide excellent customer service so thank you for your kind words! 😊
Milk
Caller from mcqueen dairy was very helpful and polite .and helped me rearranged my order for me and informed me about other options like yoga's eggs witch I ordered.
The whole experience was great
Thanks
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Nicola,
Thank you so much for the amazing review!
We're delighted to hear that our customer service was very helpful and polite assisting you with changing your order. We always strive to inform our customers about our incredible range of products. 😊🥚
We hope you enjoy your eggs as well and thank you so much for your continuous support! 😁✨
Very good products but incompetent…
Very good products but incompetent staff and too many mistakes with my orders
21 March 2026
Reply from McQueens Dairies
Hi Debbie, thank you for taking the time to share your experience with McQueens.
We’re really sorry to hear about the mistakes with your orders. We completely understand how frustrating this must have been, particularly as you enjoyed the quality of our products.
I can see that the delivery issues you reported were raised with the relevant team, so it’s especially disappointing to hear that the problems continued despite you bringing them to our attention. We apologise that we didn’t deliver the consistent, reliable service you should have received.
We genuinely appreciate your feedback. It helps us identify where we need to improve and make sure we learn from experiences like yours.
Once again, we are sorry for the inconvenience and disappointment caused, and we appreciate you giving us the opportunity to improve our service
Very prompt with queries
Very prompt with queries. Great service . No more running out of milk .
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Alexis,
What an lovely review, thanks so much!! 🥰🙌
We're thrilled to hear that our customer service is prompt and efficient with any queries you have. We're glad to hear the service has been great ensuring you never run out of milk 😊🥛
Thanks again for your support, it truly means a lot! ✨
Reply from McQueens Dairies
Hi Christopher,
Thank you so much for leaving us a 5-star review! ✨🙌
We're thrilled to hear Valentina was helpful, polite and understanding answering all your queries. We are proud of our excellent customer service and we thank you so much for the kind words. 😁
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.