McIntosh Electrical Reviews 

911
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making interactions pleasant and productive. Many people highlight the excellent service, noting the team's punctuality and ability to complete jobs swiftly and smoothly. Reviewers also appreciate the clear communication and the friendly, knowledgeable approach from the administrative and on-site teams. However, some customers felt the pricing was on the expensive side, with call-out fees being higher than expected. A few other people also felt that some problems were not fully resolved or were outside the electricians' expertise.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the professionalism, punctuality,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers appreciating upfront quotes and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The electrician was very professional and experienced. He was clear in what work was being conducted and the price was quoted upfront before the work began. The work to disconnect an old alarm system... See more

Rated 5 out of 5 stars

Excellent professional service. We had an ongoing problem with pool equipment tripping the safety switch. Electricians sent from the pool company failed to identify the cause twice - even though they... See more

Rated 5 out of 5 stars

I was extremely happy with the timely and professional work from Aaron and Josh. They expertly replaced an exhaust fan mounted on a glass window and upgraded our existing power board with earth leakag... See more

Rated 5 out of 5 stars

The administrative staff are polite and well versed in the technicalities so was able to organise the right service for me. The staff sent to the house were very efficient, conscientious and helpful.... See more

Company replied


Company details

  1. #1 of 2 best companies in Electrician
  2. #1 of 2 best companies in Electric Vehicle Charging Station
  3. #1 of 2 best companies in Electrical Installation Service
  4. #1 of 1 best companies in Lamp Repair Service
  5. #1 of 1 best companies in Lighting Contractor

Written by the company

Jenny and Brent McIntosh are delighted to introduce you to a family-owned business, McIntoshElectrical and its outstanding team. In business for over 20 years,we have developed an exceptional reputation for excellent customer service, trust and quality electrical work. For your ultimate safety and peace of mind,all our electricians are also Gold Accredited Master Electricians and complete all works with high priority to safety and to stringent Australian Standards. The Master Electricians program accredits experienced electrical contractors who are committed to delivering only the highest standards of quality, electrical safety, energy advice, and service integrity. We undergo stringent safety, and quality audits annually to ensure that we maintain and uphold the Gold Master Electricians standard for all work we complete, including rewiring, and EV Charger installations. McIntosh Electrical has a well earned reputation for being one of the best companies in the electrical industry, and now emerging as one of the most superior and experienced installers in the EV Charger space. Aside from our technical excellence and vast experience, we are passionate about delivering first-class customer service. With over 1500 five-star reviews across TrustPilot and Google, multiple awards under our tool belt and 20+ years experience,You can be assured that every technician will treat your property as if it were their own and communicate with you on all levels throughout the work process. Call us today


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

911 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(911)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On time and professional

The guys from McIntosh were great - they were able to come early (called us first) due to a cancelled job. Were very helpful and professional on site. Let the job site immaculate. Would recommend.

27 August 2023
Rated 4 out of 5 stars

Great experience again

Great experience again - this is the second time I've used McIntosh Electrical. Turned up on time and were very professional. Highly recommend.

24 July 2023
Rated 5 out of 5 stars

Excellent work and service

Mathew & his workmate Aron were professional, friendly and helpful. As when we’ve used Macintosh before they arrived on time, explained the job fully did excellent work and cleaned up completely. Ours was a big job taking almost six hours, but Mathew explained all requirements making us feel fully informed. We could not recommend these tradies more highly.

13 July 2023
Rated 5 out of 5 stars

Very pleasant and professional staff

Very pleasant and professional staff, from telephone office folk to the guys who worked so hard and effectively to get our kitchen back into service. Knowledgeable, on time and fair pricing .... what more can one ask. McIntosh phone number is now in our contact list.

10 July 2023
Rated 5 out of 5 stars

Fast and Reliable.

Gets the job done in no time at all. Fast service and done professionally. I am very happy with the service that Mike and Sam did in my premises.

8 July 2023
Rated 5 out of 5 stars

Turned up on time

Turned up on time. Did a careful and professional job. Easy to get on with while doing the work. New LED lights and dimmers work very well.

7 June 2023
Rated 5 out of 5 stars

Excellent Service

Prompt, pleasant and professional service as I have come to Expect after a number of issues handled expertly by Macintosh electrical .

24 June 2023

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