Mcdonaldsapps Reviews 

This app is not fit for purpose go through my order get to payment always an item not available warning even though it is always when a deal is on at the time absolutely shocking last 10 or more visits I've not been able to order through the app missed out on deals and points.

Does not work- absolutely useless. Surprised that a company like McDonalds would associate itself with such a product. Even the staff know it doesn't work.

Keeps glitching, no orders going through. Often have this problem with collections, but now also with deliveries. Useless, went to another takeaway!

Yet again, missing items. Useless customer service. Do not use this app

App really is useless, I can order get the the restaurant and when I say I'm here it says you are not, I give the order number within the app and the can't find d it, so can't take advantage of the deals, even the staff say the app is useless. I have set permissions for location, I can't find any online help, but guess by the rating of the app we are all in the same boat

Horrible app. People want to enter their order quickly. Its to busy and cumbersome.

I am off work sick and ordered some food to be delivered, once the order arrived I noticed the double quarter pounder with cheese was missing, called them and was given a number for Uber Eats, called them and it is Mcdonalds policy to NOT refund under these circumstances. Is this not theft? I have paid for something I did not get, surely that isn't legal?? One thing is for sure, I will never give them a penny of my hard earned money ever again.

Do NOT order McDonald through their app!!!
Ordered food through McDonald app and paid, received invoice through email and waited for delivery and no response!!!
Called McDonald store for help they said didn’t received order!!
Called McDonald for help no help they referred me to Uber eats and Uber eats saying we can’t help?!!!!!!
This is day rubbery and I will never ever order through McDonald and Uber eats as they don’t care for their customers.

I don’t even want to give it one star as once you’ve ordered your charged whether you receive the full meal or not, no contact to rectify your order or send out what’s missing. Not the good service!!!

The app is awful. You scroll down then it freezes. So any products at the lower part of the menu cannot be ordered. Appalling and very frustrating. Must be costing them business so cannot believe they are ignoring the problem.

App stole 6400 accumulated points, 2nd time 4 months. McDonald's AI generated solution is to blame the local franchisee. If you have points use them before McDs wipes them away because they will and will not fix it for you.

Shocking….. items ordered not delivered and they said after contacting they will take that as feedback. No refund.

They said it’s because of their internal policy and they won’t be sharing that information. Clearly they are money grabbers and the people working the support line need to be re-trained on how to deal with customer service.

1
MacDonald's now have a diabolical App clearly the worst in the fast food service which has not worked as it should for many many months

2 Their website currently gives details for star favourites, All the star details should be removed and should be replaced with "sorry but favourites are not currently available and we have not got a clue when they will be as the service provider we currently use for the App does not seem able to get it working properly, (App is now causing a lot of extra wasted time for regular users)

3 WiFi for many site is often very poor that's when it works, they should have ultra fast fibre, if they already have it then maybe get a new service provider.

4 Our local MacD in Biggleswade often runs out of different items and coffee machines often not available for many days and have now been available again since the 18th of December they still were this morning, earlier this year hot chocolate was not available for many weeks maybe months despite signs sorry will be back shortly.

All all very bad for a company supposed to pride itself on customer service.

Food missing from delivery order. Not enough food to feed everyone. What was delivered was stone cold. They refused to bring the missing food even though it's only about 3 miles down the road and there's no traffic.
So you order a 1/4 with cheese meal and wait nearly an hour for it and instead you get cold chips, a cold coffee and a £2 refund for the 1/4 pounder. If you pay someone to deliver food to you and wait for it to be delivered and tip the driver and then are basically told to get stuffed if people's meals are missing, that's not a business I will ever use again. Uber say it's McDonald's policy.

The first time the order was messed up but our local McDonalds did what they could to correct it. The second time my husband was in town so he could pick up the order so I called it in. Even though the order flashed on the screen, it disappeared and the guy at the first window said he saw it but it was gone now. The manager said the phone that made the order had to be on the property for the order to go through. My husband came all the way to get me and take me back with him. Ten miles each way. When we got there with the needed phone, the order was still not there. They finally tracked it down on a computer but not the order screen where it should have been. This is ridiculous and while some of the deals are tempting, it's not worth the hassle.

I finally decided to try the app, having used a similar app for another well known chain, I have to say that the choice of specials is poor, the advantages of the app in no way balance to the bad structure and reliability of the app, crashing, freezing, location errors, ordering is not as easy as others and when you want something that seems a good deal it is delivery only. Needless to say it is uninstalled and not worth the hassle for the poor level of advantages. I would not recommend this app unless the app and the advantages greatly improve.

What the hell have you done to your app?
Worked perfectly well before your upgrade, now is has so so many issues and just causes frustration and delays at the restaurants.
It's now quicker for me to park up and go into Greggs. Well done McDs !

Can order very easily off it but when ordering anything other than fries and salad it’s missing. Once ordered cucumber sticks with two meals missing and just ordered pineapple stick missing. So make sure you order fries or salad with meals on delivery but I find fries always cold when they get here

Absolutely rubbish missing items freezing cold spilt drink which isn’t apps fault but trying to get a refund for these items you get nowhere pointless having customer services deleted my account on McDonald’s app because what’s the point never lets me scan in store anyway worst app I’ve ever come across

Order arrived late. Food was cold and wet, bags were torn and food inedible. When I complained to driver he dumped my food in the street. I kept photos of this. I tried to call customer services, couldn’t get through. Called the store and was told it wasn’t their issue. Messaged uber eats who told us to contact McDonald’s. McDonald’s told us it’s uber eats who deal with it. Sent this message to uber eats who finally gave me a number to call. Waited over half an hour on hold to be told we can’t deal with your complaint as it’s now over 48 hours since order was made. This is despite me keeping a record of all correspondence. Customer service is disgusting especially when they are in a clear breach of the consumer rights act 2015. Purposely send you in circles until they know you have passed the required time to qualify for a refund.