mbmotorsni.co.uk Reviews 3

I deliberately waited until all legal and regulatory processes had concluded before writing this review, so that everything stated below reflects the final, documented outcome of this case rather than an ongoing dispute.

I purchased an Audi from this dealer on 15 November 2024.

The car developed serious engine faults the very next day (November 2024), which I immediately reported. Those faults were never fixed.

Despite being returned to the dealer six separate times over approximately eight months, the vehicle continued to suffer from:

Constant engine management and coil warning lights

Repeated limp-mode activation, often multiple times per day

This went on for over a year, including during journeys where my pregnant wife was in the car on the way to hospital. The vehicle was unreliable, unpredictable, and extremely stressful to use.

I also took the vehicle to Belfast Audi for a diagnostic. They advised that:

- The car had been mapped (which made it non-standard and not road-legal in its current state)
- There were serious engine faults
- There were serious faults with the DPF system

This information was passed to the dealer. Despite this independent diagnostic evidence, their position did not change and no refund was offered.

After a 423-day dispute, involving:

A solicitor
ConsumerLine
And ultimately the Financial Ombudsman Service

…the vehicle was finally rejected and returned on 12 January 2026.

It is important to clarify that the dealer did not accept the rejection. The finance company (who legally owned the vehicle) upheld the rejection and arranged the return, and I understand they now have to pursue the dealer separately to recover their losses.

Not that it matters on the grand scale of things, but in addition to the unresolved engine fault, the car also had several basic issues:

The wrong spare wheel was supplied (which I only discovered after getting a puncture) - replaced by dealer

The satnav was unusable because the SD card was missing - new one ordered by dealer

The battery failed after around four weeks (this was replaced by the dealer)

Throughout the entire ownership, the core mechanical fault was never repaired, despite repeated opportunities.

This has been the most horrific experience I have ever had as a consumer.

I will never return to this dealer, and I would strongly advise others to think very carefully before buying from them.

I visited MB Motors a few days ago, and I can safely say it was one of the most unpleasant experiences I’ve ever had with a car dealership. I would never set foot there again. The staff were rude, unhelpful, and seemed to lack even the most basic knowledge about the cars they were supposedly selling. Asking a simple question felt like an inconvenience to them, and instead of offering guidance or clarity, I was met with arrogance and dismissiveness.

The level of disrespect shown toward customers is genuinely shocking. Rather than trying to build trust or offer a professional service, they act as though they’re doing you a favour just by letting you onto the premises. It’s almost laughable that a business could operate this way and expect people to spend thousands of euros with them.

Arrogance oozes from the place — they talk down to you, brush off concerns, and make it abundantly clear that customer satisfaction is the last thing on their minds. Their behaviour screams: “We don’t need your business.” And believe me, after visiting, you won’t be giving it to them anyway.

If you value respect, honesty, and basic professionalism, my advice is simple: go literally anywhere else. There are plenty of dealerships out there who will treat you like a customer instead of an inconvenience. MB Motors is not one of them.

I recently bought a Mercedes E220d Coupe (YC16 HZT) from MB Motors. The initial sales process and test drive were fine, though the collection date had to be pushed back as the car wasn’t ready. A fault identified on the test drive was supposed to be fixed before collection, but it wasn’t, and almost a month after purchase, no effort had been made to book the car in for repair.

Within two weeks, the car developed another fault (limp mode), making it unsafe to drive. MB Motors would not collect the car for diagnosis, I was left to drive it 40 miles in limp mode to/from their workshop, once diagnosed they didn’t book the car in for repair and didn’t offer a courtesy car, which was unacceptable. At the time of returning the car it still had not been scheduled for repair.

While I don’t believe MB Motors knowingly sold me a faulty or unsafe car, their handling of the situation after the sale left me no choice but to return the vehicle under the Consumer Rights Act 2015.

To their credit, Stephen (the business manager) was professional and sympathetic during the return process. MB Motors did not dispute my complaints, arranged for collection, and issued a full refund promptly.

If you buy a car from a dealer and it turns out not to be fit for purpose, you are entitled to a full refund within 30 days