Mbito Reviews 

205
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and helpful staff, noting their quick and efficient responses to queries and willingness to assist. Many people appreciate the product's user-friendly nature, finding it easy to use and effective for enabling various car features and desired customizations. However, some customers also noted limitations with the product, such as certain features not working as expected, compatibility issues with specific car models, or even receiving defective devices upon arrival. Conversely, a small portion of people felt dissatisfied with the customer support's response times, mentioning delays or a complete lack of follow-up on their inquiries.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many expressing satisfaction, stating it does... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the world-class and excellent... See more

User experience

Clients share positive opinions on user experience, with many finding the app user-friendly, easy to... See more

Staff

Consumers find staff to be very helpful and professional, often praising their quick response times and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the fast and accurate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was good. I bought the apple car play integration kit. Had a wee issue but was my fault. Kit was easy to fit. The cables could do with being longer a a nightmare to squeeze into the area behi... See more

Rated 5 out of 5 stars

I had an issue with my login to the Mbito app which meant I could not access or code anything on my Mercedes. I reched out to Mbito support who replied within 24hrs and quickly identified my problem... See more

Rated 5 out of 5 stars

Finally something for Mercedes cars. Easy to use and avoid pay so much money for garages. Disabled start/stop feature which is great! You can change few things depends on your car. Seat belt warn... See more

Rated 5 out of 5 stars

I ordered the MBito dongle for my new Mercedes after seeing multiple ads for it. Every advertised coding for my car model worked perfectly. One little problem I've had was resolved within 10 minute... See more



Contact info

3.9

Great

TrustScore 4 out of 5

205 reviews

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1-star

No recent history of asking for reviews

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3.9

All reviews

(205)

95 reviews in the last 12 months

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Rated 1 out of 5 stars

The worst OBD tool i have ever used

The worst OBD tool i have ever used in my life, app is not friendly use at all and too much bugs, whatever need to be unlocked using credits is so expensive. I don’t recommend it all.

8 May 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello,

We're sorry that our device didn't meet your expectations. 😔

We are constantly working to improve our product and add more features. Please email our support team at ask@mbito.app if you run into any problems or find any bugs.

Our device offers advanced customization, diagnostics, and maintenance features designed specifically for Mercedes vehicles. Some of our more advanced features require credits, but they come at a fraction of the cost you'd pay at the dealership. This helps us keep improving and bringing you the best value.

Thank you for understanding!

Rated 5 out of 5 stars

Excellent value for money!

Excellent value for money!
Very easy to navigate.

I used it to activate CarPlay in my Mercedes W213 — the whole process took less than 5 minutes!

Just a heads-up: after purchasing the OBD2 adapter, you’ll need to buy in-app credits. But it’s nothing over the top — I only needed 40 credits (around £30) to unlock CarPlay.

Very user friendly!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I initially bought the MBito scanner because I wanted to activate the Android Auto feature. Well my CLS didn't have the most updated version which wouldn't allow me to activate it. The good people at MBito had me purchase at $10 obd2 to Ethernet port and with any desk they took over my laptop and flashed my head unit to update to the latest version! Problem solved! I now have Android Auto, New start up AMG screen, disabled the auto Start/Stop feature, fuel gallons left, and New Horsepower gauge on head unit. Thank you Mbito! This company is amazing and customer service is top tier! ⭐⭐⭐⭐⭐

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Merc software wasn't up to date

Merc software wasn't up to date, thus andriod auto couldn't work. The team assisted wonderfully to remotely update my software, the rest is history. very happy customer. thank you.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Lukas tried to help me since I sent him…

Lukas tried to help me since I sent him an email. I'm sorry to say that my €66 order was caught by Türkiye's €30 rule including shipping and my product was confiscated by customs. Lukas said he could provide a lower price and send it to me. I was very happy. I'm eagerly waiting for his message. Thank you Lukas.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Android Auto upgrade

Initially had issues upgrading my stereo to Android Auto. Reached out to customer support and was told to try several time which did the trick for me!

16 May 2025
Unprompted review
Rated 1 out of 5 stars

The app is extremely limited with very…

The app is extremely limited with very few coding options and even less explanations for errors and faults.
Any sort of programming requires buying more credits - and that’s after paying for a very expensive dongle.
In short an overpriced dongle which acts as a view only (demo) even though you have it - you still need to pay more and more for every coding change you want.
I absolutely do not recommend the app nor the dongle.

15 May 2025
Unprompted review
Mbito logo

Reply from Mbito

Hi there, Greg,

I'm sorry to hear that you were not satisfied with MBito.

We utilise credits for our premium features because coding Mercedes-Benz vehicles is a very time-consuming and involved process that tends to take a lot of trial and error. We're one of the only few companies on the market willing to go through with this process.

But we care about our customer satisfaction and would love to find an amicable solution with you. Please get in touch with our customer support.

I'm sincerely sorry for any inconvenience caused by this situation.

Regards,

Rokas || MBito Team

Rated 5 out of 5 stars

Hello to all the stingy carvers with…

Hello to all the stingy carvers with the negative comments and the 1 star review.
You are pathetic and stingy miserable.
I wonder, how is it posible people like you to own a Mercedes?
I'm sure you have a Mercedes but you use Chinese break pads.
The most you can buy and drive is a 20 - 30 years old Huyndai, KIA or an electric scouter.
You buy this OBD shit for 70-80 usd and you expect to transform your vehicle for free. You better ask your MB dealership to modify your cars to realise the real prices.

The parcel arrived earlier than expected.
OBD works PERFECTLY and also the Mbito team 10/10 support.

I personally activate the features i need on my 2021 W213.

Android Auto / CarPlay
Seatbelt Warnings
Rear Seatbelt message/warning
Start-Stop
One touch turn signal
Pressure units
Anti-Theft Alarm
Blue Welcome Light Extender

I'm sooooo happy with this item.

Thank You Mbito (and support team too)
Keep working hard to make us, the SATISFIED COSTUMERS, more happy with more updates.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish

Rubbish, you will need to buy extra credits to unlock the features that your really needed, SCAM SCAM SCAM

12 May 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, Ricardo,

We're sorry to hear that our device didn't meet your expectations.

We offer both free and paid features for you to enjoy. Some of our more advanced features require credits, which come at a fraction of the cost compared to what you'd pay at the dealership. This helps us continue improving and providing the best value for you.

Thanks for understanding!

Kind regards,

Lukas || MBito Team

Rated 1 out of 5 stars

Do not buy it.

Do not buy it.
I connected this device to my car to check errors and i saw only error code without any description.
When i press clear error - nothing happening, so it's not working!

If you want activation any feature you must pay additional 10-50$

If cleaning error doesn't work and i have no description how i can be sure about premium features? What happened if i buy activation and it doesn't work? I just lose my money.

11 May 2025
Unprompted review
Mbito logo

Reply from Mbito

Hi there,

I'm sorry that your MBito experience isn't going as planned. 😔

Please note that we are actively adding more and more descriptions to the error codes. This process takes a long time because of the sheer number of possible faults. We can only kindly ask you to wait until we add more.

If the error-clearing feature isn't working for you, please get in touch with us directly, and we'll forward your case to our lead engineer.

We utilise credits for our premium features because coding Mercedes-Benz vehicles is a very time-consuming and involved process that tends to take a lot of trial and error. We're one of the only few companies on the market willing to go through with this process.

I'm sincerely sorry for any inconvenience caused by this situation.

Warm regards,

Rokas || MBito Team

Rated 1 out of 5 stars

Bought this for my 2019 Mercedes X…

Bought this for my 2019 Mercedes X Class the told me it would work on my vehicle, it doesn’t do anything for my truck , to change the logo on the touch screen the want me to pay more money
And I can’t even do anything with it
Complete rip off and a waste of money

11 May 2025
Unprompted review
Mbito logo

Reply from Mbito

Hi there, Richard,

I'm so sorry to hear that you've had a bad experience with MBito.

Since we strive to deliver the best possible product to our customers, we would like to resolve this matter privately with you. Please get in touch with us via one of our contact channels (website, email, Instagram, app) and we'll get back to you shortly.

I believe that we can come to an amicable solution.

Warm regards,

Rokas || MBito Team

Rated 5 out of 5 stars

Great support from mBito

Great support from mBito. Bought the device from them to activate Android Auto/Apple Carplay but realized that only Carplay was working. Wrote to them and they suggested a firmware update for my radio to get Android Auto, asked me to get hold of required cable to do remote firmware update. First time, got time from their Engineering team, they tried remote update but all in vain. The effort didn't succeed and they had to revert back to my stock firmware. The gentleman promised to arrange another try once they procure the right firmware, lo and behold this time they came prepared. It took about an hour to download files on my system, and do the remote firmware update, with Android Auto fully working. Can't rate their efforts and communication anything less than 5*.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Device works better than expected!

I was nervous about buying this device from an unknown company, well, unknown to me. They turned out to be wonderful and the product worked exactly as described. I would have paid a lot more to be able to make my stop start feature on my Mercedes remember the last setting. I'm very grateful to this company!

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Mbito unlocked Apple carplay within minutes.

At first I was really sceptical. The Mercedes-Benz dealership told me it was not possible to have Apple carplay on my 2020 E300DE Mercedes - Business edition. And aftermarket solutions of over +1000 € was the only way to get it working. Then I saw the adds about Mbito and bought the dongle. After buying some credits (40 €) and pressing unlocking, the software reprogrammed my car within minutes. It unlocked Apple carplay straight away and it works! So happy with this product!

28 April 2025
Unprompted review
Rated 1 out of 5 stars

This was never delivered and they will…

This was never delivered and they will not respond to my correspondence. The tracking number came from Lithuanian Post and is useless. They just stole my money, never delivered and do not respond to me.
DO NOT TRUST THEM THEY ARE THEIVES. DO NOT BUY.
Steve

28 April 2025
Unprompted review
Mbito logo

Reply from Mbito

Hi there,

I'm so sorry to hear that you haven't received your device. 😔

We apologize for the long delay; however, the courier has seemingly lost the parcel while it was on the way to you. To make this situation right, we've sent a new device to you free of charge last week. We've provided you with a new tracking code in your inquiry.

I'm sorry for the inconvenience.

Warm regards,

Rokas || MBito Team

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