Visited the Holborn branch. It’s just a shop front with a counter. I mention this because I had hoped to go to the toilet once I reached my destination. I thought it works be mire like a building. T... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair. I must thank Elvira and her team for the... See more
Company replied
Exceptional service- collected my parcel, ahead of schedule , and got it to me almost a full week ahead of time. Very easy, and "human" to deal with, and albeit they didnt guarantee an early delivery,... See more
Company replied
Very good responsive booking service with a personal touch. Fair price quoted and auction item (picture) received in great condition and very well packaged. Pick up from the auction house, packagi... See more
Company replied
Company details
- Business to Business Service
- Courier Service
- Digital Printing Service
- Mailbox Rental Service
- Online Auction Service
- Shipping and Mailing Service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
Unit 1, Petre Court, Petre Road, BB5 5HY, Clayton-le-Moors, Accrington, United Kingdom
- 02035350250
- marketing@mbe.uk
- www.mbe.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality service.
This branch of Mail Boxes is such a pleasure to deal with. Staff are super friendly, the service is very fast and they got a parcel to me very, very quickly.
A real pleasure to deal with them as they dealt with a chore so effortlessly for me. I would always use them for anything that I need.
16 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is wonderful to hear that our Glasgow City team could turn a "chore" into such a seamless experience for you, Robert!
We are delighted that you found our staff super friendly and were impressed by how very, very quickly your parcel arrived. Providing top-quality service with a fast turnaround is exactly what we strive for, and knowing that you would choose us for all your future needs is the highest compliment we could receive.
Thank you for your kind words—it was a real pleasure assisting you!
Best regards,
The Team at Mail Boxes Etc. Glasgow - City
Reply from Mail Boxes Etc. UK & Ireland
It is fantastic to hear that you were pleased with our service, Mohannad!
Providing helpful and friendly support is at the heart of what we do at Hatton Garden. We are delighted that our team met your expectations and that you had a great experience with us.
Thank you for your kind words and for choosing Mail Boxes Etc.!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
Friendly helpful and informative
Friendly atmosphere..
Very informative and helpful.
Will be a returning customer great service
Thank you
16 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is wonderful to hear that you had such a positive experience with our Cambridge team, Linda!
We take great pride in creating a friendly and informative atmosphere, so we are delighted that our staff could provide the helpful service you were looking for. Knowing that you’ve already decided to be a returning customer is the best compliment we could receive!
Thank you for your kind words—we look forward to seeing you again soon.
Best regards,
The Team at Mail Boxes Etc. Cambridge
Excellent
What can I say about Mailboxes Norwich, they provide a very efficient packing service, and are so helpful, FIRST CLASS Thank you so much
12 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is brilliant to receive such "First Class" feedback, David!
We are so pleased that our Norwich team could provide the efficient packing and helpful service you were looking for. Our goal is always to make the process as seamless as possible, and knowing we hit the mark for you is the best reward for the team.
Thank you so much for your kind words—we truly appreciate your support!
Best regards,
The Team at Mail Boxes Etc. Norwich
Thanks to Sohrab I was able to get my…
Thanks to Sohrab I was able to get my work looking presentable, shout out to Mail Boxes ETC. big love
11 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
It is fantastic to hear that Sohrab helped you get your work looking its absolute best!
We know how important that final presentation is, so we are thrilled that our City team could provide the support you needed to make it happen. We’ll be sure to pass your "big love" and special shout-out directly to Sohrab—he’ll be delighted to know he made such a positive impact!
Thank you for choosing us!
Best regards,
The Team at Mail Boxes Etc. London - City
Fantastic service
Fantastic service. As a family we required an urgent change of information for my Husband's funeral service. It was done in record time and with good communication.
It helped us through a very stressful time. Thank you
23 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
We are incredibly moved by your kind words, Elisabeth.
Please accept our deepest condolences for your loss. We are so glad that our Morningside team could support your family during such a difficult and stressful time. Ensuring those urgent changes were handled quickly and with clear communication was the very least we could do to help, and we are heartened to know we could provide some peace of mind for your husband’s service.
We will be sure to share your heartfelt thanks with the whole team here in Edinburgh.
Best regards,
The Team at Mail Boxes Etc. Edinburgh - Morningside
Fantastic Service by mbe ( Leeds city)
Fantastic Service by mbe ( Leeds city)
Fragile piece was incredibly well packed
& secure which arrived by UPS
ALL around excellent service.
25 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, David!
We are delighted to hear that you experienced fantastic service at our Leeds City branch. We take great pride in our specialist packing, especially for fragile items, so it is wonderful to know your piece arrived securely and that you were pleased with the overall process.
We will be sure to pass your kind words on to the team in Leeds!
Best regards,
The Team at Mail Boxes Etc. Leeds City
Excellent service from Selina and Ling
27 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Eduard-Cristian!
We are absolutely delighted to hear that you received such excellent service from Selina and Ling. We will be sure to pass your kind words directly to them and the rest of the team at our Hatton Garden branch!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
Excellent fast service highly recommend
26 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
We’re delighted you found our service so efficient! Speed and quality are what we aim for, so it’s great to hear we hit the mark for you. Thank you for the high recommendation—we hope to see you at the Hatton Garden branch again soon!
Excellent and friendly service!
12 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Kurt!
We are delighted to hear that you enjoyed our excellent and friendly service. Providing a warm and professional experience for our customers is what we strive for, so it is wonderful to know we hit the mark during your visit to our Cambridge branch.
Best regards,
The Team at Mail Boxes Etc. Cambridge
Terrible customer service
Terrible customer service, don't live up with the expectations of the brand and overall expensive prices compared to their other stores. Adoid them
3 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Kenneth,
We are very sorry to hear about your recent experience at our High Wycombe branch. It is disappointing to learn that our service did not meet the standards you expect from our brand, and we apologise for the frustration this has caused.
Regarding our pricing, while we strive to remain competitive, costs can sometimes vary depending on the specific services and logistics involved. However, we take your feedback regarding our customer service very seriously and will be addressing this with the team to ensure we provide a more welcoming and professional experience for all our customers.
We appreciate you bringing this to our attention. If you would like to discuss this further, please feel free to get in touch with the branch directly so we can look into what happened.
Best regards,
The Team at Mail Boxes Etc. High Wycombe
For the first time used the service.
For the first time used the service.
Dropped parcel on Monday but did not collect untill Tuesday evening.
The shop was so messy and I was worried if they mix my items with anything.
The staff did not have knowledge of customs or any charges.
Please use official site and store of known delivery services not this kind of third party.
Service 7/10
Time line 5/10
Price 5/10
16 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Dola,
Thank you for sharing your feedback. We are very sorry to hear that your first experience with us did not meet your expectations, particularly regarding the organisation of the shop and the advice provided.
Regarding the collection, we typically have scheduled daily pickups, but we apologise for any concern caused by the timing of your parcel's departure. We also take your comments about the shop's appearance and the team's customs knowledge very seriously; our staff should be able to provide clear guidance on international shipping and ensure all items are stored securely.
We aim to offer a professional and reliable alternative to main sorting offices, and it is clear we missed the mark on this occasion. We will be addressing your concerns with the Huddersfield team to ensure our standards of service and advice are improved.
Best regards,
The Team at Mail Boxes Etc. Huddersfield
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Shelbie!
We are very happy to hear that you enjoyed our service. It is always great to know when our customers are pleased with their experience at our Aldgate branch.
Best regards,
The Team at Mail Boxes Etc. London - Aldgate
jack has really saved our life
jack has really saved our life. He’s so kind and willing to help others. Thanks a lot to him.
23 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Miaaao!
We are so happy to hear that Jack was such a lifesaver for you. It is wonderful to know that his kindness and willingness to help made such a big difference. We will be sure to pass your special thanks directly to Jack and the rest of the team at our Holborn branch!
Best regards,
The Team at Mail Boxes Etc. London - Holborn
Jack is a very kind person and thanks…
Jack is a very kind person and thanks to him I get my passport early and catch my flight.
23 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Jiaye!
We are so glad to hear that Jack was able to help you get your passport in time for your flight. We know how stressful travel deadlines can be, and it’s wonderful to know that Jack's kindness and efficiency made all the difference. We will be sure to share this fantastic feedback with him and the rest of the Holborn team!
Safe travels!
Best regards,
The Team at Mail Boxes Etc. London - Holborn
Absolutely lovely experience— so…
Absolutely lovely experience— so helpful for everything I needed. Thank you!
21 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Ashley!
We are absolutely delighted to hear that you had such a lovely experience with us. It is great to know that our team was able to help with everything you needed. We will be sure to pass your kind words on to everyone at the London - Angel Islington branch!
Best regards,
The Team at Mail Boxes Etc. London - Angel Islington
Shipment from London to Sweden
I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair.
I must thank Elvira and her team for the excellent service. All was accomplished by email corresponence. Receiving the consigment the other day, I could not believe how incredibly well packed the two paintings were. To any one contemplating sending some items of value, I can from my experience highly recommend the service provided by Elvira and her team
19 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Carl-Henrik!
We are so pleased to hear that your family portraits arrived safely in Sweden. It is a real testament to Elvira and the team at Shepherd Market that the entire process was handled so smoothly via email. We take great pride in our specialist packing, especially for items of sentimental and financial value like oil paintings, so it’s wonderful to know you were impressed with the results.
We will be sure to pass your kind words and recommendation directly to Elvira and the rest of the Mayfair team!
Best regards,
The Team at Mail Boxes Etc. London - Mayfair
Fast
Fast, friendly service and very smart business cards produced promptly! Many thanks!
17 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Mr Cheese!
We are delighted to hear that you were pleased with our fast and friendly service in Cambridge. It is great to know that your new business cards met your expectations and were produced promptly. We will be sure to pass your kind words on to the team!
Best regards,
The Team at Mail Boxes Etc. Cambridge
Had an amazing experience
Had an amazing experience, Rodrigo and Bobby were really helpful. Would definitely recommend
17 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review!
We are absolutely delighted to hear that you had an amazing experience with us. We will be sure to pass your kind words on to Rodrigo and Bobby at our London - City branch—they will be chuffed to know their help earned your recommendation!
Best regards,
The Team at Mail Boxes Etc. London - City
What a fabulous company
What a fabulous company. From buying a picture from Lyon and Turnbull, to receiving it wrapped so professionally took 2 working days. They advised me that it would be in a cardboard box, but to my great surprise all the corners had extra strengthening. It arrived in perfect condition.
16 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
We are delighted to hear that you are pleased with the service following your purchase from Lyon & Turnbull. We take great pride in our specialist packing, so it is wonderful to know the extra corner strengthening provided that "great surprise" and ensured your picture arrived in perfect condition within just two working days.
Best regards,
The Team at Mail Boxes Etc. Edinburgh - Southbridge
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.