Still waiting after 3 months for my item to be delivered. They don’t reply to e mails . I would have given them a minus 1 rating if the system allowed it .MBE nationally should take responsibility as... See more
Company replied
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SENT REQEST ON JUNE 25TH for collection, packing and shipping order - 3 weeks later still nothing. Did not reply to 4 email enquiries and phones not working. If you need anything collecting, packing a... See more
Company replied
Have used MBE on many occasions. Top, reliable service. Very safely packed.
Company replied
What can I say about Mailboxes Norwich, they provide a very efficient packing service, and are so helpful, FIRST CLASS Thank you so much
Company replied
Company details
- Business to Business Service
- Courier Service
- Digital Printing Service
- Mailbox Rental Service
- Online Auction Service
- Shipping and Mailing Service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
37 St. Andrews Street, NR2 4TP, Norwich, United Kingdom
- 01603 515 433
3.1
Average
7 reviews
Replied to 69% of negative reviews
Typically replies within 1 week
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Have used MBE on many occasions
Have used MBE on many occasions. Top, reliable service. Very safely packed.
14 April 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Norwich
Hi Paul,
Thank you for your continued loyalty! It’s fantastic to hear that you’ve chosen to use us on many occasions.
We know that consistency is key, so we’re glad we could live up to our reputation for being top-tier and reliable. Ensuring your items are "very safely packed" is always our priority, and it’s great to know our efforts are hitting the mark.
Thanks for the support, and we look forward to seeing you in Norwich again soon!
Best regards,
The Team at MBE Norwich
Excellent
What can I say about Mailboxes Norwich, they provide a very efficient packing service, and are so helpful, FIRST CLASS Thank you so much
12 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Norwich
It is brilliant to receive such "First Class" feedback, David!
We are so pleased that our Norwich team could provide the efficient packing and helpful service you were looking for. Our goal is always to make the process as seamless as possible, and knowing we hit the mark for you is the best reward for the team.
Thank you so much for your kind words—we truly appreciate your support!
Best regards,
The Team at Mail Boxes Etc. Norwich
I'm waiting for my won items from an…
I'm waiting for my won items from an auction house (only 2 small figurines) since weeks. When will you please ship them out?
16 February 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Norwich
Dear Chris,
We are very sorry to hear that you have been waiting for your items. We understand how eager you must be to receive your figurines, especially after winning them at auction.
To help us look into this for you immediately, could you please provide your quote or booking reference number? Alternatively, if you could confirm which auction house the items are located at, we can check our collection schedules and current status for you.
We aim to get these on their way as quickly as possible and appreciate your patience while we investigate.
Best regards,
The Team at Mail Boxes Etc. Norwich
Still waiting after 3 months for my…
Still waiting after 3 months for my item to be delivered. They don’t reply to e mails . I would have given them a minus 1 rating if the system allowed it .MBE nationally should take responsibility as it is dragging their reputation through the dirt.
26 January 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Norwich
Hi Keith, thank you for your feedback. We have looked into your shipment and can see that there was an outstanding payment that was only settled yesterday.
We understand you have now requested that we hold the dispatch until March while you are away. We have updated our records accordingly and will ensure your item is sent out as soon as you return. If you have any further questions in the meantime, please don't hesitate to reach out to the branch directly.
Best regards,
The Team at Mail Boxes Etc. Norwich
I asked MBE Norwich to pick up a guitar…
I asked MBE Norwich to pick up a guitar from an auction in Acle Norfolk. The instrument was collected and I awaited a quote to send it to me. I am still waiting, I have sent many emails and not had one reply and yes I did check my junk file. I have telephoned them direct but no one ever answers. I have contacted MBE Colchester and asked them to collect and post it to me but their hands are tied. It has been 25 days since the instrument was taken to mbe Norwich and am beginning to think the instrument has been approriated by an employee and they don't know how to deal with this situation. I require mailboxes to determine where the instrument is and to pass it to a competent packer and sender and post it to me, I am at a stage where I don't care if it is MBE or whoever I just want my goods in Plymouth in good condition, why mbe Norwich has not contacted me so I can pay them is perhaps a problem for the standards officer of mbe because the service has been appalling so far. Please let me know if a/ you can find it and b/ is it possible for mbe (a packing and posting service) to do their job . Christopher Maskell
20 June 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Norwich
Hi Chris,
I am truly sorry about thexperience you've had with your guitar shipment. We understand your frustration, and I recognise your concerns that the instrument may have been misappropriated.
Mail Boxes Etc. centres are independently owned and operated franchises, and while they strive to provide consistent service, we recognise that individual experiences can vary. This situation, however, is a serious matter that requires immediate attention and resolution.
I urge you to email our Head Office at nso@mbe.uk immediately with all the specifics of your complaint, including the date of the auction, the centre location, and the details of the guitar. Our Head Office will investigate this matter with the utmost urgency to ascertain the whereabouts of your item and ensure a resolution is found.
Best Regards,
Mail Boxes Etc. UK & Ireland
TOTAL LACK OF SERVICE
SENT REQEST ON JUNE 25TH for collection, packing and shipping order - 3 weeks later still nothing. Did not reply to 4 email enquiries and phones not working. If you need anything collecting, packing and shipping with this MBE Office, avoid like the plague and find a company that actually wants to provide a service.
15 July 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Norwich
Hi Simon,
I am truly sorry and very concerned to read about the utterly unacceptable experience you've had.
This level of unresponsiveness and lack of service is absolutely not what Mail Boxes Etc. aims to provide.
I urge you to email nso@mbe.uk immediately with all the details of your order, including the date of your request, the specific Mail Boxes Etc. office involved, and the dates you attempted to contact them via email and phone. Our Head Office will investigate this matter with the utmost urgency to address this severe breakdown in service.
Best Regards,
Mail Boxes Etc. UK & Ireland
Terrible service
Terrible service. I've been waiting for my items since December. They take a long time to respond, and I still don't have a clear answer as to when they'll send my items. They're not trustworthy!
22 March 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Norwich
Dear Ana,
Thank you for your review. We are sorry to hear that you've had this experience in one of our centres. We take customer feedback very seriously and will reach out to the MBE Norwich team to investigate this issue further and ensure they get back to you with a direct response.
Kind regards,
The MBE team
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