MBE Birmingham 022 was recommended by the auction house to ship internationally. Package was very well packed and delivered safely. An area for improvement would be to be more communicative via email... See more
Company replied
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Like the previous reviewer I was hugely impressed with the way in which my oil painting was packaged. In thanking Aliyaah I said that I don't recall ever seeing an article so well packaged. There wa... See more
Company replied
The People at the MBE Mailboxes Birmingham were amazing. David has gone over and above in order to resolve an issue I had with a parcel that went astray. I cannot thank David and the team enough, th... See more
Company replied
Re. MBE Birmingham. My shipment of an antique bronze arrived yesterday in perfect condition and I was so grateful for the careful and intelligent way in which MBE Birmingham packed my purchase: th... See more
Company replied
Company details
- Business to Business Service
- Courier Service
- Digital Printing Service
- Mailbox Rental Service
- Online Auction Service
- Shipping and Mailing Service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
51 Pinfold Street, B2 4AY, Birmingham, United Kingdom
- 0121 269 4750
3.3
Average
7 reviews
Replied to 71% of negative reviews
Typically replies within 1 week
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Well packed and delivered fragile item safely
MBE Birmingham 022 was recommended by the auction house to ship internationally. Package was very well packed and delivered safely. An area for improvement would be to be more communicative via email about the collection status of the item from the auction house.
16 March 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Birmingham
We are pleased to hear that our Birmingham team’s packaging lived up to the auction house's recommendation and ensured your item arrived safely across international borders.
We also truly appreciate your constructive feedback regarding communication during the collection phase. Providing clear, proactive updates at every stage is something we are constantly working to refine, and we will certainly use your comments to help us improve that experience for future clients.
Best regards,
The Team at Mail Boxes Etc. Birmingham
AVOID
AVOID - Terrible experience - no communication, did not collect my items when they said they would and then refused to answer my emails and never called me back when they said they would. Gave them a chance to respond to my complaints and they still never got back to me. Went with another company - Pack & Send Hall Green and the difference was night and day - amazing service.
5 December 2025
Unprompted review
Well were do I start,I asked them to…
MAILBOXES BIRMINGHAM
Well were do I start,I asked them to pick up two clocks bought at auction I took out coverage for damage loss,the parcel arrived and one of the clocks was damaged,sent photogaphs of the damage, and then I got an email saying that the clocks had loose parts,and was difficult to pack, contacted the auction to see if the clocks were damage before the sale, the clocks arrived with broken parts, they were intact, when I bought the clocks and indeed the auction photograph showed also it was not damaged,so it was damaged in transit,then I was told he had a video, and said he was sending I still await the said video,he sent a photograph only of the clock with the loose parts it arrived intact, it was the other that was damaged, I have sent email after email to open a claim for the damage and all.......... ignored totally, So hence the feedback,I will most defiately not be using them ever again , do beware of Mailbox etc Birmingham not good at all BEWARE
Mail boxes
Thank you for your reply,I did contact your head office and things were resolved
10 September 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Birmingham
Hi,
I am truly sorry to read about your extremely frustrating and disappointing experience with MBE Birmingham. It is disheartening and frankly unacceptable that you paid for damage coverage, yet received a damaged clock, and have since been completely ignored in your attempts to open a claim. I understand your deep frustration regarding the failure of communication, the contradictory information you received, and the lack of a resolution for the damage caused during transit.
Mail Boxes Etc. centres are independently owned and operated franchises, and while they strive to provide consistent service, individual operational decisions, communication, and claim handling standards are managed at the local level. However, the complete lack of response regarding your claim is a serious matter that needs immediate attention.
We want to ensure that your specific complaint, detailing the damage, the auction house's evidence, and the failure of the Birmingham centre to provide the promised video or process your claim, is thoroughly addressed.
I strongly urge you to email our Head Office at nso@mbe.uk immediately. Please resend all the specifics of your complaint, including:
Your account and shipment information.
The specific dates of the shipment and when you sent the damage photographs.
Copies of the auction house photograph and any correspondence you possess (especially your emails requesting the claim).
A clear timeline of the centre's failure to respond.
Our Head Office will investigate this matter with the utmost urgency to rectify the situation and ensure the appropriate claim procedure is finally actioned.
Best Regards,
Mail Boxes Etc. UK & Ireland
Fantastic People at the MBE Mailboxes Birmingham
The People at the MBE Mailboxes Birmingham were amazing. David has gone over and above in order to resolve an issue I had with a parcel that went astray. I cannot thank David and the team enough, they really have been so fantastic. I would highly recommend them and look forward to dealing with them again in the future.
10 July 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Birmingham
Hi Bozemoan,
That's absolutely fantastic feedback! We're thrilled to hear that the people at MBE Mailboxes Birmingham were amazing, and particularly that David went over and above to resolve an issue with a parcel that went astray.
It's wonderful to know that David and the team have been so fantastic, and their dedication to resolving your issue is truly commendable. Your high recommendation and eagerness to deal with them again in the future mean a great deal to us.
Thank you for your kind words!
Best Regards,
Mail Boxes Etc. UK & Ireland
Have dealt with many MBE which have…
Have dealt with many MBE which have been fine apart from Birmingham who are dreadful , Requested a VAT receive 4 times all my mails were ignored
MBE seem to have a problem issuing proper invoices and most of the time there is not receipts attached to the parcel
Will have to look at alternative shippers perhaps
20 May 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Birmingham
Hi Alyn,
Thank you for your feedback, and we're sorry to hear about your experience with our Birmingham location. This is not the level of service we aim to provide. We understand how important proper invoicing is and apologise for the inconvenience caused. If you’re still missing your VAT receipt, please email us at nso@mbe.uk so we can assist you directly.
Best regards,
Mail Boxes Etc. UK & Ireland
Very impressive packing
Like the previous reviewer I was hugely impressed with the way in which my oil painting was packaged. In thanking Aliyaah I said that I don't recall ever seeing an article so well packaged. There was a little damage to the outer casing in transit but there was so much padding inside the outer casing that it was very well protected. Very impressed.
18 December 2024
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Birmingham
Dear Peter,
Thank you for sharing your experience! We're delighted to hear that you were impressed with the exceptional packaging of your oil painting. Aliyaah and the team take great care to ensure every item is protected during transit, and it's great to know their efforts paid off. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
The MBE UK & Ireland Team
Re. MBE Birmingham - Excellent service
Re. MBE Birmingham.
My shipment of an antique bronze arrived yesterday in perfect condition and I was so grateful for the careful and intelligent way in which MBE Birmingham packed my purchase: the packing was truly excellent. I haven't often seen packing as good as that!
15 June 2024
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Birmingham
Dear Nicholas,
Thank you so much for your kind words! We're thrilled to hear that your antique bronze arrived safely and in perfect condition. Our team takes great pride in ensuring that every item is packed with the utmost care and attention to detail. It's wonderful to know that our efforts made a positive impact on your experience. We look forward to serving you again in the future!
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