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Mazuma Mobile Reviews 

165,835
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 6,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast payment and seamless online process, noting that money often arrives safely in their bank accounts within just a few days of sending their old devices. Many individuals also genuinely appreciate the fair pricing, clear step-by-step instructions, and constant communication maintained by the team throughout the entire transaction. Though some customers experienced recurring issues with unexpected price reductions after their items underwent the final inspection process. These consumers felt quite disappointed when final payouts turned out significantly lower than initially quoted due to alleged cosmetic damage.

What people talk about most

Payment

Clients share positive opinions on payment, highlighting the remarkable speed and reliability of the process.... See more

Service

Customers consistently note positive experiences with service, highlighting prompt payouts and... See more

Price

Users describe positive interactions with price, highlighting fair quotes and prompt payments sent directly... See more

Product

People report ambiguous experiences with product, reflecting a distinct split in customer satisfaction... See more

User experience

Customers had positive experiences with user experience, reporting a seamless, fast, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being recommended, i contacted mazuma and put in my details. Happy with price quoted so requested bag and postage labels. Posted thursday confirmrd receipt monday and passed inspection monday.... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience selling iPhone 15. I'd had a higher quote to sell an iPhone 15 and went with that seller. More fool me, as they chipped the price down to a quarter of what they were offering. I... See more

Company replied

Rated 5 out of 5 stars

Easy to use website and quick sending of bag and postage. Constant contact via email at every step and got the original offered price, which am sure that many do not with other companies. Again gr... See more

Company replied

Rated 5 out of 5 stars

Seamless transaction, very easy to go through the process. Lots of good advice given for posting the item which helped as I don't sell phones very often. Once they received the phone I was kept up to... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About Mazuma Mobile

Written by the company

Mazuma Mobile is one of the UK’s largest and most trusted technology recycling services, helping people across the UK get cash for their old phones and unwanted tech safely online. Whether you’re upgrading your device or clearing out old tech at home, Mazuma Mobile offers a simple and reliable way to sell your phone online, with free postage options, secure data wiping, and fast payment once devices are received.

How can I get same-day cash for my old phone?

Selling your phone online with Mazuma Mobile is quick and straightforward. Once your phone, tablet, smartwatch, or games console arrives with us and is checked, we offer same-day payment, helping you turn unwanted devices into cash without long waits or hidden fees.

How can I send my device to Mazuma Mobile?

Customers across the UK can choose from free and flexible postage options when selling their phone online. This includes Royal Mail Tracked delivery or convenient DPD collection from your door, making it easy to send your device in a way that suits you.

Why do millions of customers trust Mazuma Mobile?

Mazuma Mobile is trusted by millions of customers in the UK for a transparent and reliable phone trade-in service. We focus on clear pricing, fast payments, and secure handling of every device, giving customers confidence when choosing where to sell their old phone.

Got an unwanted phone, tablet, smartwatch or games console? Trading in your old tech instead of leaving it unused helps extend device lifecycles and supports responsible technology recycling in the UK.

Sell now

Quick. Simple. Hassle-free!

Written by the company

Same-day cash you can rely on
How quickly can I get paid? Sell your phone online with confidence. Mazuma Mobile offers same-day payment once your device arrives and is checked, helping customers across the UK turn old phones and unwanted tech into cash quickly, with no hidden fees or long delays.
A secure trade-in service you can trust
Is it safe to sell my phone online? Mazuma Mobile is one of the UK’s most trusted technology recycling services, with over 19 years’ experience. Every device is securely handled and data-wiped, giving customers peace of mind when choosing where to sell their old phone or tech.
Simple, flexible trade-in
How do I send my device? Selling your phone online is easy with Mazuma Mobile. Customers can choose from free postage options including Royal Mail Tracked or DPD collection from their door, making it simple to trade in phones, tablets, smartwatches, and games consoles across the UK.

Fast Payment!

The fastest way to get cash for your old tech!

We promise to send your payment on the same day we receive your device! Our FPS bank transfers clear in your account on the same day. No slow BACS payments which take 3 working days.

Contact info

Promotion box for Mazuma Mobile

Award Winning

Mazuma recently won the best trade-in programme 2026!

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(165,835)

6,164 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Throughout

Easy to use website and quick sending of bag and postage.
Constant contact via email at every step and got the original offered price, which am sure that many do not with other companies.
Again great comms to confirm sale and money in bank when said it would be.

A great overall service and would definitely recommend !!!!

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Tony,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment within 24 hours. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Sent phone paid out no messing better…

Sent phone paid out no messing better than a couple of the others who promise an amount and then try and palm you off with another amount when they get your phone

13 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi June,
Thanks for the fantastic feedback! We're glad you found the process simple and straightforward, we really appreciate you trusting us with your device recycling. We look forward to helping you again in the future.
Best regards,
Mazuma

Rated 5 out of 5 stars
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Lee,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Really easy to use

Really easy to use, very fast and keeps you informed at every stage of the transaction. Couldn't ask for more

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Andy,
Thank you for your kind words! We are pleased to hear you found our service efficient and our communication clear. We appreciate your feedback!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Excellent

Excellent, got the price they quoted. Received the money the same day.

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Emma,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment within 24 hours. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Flawless transaction

Flawless transaction, told the price I would get and received the money into my account on the day they received my phones.

12 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Brian,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment within 24 hours. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 1 out of 5 stars

Disgraceful and greedy

Very disappointed in the service and price I received. They are definitely making money out of people by being very dishonest about the condition of the hardware they receive. After taking pictures myself before the device was sent then receiving an email to say it was damaged and then devalued by nearly £400 was an insult. Due to my circumstances I had to accept a counter offer but I was counting on the money. Absolutely disgraceful way to do business. Will never go back or recommend.

14 August 2026
Unprompted review
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Kate,
Thank you for your review. We apologise that you are not happy with the service we provided or our assessment. I can see from your order number that we flagged for deep scratches on the screen & this is listed under our faulty category. Sorry if this was not clear to you when making the order. I can see you have accepted the adjustments and the payment was completed on Friday.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Speedy and accurate payment

Great experience selling my old phone. Received the packaging very quickly and within 3 days had received payment. Would definitely use again or recommend to others.

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Emily,
We're thrilled to hear you were happy with the service we provided & how quick your order completed. Your recommendation means the world to us, and we're always here if you need us again in the future!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic . Paid the same day, fantastic price . Will absolutely use again .

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Louise,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment within 24 hours. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 4 out of 5 stars

Quick and easy to use

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Shaun,
Thank you for a 4-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

FAB service

Great company best one to use to sell old mobiles, fast payment within a few days very good :) thank you

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Nicola,
Thanks so much for the kind words. We are really happy to hear you are pleased with the fast service. Glad we can make it easy for you.
Thanks again!
The Mazuma Team

Rated 5 out of 5 stars

Excellent service and fast payment

Excellent service and fast payment

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Stuart,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Great service and quick money in the…

Great service and quick money in the bank account can not fault in any way

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Matthew,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Excellent swift service and kept…

Excellent swift service and kept updated throughout the selling process. Cash received in double quick time as promised

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Chris,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment within 24 hours. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

EASY AND EXTREMELY FAST PAYMENT

EASY AND EXTREMELY FAST PAYMENT, GREAT SERVICE.

12 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Wendy,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment within 24 hours. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Great service

Great service

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Jade,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Can’t be any more straight forward

Can’t be any more straight forward. Really happy with the service. Will use again. Thanks.

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Prashant,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Very good service sold my iPhone 14 Pro…

Very good service sold my iPhone 14 Pro Max sent late Friday payment in my account Wednesday morning couldn’t recommend enough 👌🏼

11 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Matt,
We're thrilled to hear you were happy with the service we provided & how quick your order completed. Your recommendation means the world to us, and we're always here if you need us again in the future!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Would recommend

I was a little reluctant based on reading reviews, however, from taking the device to the post office (using the special delivery service) and receiving the funds in my account it was a very quick process (approximately 28 hours). Received the full offer as quoted. Kept up to date with the process i.e. when the device had been received, when it had been tested, when payment had been processed. Very happy, 8 bananas, would recommend

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Rosie,
We're thrilled to hear you were happy with the service we provided & how quick your order completed. Your recommendation means the world to us, and we're always here if you need us again in the future!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, quickly posted and payment thank you

14 August 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

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