Mazda Reviews 

I regret to say that my experience with the 2015 Mazda CX-5 2.2 diesel has been far from satisfactory. This vehicle, which should have been a reliable and enjoyable driving experience, has instead been plagued by a series of significant issues that have caused me considerable financial and emotional distress (this is not just me - join the Mazda CX-5 Owners Club UK on Facebook and see for yourself).

One of the most glaring problems is the poor-quality design of the injector seals. This design flaw has led to fuel leaking into the oil tank—a critical issue that results in severe engine damage. The repair costs for this problem are exorbitant, often amounting to thousands of pounds. Unfortunately, I had to take out a loan just to cover these unexpected expenses, a situation that no car owner should have to face. It’s baffling and frustrating that Mazda, a brand that claims is supposedly known for its engineering prowess, could design a car with such a severe and costly defect.

Additionally, the wing mirror motor issue is another well-known problem with this model. The motor frequently gets stuck, leading to inconvenience and frustration, particularly when trying to adjust the mirrors for optimal visibility. This is a design flaw that undermines the overall driving experience.

Mazda’s customer service has done little to alleviate these problems. When I reached out for assistance, my offer of goodwill was rejected outright by James Bayford, who responded with the laughable remark, “Encountering difficulties at any stage in the vehicle’s life is not expected.” This statement is especially infuriating given that the car’s design flaws have led to such serious issues. It’s disheartening to see Mazda dismiss legitimate concerns so flippantly, especially when the problems stem from their own design oversights.

The Diesel Particulate Filter (DPF) on this model is also problematic. It’s prone to clogging, which can cause the car to stop functioning altogether. This issue not only affects performance but also adds to the ongoing maintenance headaches and potential repair costs.

In conclusion, Mazda’s customer service, represented by individuals like James Bayford, and the brand’s overall lack of empathy and understanding, have been deeply disappointing. Their response to significant issues with their vehicles suggests a disregard for customer satisfaction and a reluctance to take responsibility for known problems. My experience with the 2015 Mazda CX-5 2.2 diesel has been a costly and frustrating ordeal, and it is a stark reminder of how crucial it is for manufacturers to address and rectify design flaws and offer genuine support to their customers. Something which James Bayford (Customer Relations Manager) and Mazda clearly do not seem to be bothered about (spend five minutes reading the other reviews on this page and you’ll understand).

DO NOT buy from this company. There is a reason their trust pilot rating is SO low. Terrible cars, terrible customer service. Shame on you and thanks for nothing.

I don’t know why there are so many negative reviews, we have been using Mazda Stourbridge for almost 10 years, purchasing Mazda 2, 3, 6 and now CX5. All purchases have been excellent and staff have been so helpful. Mazda is a top brand!

Genuinely awesome service at Mazda Plymouth. The team was top notch as they made getting myself a new car so easy. My new Mazda is incredible! Thanks to Mazda Plymouth.

AVOID AT ALL COSTS!!!

Roadside assistant staff are rude and Mazda do not repair a car, but return it to you saying it is fully fixed - cannot even be driven off of the recovery vehicle!

They are happy to leave a female stranded at a service station, in the middle of the night, in a car that does not lock.

Three weeks without a vehicle and staff lie and hang up the phone on you.

If you are thinking of purchasing a Mazda, think again.

Preston: After my experience, I will never purchase a Mazda again, their fault my pain. Genuinely understand why so many negative reviews, still out of pocket. Not one positive point I can make.

Service package is a trap, if you close it they will not refund you for twenty eight days and charge to £30 for the privilege of waiting......

It's time for the 6th annual service of my MX5 and I have just received a message with the headline 'It's time for my Annual Spa Day!' purporting to come from my car as the next line is 'It's me, XX123XXX. I don't know why I said that because everyone calls me Reg.' I have spent a lifetime in senior roles in large marketing organisations, as well as my own business and this must be the most patronising and infantile marketing message ever. Needless to say I will sever my relationship with this Mazda dealer as the vehicle is out of warranty and have my service and MOT carried out by a local garage which avoids gimmicks from overpaid marketing departments and just gets on with the job.

Coventry Mazda ,

It’s a shame they can’t accurately describe vehicles on their forecourt, it would have saved me paying a deposit spending 2.5 hours of my weekend . I went in good faith trusting what I thought was a reputable brand , only to be let down by the incompetent salesman.

4 months ago break liquid light was flashing. Went to Mazda Millcars and they charged me

3 months later happened again and they said it is under warranty and not charged but I have paid fir 10 days loan car (they haven’t advise for rental car and claim from warranty etc..)

They done servicing as well I have paid more than £1000 i have used 1 month for loan car etc…

They done servicing and 2 weeks later oil change due light come out..

They are only saying sorry come and we will reset. For 1 hou investigation they charge £160 but they haven’t sorted out problems and they are wasting my time. When it is my fault I am paying when their fault they don’t pay…

I have in the past been the happy and satisfied owner of 2 quality used Mazdas purchased from North West Mazda dealerships. The first was the 6 in Mazda Red on a 19 plate and the second a CX5 also in Mazda Red on a 20 plate both purchased from Mazda dealerships in the North West as i live in the North West. I never once had any issues with them apart from the 6 needed stronger wing mirror motors which was happily done under warranty. Then after having a couple of Kias i decided that i would once again go back with Mazda and so started hunting for the Mazda 3 Saloon in Mazda Red from a Mazda dealership. The only one i could find was in Grimsby nearly 200 miles away in Nunns mazda. I looked at the photos on line blowing the photos up and giving them a really good scan. It looked perfect and as it was an approved used Mazda on a 20 plate it came with 12 months Mazda Warranty and so i rang them to ask questions about it and was told that it was bought new from them by a lady who was a good customer of theirs and it was serviced by them and had its mot with them. I paid the deposit and as I've always trusted Mazda dealerships i said i would get the train down which would take nearly 4 hours and would buy it. As it was 4 hours travel to them i booked a hotel. They said that when i arrived at Grimsby Station they would be waiting to pick me up in my new car and then i could drive it back to the dealership. When i arrived there was my nice Red Mazda except there was a scratch down the side of the rear passenger door and when i pointed it out to their salesman he simply said what did i expect from a used car? Because i had travelled so far and i was tired i asked if he would knock something off the price so that i could have the scratch buffed out but he flatly refused. As i was still at the train station i told him that i wouldn't therefore be buying the car and would be getting the next train home. He jumped into the car and as he passed me he was laughing out loud so that i could hear him. I went to buy my train ticket home but was told that the line had faults and so trains were suspended. With this and also because I'd paid to stay in a hotel i decided to ring the dealership and tell them I'd changed my mind and would have the car and that i would pay someone to buff the scratch out. I had also paid the dealership to apply their own paint protection as I've always had paint protection applied to cars I've purchased. I bought the car and went back to the hotel. I left the following morning 12th march for the 200 miles journey but when i reached my home the paint protection application had smeared from front to back. I rang the dealership and their response was well it hasn't happened before instead of oh dear we'll pay to have it sorted for you by your local Valeting company. I was asked by them to get in touch with the supplier of their paint protection to which they also said well mine was the only car this had happened to and that the dealership that they supplied to had never complained about anything like this before. So once again i rang the dealership. They begrudgingly paid me back the money i had paid them for the paint protection. I still needed the smeared paint protection cleaning off and so i once again rang their supplier who also begrudgingly said they would get in touch with a Valeting company local to me to reapply their solution. The Valeting company rang me and when he came round he informed me that they had offered him £30 to clean and reapply the solution to which he replied don't waste his time by offering such a pitiful payment so they agreed to pay his going rate. The Valeter informed me that he had never ever heard of this brand of solution and after reading the ingredients said it's absolute rubbish. He also informed me that he had been in touch with the people from the dealership who had applied the solution to my car and that they had informed him that they hadn't had the time to apply the base coat before applying the top finish coat and so that was the reason for the smearing as it had nothing to key onto. I ended up putting a further £300 towards having my car Ceramic coated. Surely this was the last of the bad news i would have going forward with this car. Nothing would be further from the truth. I've had new wing mirror motors but thankfully covered under warranty but the latest problem was 2 weeks ago when my car broke down and was showing multiple faults. When the recovery turned up he checked the battery and also hooked the car up to the diagnostic machine. He printed off a slip that showed the battery should be showing 335 amp which was healthy but it was actually showing 665 amp which was off the scale. Today i took the car to my local Mazda dealer and after hooking it up to their Diagnostic machine at the cost of £149 and a new battery totalling £380. Nunns mazda of Grimsby have refused to help with this cost. Avoid Nunns mazda Grimsby!!!

Four years old and 22k miles, serviced by Mazda dealer since new - major water ingress, major electrical fault causing two batteries to drain in two weeks (including the 'new' one), £1400 repair quoted for exhaust 'valve' and numerous recalls over the four years! Very poor second hand value reflects low esteem for Mazda brand.

Refused to stand over a cam shaft issue that lead to a Mazda 6 with 45000 miles, going to scrap. After researching issue and talking to people in the industry, this is an extremely common issue with diesel models, yet Mazda completely washed their hands of the problem. Plenty of fake sympathy, but zero help. In any other industry, knowingly selling defective products, would be a criminal offence, yet car manufacturers like Mazda seem to be immune from the rules.

Mazda uk aren't showing the class of a major player in the car industry , currently we have a problem with a sensor, we have researched and see there has been a recall in a lot of countries in the world inc US and Australia, the cost of the sensor and oil change £960 !! I've asked my local mechanic to fix but he is unable to buy sensor from any parts distributor, when contacting Mazda parts they want £945 for the sensor !!!! Something doesn't add up.
I contacted Mazda uk , they said it wasn't a recall in the uk even though same model and year the problem arose, they said to contact Lincoln Mazda (pentagon) and ask them to write to Mazda uk and ask for goodwill, I sent a message back to the customer relations manager as I thought they could easily just pass the complaint/issue to there warranty technical department but we haven't had a reply since, quite disappointed with Mazda in general, I've had a diesel for 30 years now , from Peugeot, Ford, Mercedes and Volkswagon and never had issues like this , the car itself is a fantastic drive, comfy and well supported with driver aids BUT because of this ongoing issue you are never quite confident your trip will end up in the car going into a limp mode its a real shame , if only Mazda had realistic pricing on a sensor we wouldn't be making an issue of it !!
BTW you can get the 2017 sensor for £250 ?? so why almost 4 times that for a 2018 ? I have noticed that these problems are quite common when looking at different websites and the frustration levels are similar.
Hoping Mazda do the right thing

Extremely helpful and friendly staff. Dan Parfitt the sales man we dealt with had a great deal of knowledge about the vehicle I purchased and organised preparation of the vehicle for collection right on time. He explained all of my purchase options and additional products I could purchase if required without any pressure to do so. I would recommend a visit to Newport Mazda if you are looking to replace your car.

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WOW... 5 STAR for Debbie and Chris took care of my car like it was their own, i had a service booked and ended up with a recall.
They arranged a loan car even though they had none Debbie worked hard to get me one from Enterprise rental. For the two and a half weeks I was kept in the loop. When my car was ready Debbie had it cleaned and ready for collection. Sometimes it's hard to get good service, Chris and Debbie made the journey more comfortable for me........ SADLY 😔 the complete opposite from the Sales Director Kam Shokar on the day I dropped the car off, I walked around the shop floor and I was trying to get my insurance details for the rental from enterprise, looking for a pen I found one on an empty desk at 8am halfway through writing the details I needed I was shouted down by Kam Shokar he was saying "don't touch that pen" as he walked over to me, after writing the details I was going to explain... without a chance to say anything Kam Shokar shouted his head off..turned and walked into his office. (I would have preferred "Sir would you like to borrow a pen)
After that his staff couldn't look me in the eye.
I know this is Romford and not Knightsbridge but the red carpet should be out for everyone who walks through the door.
I am a keen Mazda driver for many years and I feel I can't return to Romford Mazda.
Credit to the staff for putting up with this behaviour from a member of staff let alone the" Sales Director "
I have been emailing Jeremy Thompson at Mazda Dartford and my next bunch of services will be done there.
I am a highly trained specialist in my frame of work and I feel Kam Shokar looked down on me, a customer is a customer. Being the Sales Director doesn't allow him to speak with customers it that way, I'd hate to think of how he speaks to his staff.
I won't let this spoil my love for such a fantastic car brand.
100% credit to Chris and Debbie for holding customers.

I have bought two not very expensive used Mazda cars from two different main dealers over the last eight years or so. My cars get the worst of all worlds, not used for months and then used a lot for a few weeks in areas public transport can’t take me. I have found the experience of buying from a main dealer, the peace of mind and the not such a high premium on buying privately or from a non-franchised dealer, in both cases extremely satisfying. I was not treated as a second class citizen simply because I was buying at the cheaper end of their stock list, on the contrary, everything was done to both smooth the transaction re part-exchange and transfer costs, and to make me feel special, almost part of the family. In both cases the car, guaranteed by the full Mazda dealer network, has proved to be what Mazdas always were expected to be, well built, thoroughly checked and maintained and thoughtfully retailed, respectfully and honourably with reliability at its heart and centre. I’ve had years and thousands of miles of trouble free motoring in my low cost secondhand main-dealer Mazdas. Thank you Mazda.

One of the worst customer support. I am struggling to fix my head lamp issue for the last 3 months

very disappointed of Mazda (2.2 skyactiv diesel) full of issues…exhaust camshaft gone…Low oil pressure due to injector leak…hard break pedal( vacuum pump) gone as well so basically every warning light on this car came up this kind of issues should be done on a goodwill basis no matter of mileage

My 2021 MX5 has done 14500mls from new and was 3 days outside the 3yr warranty period when I took it for service and MOT. It was found to have leaking shock absorbers. They didn't want to know. We're totally dismissive. Even told me they had had a few vehicles back with same problem and it must have been a faulty batch. Very disappointed with their lack of concern and attitude. Will be going elsewhere in future.

Awful service,very rude and incompetent advice mixed with attitude.
Keep away.