I ordered this for my husband who has had a bum bag from Maxwell-Scott for many years. Fabulous quality with enough space to hold all his cards (mainly heritage organisations). Item not in stock... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely beautiful product - and amazing customer service. I honestly couldn’t recommend Maxwell-Scott highly enough. I have bought quite a few items from them now and I have never been anything but... See more
Company replied
Beautifully crafted luggage labels. Had to wait for them to come from Italy which was frustrating as the website stated “in stock” but they arrived in time for Christmas and it was worth the wait. Hav... See more
Company replied
Beautifully made laptop bag, I am so pleased! Brought this for my husband’s 50th birthday…. He was very pleased. Great customer service. I have also previously purchased the doctor’s bag a few... See more
Company replied
Company details
About Maxwell-Scott
Written by the company
Maxwell-Scott fuses British design with the finest Italian craftsmanship. Luxury range of luggage & travel bags, holdalls, leather briefcases, shoulder bags and ladies handbags, classic handbags, luxury briefcase, womens leather shoulder bags, leather wash bag and leather gifts for men in brown, tan and black. All our luxury Italian leather goods come with a full guarantee.
HANDMADE IN ITALY
ABOUT MAXWELL–SCOTT
Our family-run business was founded by English entrepreneur William Scott Forshaw in 2002, championing the values of superior quality, timeless style and durability. Renowned for creating forever leather bags and accessories to be passed down through generations, we continue to be inspired by the iconic shapes, effortless style and extraordinary precision that is synonymous with fine British design.
We’re a luxury brand that genuinely cares (you’ll find no greenwashing here). We sustainably source only the finest, most durable full grain leather, and trust expert leather artisans to handcraft our premium leather bags and accessories at a highly-regarded atelier in Italy — we always have, and we always will.
WHAT SETS US APART
We believe in fine quality, genuine leather goods that are made to last, which is why we offer a unique 25-year warranty and friendly, hassle-free customer service for your peace of mind. You can trust us to ensure that your luxury Italian leather bag or accessory will be handcrafted, quality checked, wrapped and delivered to you with pride and care. Our love for leathercraft begins with the journey of our products, and ends with our satisfied customers — we’re here to assist you with your purchase, every step of the way.
Contact info
Unit 9 Hassacarr Close,, YO19 5SN, York, United Kingdom
- 0870 242 4684
- info@maxwellscottbags.com
- www.maxwellscottbags.com
4.6
Excellent
904 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing leather backpack
Amazing leather backpack, and brilliant response from the company. Very helpful.
17 December 2024
Reply from Maxwell-Scott
Thank you for your 5 star review! We are glad that you like the backpack and are happy with our support. We really appreciate you taking the time to leave us this positive review. Charlotte Forshaw - Customer Services Manager
Wow.!
It took a while for the package to drop into my mailbox, but it was worth the wait, such genuine craftsmanship and so nicely and carefully wrapped.
18 December 2024
Reply from Maxwell-Scott
We are very happy to hear that you are impressed with the craftsmanship of the key ring. We apologise for the delay with the delivery, but are very pleased to hear you are happy. Charlotte Forshaw - Customer Services Manager
Bought the wallet as a gift
Bought the wallet as a gift.
Great product. Fantastic quality. The recipient was extremely happy with it.
23 December 2024
Reply from Maxwell-Scott
We thank you for leaving a review, Julia. We are glad that you were happy with the quality of the product and the gift was well received by the recipient. Charlotte Forshaw - Customer Services Manager
Very satisfied
Kept in the picture throughout. Friendly and professional. Excellent product
23 December 2024
Reply from Maxwell-Scott
We really appreciate you taking the time to leave us a review. It is great to hear you had such a positive experience and are happy with the product received. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your review, Richard. We are glad you are happy with the service and product. Charlotte Forshaw - Customer Services Manager
Great product and packed carefully
Great product and packed carefully. Communication was a little sparse and I needed to check that it was indeed on it's way. Would highly recommend and I am a returning customer.
16 December 2024
Reply from Maxwell-Scott
We are pleased to hear that you are happy with the product and packaging. We will always try to keep in touch to keep you updated on the process of the order, so apologise that you felt the communication was spare. We thank you for continuing to use Maxwell-Scott and look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Manager
Wallet for Christmas Gift
Ordered a wallet for a Christmas gift for my husband. The website is easy to use, and the ordering process is fuss-free. There was a minor blip, as the particular item I ordered was not available in the UK, but a shipment was expected from Italy anytime. This was explained to me via email and, when the shipment arrived from Italy, my order was dispatched via express mail at Maxwell-Scott’s expense. So, I couldn’t be happier with the customer service. My husband is delighted with the wallet.
16 December 2024
Reply from Maxwell-Scott
Thank you for your review, Mandy. We are happy to hear that your husband was delighted with his wallet. Sometimes we can have small delays with stock, but we will always do our best to get the order shipped to you as quickly as possible, so are pleased to hear this was appreciated. Thank you again for leaving us a review. Charlotte Forshaw - Customer Services Manager
Great customer service
Great customer service , great product easy ordering process.
18 December 2024
Reply from Maxwell-Scott
We really appreciate your review, Laura. As a family run business, customer service is very important to us, so it is always great to see that this is being well received by our customers. Charlotte Forshaw - Customer Services Manager
Great product
Great product. Efficient delivery.
Very good product - briefcase. Looks great. Smells amazing.
18 December 2024
Reply from Maxwell-Scott
Thank you very much for your review, George. We are very pleased to hear you like the briefcase and the delivery process. Charlotte Forshaw - Customer Services Manager
I received my briefcase with no…
I received my briefcase with no shoulder strap. I have written to Maxwell Scott and still to date no response. Very disappointed! Furthermore, there was a small mark on the briefcase that I’m not happy about. I expected it in perfect condition.
11 December 2024
Reply from Maxwell-Scott
Thank you for your review, Amanda. We responded to your message on the 19th of December, so apologise if this email has not been received. We will try to reach out to you again regarding this and hope to resolve any issues. Charlotte Forshaw, Customer Services Manager
Reply from Maxwell-Scott
Thank you for your review we appreciate you taking the time to provide us with positive feedback - Charlotte Forshaw, Customer Services Manager
Purchased wallet
01/14/25: Maxwell-Scott UK finally called me. They were having email non-delivery issues ... not sure why. They gave me status update (wallet coming from Italy to UK to San Diego). They refunded by 2day FedEx cost. Rcvd wallet last week ... wife is happy with product. I just wish that their NY web site had mentioned that holiday orders would be significantly delayed. Anyway, all is well now :)
-----------------------------------------------
12/18/24: Purchased wallet, w/ 2day FedEx, from their website the week before Christmas 2024. Received email confirmation with order number. Email stated I could go to Maxwell-Scott website to monitor delivery status. One week later, still no status available. Additionally they don't respond to my emails and don't answer their phones during the time periods they state they are available. Clearly not the service I was hoping for, plus have not received the wallet.
18 December 2024
Unprompted review
Reply from Maxwell-Scott
Thank you for your review. We are very sorry that there have been communication issues. We had tried to respond to your emails but unfortunately received an error message and they bounced back without sending. Our customer services team will reach out to you by phone today to trying and resolve this issue. Charlotte Forshaw - Customer Services Manager
Wonderful products and excellent service
The quality and looks of your leather bags is just fantastic. I searched for a high quality brand with honest products for quite some time, and I have definitely found that with Maxwell-Scott. Their customer service is excellent as well. I already bought three items and they are just wonderful.
12 December 2024
Reply from Maxwell-Scott
We were pleased to hear you were happy with the quality of our products and service Jort. We look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Manager
Shoulder bags
I bought two shoulder bags. One for myself and another for my sister as Christmas presents. The package was delayed as there was no stock in the UK. I was promptly informed after placing my ordering and as a courtesy my delivery was upgraded to a day of my choosing. The package’s were elegantly and safely wrapped and I’m thrilled with the product. I hope it will be a bag for life.
11 December 2024
Reply from Maxwell-Scott
Thank you so much for your review, we appreciate you taking the time to let others know about your experience. Charlotte Forshaw - Customer Services Manager
Great service!
4 December 2024
Reply from Maxwell-Scott
Wow! 5* thankyou Thi Lan, it means a lot to us. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
You're welcome Rebecca! We aim to please and thankyou for the 5* review. Charlotte Forshaw-Customer Services Manager
Excellent service from start to finish…
Excellent service from start to finish on two seperate orders.
6 December 2024
Reply from Maxwell-Scott
We aim to offer great customer satisfaction so we are glad you found great service for both orders Cathy. Charlotte Forshaw-Customer Services Manager
Excellent Product
Excellent customer service and excellent product. Very happy with my recent order and will be ordering in the future.
4 December 2024
Reply from Maxwell-Scott
We would be glad to welcome you back in the future Jordan, happy to help! Charlotte Forshaw-Customer Services Manager
Reply from Maxwell-Scott
Thank you for taking the time to provide us with feedback Ralf, we do appreciate it. Charlotte Forshaw - Customer Services Manager
Great shopping experience.
Beautifully made item delivered well packaged and arrived a little before the email said it would which was a bonus. Very pleased with the whole experience.
6 November 2024
Reply from Maxwell-Scott
Thank you for your review, Jeanne! We are happy to hear you had a great experience throughout your order and hope to assist you again in the future. Charlotte Forshaw - Customer Services Mgr
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.