Maughan Jones Reviews 

582
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning design, noting that the timepieces look far more expensive than they actually are while offering incredible value. People also love the generous included accessories, such as extra straps and changing tools neatly packed inside a premium presentation box. However, some customers also noted issues with unexpected delivery delays caused by external courier services during busy periods. A few consumers also mentioned encountering occasional problems with customer support response times or minor timekeeping functionality flaws. Furthermore, a number of buyers experienced minor inconveniences regarding the sizing of metal bracelets.

What people talk about most

Product

People report positive experiences with product, highlighting that the watches are amazing quality and look... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the build, styling, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Price

Clients share positive opinions on price, highlighting that the items offer exceptional value and feel much... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting incredible affordability and luxury... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps.... See more

Company replied

Rated 5 out of 5 stars

I have just received my Brand new Monument Automatic in Blue sporting a reflective face that sparkles whatever the light. The seconds hands glide like a Rolex or a Tag perfectly magically... See more

Company replied

Rated 5 out of 5 stars

Amazing Company, top quality products & best in class regardless of price customer service - they are beyond excellent 👍🏻 In reality they are the wake up call the entire watch sector neede... See more

Company replied

Rated 5 out of 5 stars

I have owned Tutor, Tag and Brietling watches. The Maughan Jones watches are brilliant, feel and look great! I’m really glad I bought 4 different versions! I purchased on 29th Dec and arrived around 9... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

582 reviews

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Asks customers to review

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Replied to 88% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(582)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seen my work colleague wearing one of…

Seen my work colleague wearing one of these watches and it kept catching my eye , ordered one and so glad I did , great watch , feels good and looks good , ordered with ease online and quick delivery.
Well packaged and presented.
10/10

6 October 2025
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Reply from Maughan Jones

Amazing. So glad you are happy with your recent purchase. Keep an eye out for some new styles launching very soon 🎊

Rated 5 out of 5 stars

Nice watch

I love the design of the watch and the services is amazing.

3 October 2025
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Reply from Maughan Jones

Many thanks for your review. 😍

Rated 5 out of 5 stars

great watch

8 October 2025
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Reply from Maughan Jones

Glad you like your purchase Stephen. Subscribe to our website for some exciting new styles coming out soon

Rated 5 out of 5 stars

This was my first time in ordering a…

This was my first time in ordering a watch from your company and was a little sceptical anyway item came quicker than expected and packaged exceptionally well and watch is beautiful will be ordering another one.

6 October 2025
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Reply from Maughan Jones

Thank you for your lovely review Sharon. We look forward to sending you your next purchase ⌚

Rated 3 out of 5 stars

The Good, the Bad and the Ugly

The Good - Though the faces were slightly smaller than anticipated they do look quite smart, so generally happy with the 3 colours I purchased.

The Bad - I intended to change to the colour straps from the start, this was not an easy process and the instructions were limited, so this coupled with setting up the clasp was very tedious.

The Ugly - Partly my misunderstanding of how the watch works, but why anyone would design watch that stops when you take it off at night is beyond me, probably one of the most ridiculous things I have seen, needs to reset every time you put it back on.

Overall - They look smart but a lot of faffing around with the watches, you get what you pay for though so cant complain for £152 each, but I wouldn't recommend to others.

6 October 2025
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Reply from Maughan Jones

Hi William. Very pleased that you are happy with the colours that you have purchased. I have reached out to you and supplied videos on how to change the watch straps and also how to use the clasp. This is a very simple process and i think the videos will help you. The automatic functions of the watches cause some confusion. If they are not being worn daily, they will require manual winding. Alternatively, a watch winder is the best alternative to keep the watch moving and so stops the need to manual wind. We do also supply the Apex watch which is battery operated if the automatic feature is not suited to you. We have new styles of the Apex watch coming out very soon which i think you will like very much. If you still have any concerns, our customer support team are always happy to assist you.

Rated 5 out of 5 stars

Had a Luminex for my 40th Birthday

Had a Luminex for my 40th Birthday. I have a Tag Formula 1 Aston Martin Special Edition and I genuinely find it hard to decide to which one to wear on a night out. I would suggest buying a Maughan Jones watch now before they go up in the watch world. Cannot argue the watch you get at this price!

11 June 2025
Unprompted review
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Reply from Maughan Jones

Thank you so much for your lovely review Simon. We are so pleased that you love your watch. Watch this space for more exciting lines added to our collection.⌚👌

Rated 5 out of 5 stars

Great quality

Great quality, Looks even better.

2 October 2025
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Reply from Maughan Jones

Thank you so much for your review and hope you're enjoying your new watch ⌚

Rated 5 out of 5 stars

The watch is really good.

It’s a beautiful piece, every thing is really good.

30 September 2025
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Reply from Maughan Jones

Thank you for your review Daniel and so pleased we managed to resolve the issues you were experiencing. Our customer support is always here if you have any further queries. Enjoy your watch ⌚

Rated 1 out of 5 stars

I had a couple of small queries about…

I had a couple of small queries about my purchase. I rang about five times, left messages on the website but did not get the courtesy of a reply. I still do not know if the watch should stop if I pull out the crown to the second stop. I still do not know if the poor luminescence is standard. Very poor customer service

30 September 2025
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Reply from Maughan Jones

William, your calls to us were made when our office was closed and to date, we have had no messages or emails regarding any concerns over the watch. The only contact we had via phone was when we contacted you for address clarification. If you still have queries then please email us at support@maughanjones.com where any emails are answered same day.

Rated 3 out of 5 stars

The hour hand is out of line

The hour hand is out of line, the movement is a very old Miyota 8215,
Time keeping is poor it loses 10 minutes in 48 hours, more money on the watch quality and less on the packaging, the movement and watch body including the strap is available on temu, that's the quality? Don't waste your money on the fancy packaging

30 September 2025
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Reply from Maughan Jones

Eric, we have reached out to try to get any issues that you may have resolved. Your watch is covered under a 2 year warranty for any manufacturing faults and so we can get this issue easily resolved. All watches are inspected before being dispatched but sometimes time keeping issues can happen. All of our straps are engraved and made to order specifically for the style of watch. These come free with every Luminex and Apex watch as standard. These cannot be purchased on Temu to the same spec. Strap change and link removal tools are also included free inside every luxury box.

Rated 5 out of 5 stars

Great Service and Cool Product

Good customer service. Quick delivery and fabulous looking product - very cool with metal and rubber strap options.

29 September 2025
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Reply from Maughan Jones

Thank you Frank. The option to change the straps seems to be a real winner. Enjoy your purchase

Rated 5 out of 5 stars

Beautiful quality

I was in doubt about buying a watch from a picture the 1st time, but after receiving my Luminex special edition I was more than pleased. The quality of the watch and even the box it came in blew me away, hence why I now have 4 and the wife has 1 too .

29 September 2025
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Reply from Maughan Jones

His and Hers Maughan Jones. Love it. Keep a look out for our new lines coming our soon to expand your collection

Rated 5 out of 5 stars

The watch was delivered in just 3 days…

The watch was delivered in just 3 days and I must say the quality is great for the price. I went for the limited edition Luminex version and received a 35% discount. The presentation box and extra strap was an unexpected surprise. Accuracy is OK, but not outstanding, from the Miyota 8215 movement. Overall I'm impressed for the price paid and considering the extras you get I would recommend"taking the plunge".

26 September 2025
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Reply from Maughan Jones

Amazing. We have some NEW lines being added very shortly which you may also enjoy.

Rated 5 out of 5 stars

Very nice watch and quick delivery

Very nice watch and quick delivery.
Excellent customer service when dealing with a small issue.
Would definitely buy from Maughan Jones again.

25 September 2025
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Reply from Maughan Jones

Thank you so much for your review Neil. I really hope you are enjoying your new ⌚keep an eye out for our new products due to launch soon 🎊

Rated 5 out of 5 stars

Luxury watch

The watch arrived promptly and the watch was of great quality. The feel was exceptional and looked amazing. The extra strap made the watch feel like a premium luxury watch

21 August 2025
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Reply from Maughan Jones

Thank you for your review Abdul. Enjoy your new ⌚

Rated 5 out of 5 stars

excellent communication

excellent communication and beautiful piece for my collection

18 September 2025
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Reply from Maughan Jones

Many thanks for your review Naveed. Glad you are enjoying your new Luminex ⌚

Rated 4 out of 5 stars

I loved the watch

I loved the watch. It is well made and very beautiful. The packaging (boxes) is well done. However, the accessories that came with the watch are of low quality, which is the only negative point.

8 September 2025
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Reply from Maughan Jones

Thank you for your review. We are very pleased that you are happy with your watch. The accessories are of a substantial quality and i think you may have bent the tool due to the pins not being aligned properly when removing the links. If enough pressure is applied and not aligned, they will bend.

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