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Mattressman Reviews 

66,382
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 6,339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the store staff provides exceptionally helpful and knowledgeable advice without any pressure to make decisions. People also really appreciate the prompt and efficient delivery service, noting that friendly delivery teams arrive right on schedule. Consumers are extremely satisfied with the high quality and overall comfort of the new beds and mattresses. Some reviewers were not happy with delivery complications, mentioning frustrating instances where packages were unfortunately sent to the incorrect address. A few other people also encountered unexpected problems with damaged goods or missing components upon their initial arrival.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders often arrive on time or even... See more

Product

Customers consistently note positive experiences with product, highlighting comfortable mattresses and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing store assistants and delivery teams... See more

Service

Users describe positive interactions with service, highlighting knowledgeable assistants and helpful store... See more

Quality

Consumers find quality to be positive, highlighting super comfortable mattresses and well-made beds at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were given good advice, from a very knowledgeable store manager. With information to hand, we were left to try different make/and models to suit our needs, with no pressure to make any decision... See more

Company replied

Rated 5 out of 5 stars

Excellent quality mattress. Would have liked my old mattress taken away but not an option even after speaking to customer services so just make sure you're aware of that. I'm having to wait a long... See more

Company replied

Rated 5 out of 5 stars

Excellent value, fast delivery by very efficient team, who arrived very promptly & took the old mattress away. Very comfortable new mattress which has improved our quality of sleep no end. 10/10 thank... See more

Rated 5 out of 5 stars

Helpful but not pushy when we bought bed and it arrived when they said it would ,the delivery men having messaged me previous day giving me a two hour slot. Brandon and Andy were courteous efficien... See more

Company replied



Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Children's Furniture Store
  5. Furniture Store
  6. Mattress Store

About Mattressman

Written by the company

Mattressman are the UK’s biggest online mattress specialists and experts when it comes to sleep solutions. For 20 years, we’ve been transforming the nations sleep, one mattress at a time. With thousands of mattresses in stock , including big brands such as Silent Night, Sealy, Reylon and The British Bed Company, you can trust Mattressman to find your perfect nights sleep. Our 60-night sleep trial options, free next-working day delivery and expert customer service are just a few of the reasons we have a 4.8 star review on Trust Pilot.


Our customer care team is on hand Monday to Friday 8am to 5.30pm and Saturdays 8am to 4.30pm to answer any Mattressman sales enquiries or product questions. Please call 0333 577 5773 to speak to one of our sleep experts. You can also contact the team by email or live chat. Visit Contact Us for more details.


Shop online 24/7 by visiting us at Mattressman


We offer a FREE next working day (8.00am – 6.00pm) delivery service to the UK Mainland (dependent on delivery area) on all orders over £45 received & security checked before 4pm.


We offer a two-man, room of your choice delivery service, removal for recycling service and Saturday delivery . Go to Delivery for more information on all of our delivery options.


Big Brands Delivered Next Day at Mattressman

Mattressman.co.uk

Written by the company

Free and fast delivery
We aim to offer FREE NEXT DAY delivery for all orders over £100 placed before 4pm
Great advice
Knowledgeable sales staff will be happy to offer you all the help you need.
Huge product range
From memory foam to luxurious natural fillings, pocket springs for nightly use to simpler spring units for your spare room, we have something for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

66K reviews

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Asks customers to review

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4.8

All reviews

(66,382)

6,197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

Very impressed with the speed and efficiency of delivery from date of order. Thank you, Keith, for the advice regarding releasing the mattress from the packaging. Excitement abound when the air got into the plastic and just like that a fully functioning mattress!
Would highly recommend Mattressman. Thank you.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent explanation from Gareth

There was so many choices for mattresses and beds when we came in last Thursday but Gareth made the entire process so easy. He walked us through every option for mattresses and beds and explained how the prices worked. It was a fantastic experience.

6 August 2026
Unprompted review
Mattressman logo

Reply from Mattressman

Good Afternoon Mithu,

We are absolutely delighted to hear that Gareth made your mattress and bed selection so easy despite the many choices available. It's wonderful that he clearly explained all the options and pricing, making it a fantastic experience for you.

Kind regards,
Macie

Rated 5 out of 5 stars

Great experience from the beginning…

Great experience from the beginning until the end. Gareth (West Thurrock) shared his expertise and helped us to make the right decision with the Sealy firm mattress. Amazing Customer service. Ben & Kallum were also brilliant during the delivery. Polite and helpful!
Great purchase!

11 August 2026
Unprompted review
Mattressman logo

Reply from Mattressman

Good Afternoon Del,

We are so pleased to hear about your excellent experience from start to finish! It's wonderful that our team member's expertise helped you choose the perfect mattress, and that our delivery team provided such brilliant and helpful service. We truly appreciate your kind words.

Kind regards,
Macie

Rated 5 out of 5 stars

Helpful but not pushy when we bought…

Helpful but not pushy when we bought bed and it arrived when they said it would ,the delivery men having messaged me previous day giving me a two hour slot. Brandon and Andy were courteous efficient and helpful, put bed base and mattress where I asked them to without hesitation. Excellent service all round

11 August 2026
Unprompted review
Mattressman logo

Reply from Mattressman

Good Afternoon Faux,

We're so pleased to hear about your positive experience with us! It's wonderful that you found our sales approach helpful without being pushy, and that your delivery arrived exactly as scheduled. We're especially glad that our delivery team provided such courteous, efficient, and helpful service, placing your items exactly where you needed them. Thank you for sharing your excellent feedback!

Kind regards,
Macie

Rated 5 out of 5 stars

Karl & Roland took away my mattress and…

Karl & Roland took away my mattress and set up the new one. Very friendly and prompt delivery. Thank you guys 💙

11 August 2026
Unprompted review
Mattressman logo

Reply from Mattressman

Good Afternoon Michelle,

We are so pleased to hear about your positive delivery experience and that our team provided such friendly and prompt service. Thank you for sharing your kind words!

Kind regards,
Macie

Rated 5 out of 5 stars

very good quality mattress for the…

very good quality mattress for the price and the free next day delivery was brilliant.

5 August 2026
Mattressman logo

Reply from Mattressman

Good Afternoon Jane,

We're so pleased to hear that you're happy with the quality of your mattress, especially considering the price. It's also wonderful to know that our next-day delivery service was brilliant for you!

Kind regards,
Macie

Rated 5 out of 5 stars

The communication

The communication, support and customer service I received from Mattressman was First Class. They acknowledged the order, confirmed the delivery slot and called when on route.

6 August 2026
Rated 5 out of 5 stars

Delivered and set up in Huntingdon

We had an ottoman divan base and headboard arrive by Brandon and Kallum who put it together. It was lovely to see Brandon’s coaching of new boy Kallum while on the job and they were both ultra friendly. Last one of the day/week yet there wasn’t any rush to start the weekend. Took their time and respected our property.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Mattress man & Hypnos support 8 firm

I wanted a hypnos mattress but couldn't afford a new one. I chose a slight seconds and got a real bargain. I really wanted to upgrade to a king but after the delivery firm damaged it unfortunately it got sent back. However I ended up with a double but a higher spec which was the original one I wanted-Hypnos support 8 for £650. The only thing I would recommend is maybe offer customers to change delivery company and pay extra as an option because they really let you down. The poor guy that actually delivered my second order was on his own and I read bad reviews of the company you currently use. But as for your service it was all good. And after just a few days the mattress has cured my bad back!

7 August 2026
Rated 5 out of 5 stars

A great experience

Terry was very knowledgeable and helpful He gave us plenty of time to ensure we purchased our ideal mattress. Delivery the following day was quick & efficient.

31 July 2026

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