Mattress Firm Reviews 

We replaced our original TemperPedic mattress with another one, this time opting from the "Bed Furniture" that Mattress Firm was recommending. This frame is $400, you have to put it together yourself, and it's TOO LARGE for the mattress! It's at least an inch larger all the way around, leaving the mattress to shift from side to side constantly. The frame also has an interlocking feature that isn't necessarily stable, causing the bed to feel like a crowned road - I felt as if I was rolling out of bed all the time.

When I called to complain within the 6-month trial period, they recommended I move up to a firmer mattress, and I did. I still felt the "bump in the road" but less. However, the mattress still shifted. After the 6-month period I got mad and called them on this, and they said they'd replace it with a regular fitted bed frame, the kind that used to cost about $100. When I got my Discover Card bill, I saw the charge was $667.49 for the new frame, on top of the $400 original "Bed furniture" that they never refunded. This is over $1,000 just to make my bed feel stable as I never had a good night's sleep until the framing was resolved.

WHAT A RIP! They sell you a "furniture" that doesn't fit and if I'd known I should have kept the original frame, I would have saved over $1,000.

DON'T GET THE "BED FURNITURE," Mattress Firm didn't even bother to measure it against the mattress - then you'll get a royal price for the regular frame!

I DID NOT Save Money, and I DID NOT Sleep Happy!

On November 2022 my husband and I went to try the Tempurpedics in the store. We made the mistake of purchasing the ProAdapt through them. We had the mattress 21 days and decided it was not for us as it did not feel the same as in the store.. We called to have the mattress returned and was told it would be a 500.00 restocking fee and 99.00 pickup fee. We were not told any of this information beforehand and did not know until we wanted to return the mattress. Customer beware of this shady outfit.

Went in to Mattress Firm, Jenkintown PA, ask for a copy of my receipt. Met my nightmare. Hamed from Haiti turned out to be rude and loud, so much I had to ask him to lower his voice. He became agitated because I complained about my missing receipt. He lied and said that’s normal speaking voice that I call yelling - compared with other times when he was not yelling. I told him his lies are recorded on the stores cameras, and that’s the only time he pretended to be gentle. He could not find my receipt. The mattress itself hurts my back like crazy. I submitted an online claim and showed proof of the obvious sag in my six month old mattress. Sterns and Foster is overrated in my opinion. Their firms are only semi. I may end up trashing my mattress if I want to keep a straight painless back.

Stephen was extremely helpful and hospitable. Spent a lot of time making sure we got the perfect mattress to fit our needs. Would highly recommend

This is the worse mattress I ever had !! The mattress sags in the middle where we sleep. It has no support. It's terrible and we spent a lot of money on this mattress. Our mattress isn't very old and is terrible !!
NEVER BUY ANYTHING FROM MATTERESS FIRM !!!

Worst service and product support ever. Basically sent the manufacturer’s warranty despite the fact that the mattress was a subpar product. After one year, it’s already at close to 1” indentation despite my husband and I being average sized (128lbs and 180lbs, respectively).

Will never ever buy anything from Mattress Firm. Would never recommend them. Overpriced, crappy mattresses despite claims to the contrary. They have their own “brand” of products by national brands - we have another Simmons Beautyrest mattress that is being used in our guest room. Still in GREAT shape after eight years but the comparable one we thought we purchased from Mattress Firm is already sagging after 14 months.

I got a good mattress I think, however, I wished to set up a further purchase on my adjustable base but it was not included in the order or delivery which was platinum and cost me over 100$'s. The delivery was ok except the sheets the delivery guys dropped off were wet. I contacted customer service and they said they would get back to me and they did only to tell me that I could purchase the adjustable base for a mere 700$'s....O.O....!!!!???? My advice....don't shop at mattress firm. Save a headache and try another place.

Mr. Jerry Kinion was very friendly in helpful ... Mr. Jerry Kinion also made sure that very I was completely satisfied with the mattress.

Buyer Beware!! Yes, the Ventura salesperson was very nice and seemed knowledgeable. My husband and I decided on a Stearns & Foster mattress. It was the most comfortable one in the showroom and, there was a 120-day sleep trial so what was there to lose? We ended up not buying the mattress in the store. But, because of our experience at the Ventura location, we went online to buy the mattress. Well, after 2 months we were not happy. I was waking up with back pain every day (I previously had no back pain, even on our 15-year-old mattress). I tried to return the mattress and was told there is a $99 delivery fee and a 10% restocking fee (capped at $250) if you choose to exchange it. But if you choose to return it, there is a $99 delivery fee and a 20% restocking fee (capped at $500). The mattress we purchased exceeds the cap. I considered exchanging the mattress ($349) and then if the second mattress didn't work out ($599) and I returned it, I would be out $948 with NO MATTRESS. If you value your hard-earned dollars...I would recommend you weigh your options carefully. Had the salesperson explained this, we may have chosen differently. Of course, that's their job, to take your money. Other companies offer much more reasonable return policies.

Awful! After paying over $2000 for an adjustable base and an additional $150 for set up and haul away, the delivery man informed me that they don't haul away adjustable bases which were purchased from other stores. This, of course, is not mentioned in the description of delivery charges. I canceled the order, but Mattress Firm refused to refund my money.

These people are crooks. They will happily steal your money. Run, don't walk, to any other retailer!

I purchased a rather expensive sheet set from this company in December 2021. With regular wear and wash, the sheets started separating from the elastic on the corner which makes the fitted sheet practically useless. I contacted the customer service chat feature (there isn’t an option for phone calls) and was told that there is only a warranty for replacement for 120 days and did not offer any other options. Poor quality and poor customer service!

i didnt receive what i ordered by its ok, because it also features my bed so thanks

If you buy a pillow from MF, please be aware that it is a final sale. The page with the pillow I bought does not mention it, I learned it from customer care, but you would not be able to find this information on the page that displays the pillow. I feel like I have been cheated. I will not recommend this company and take my business to another place. Customer service is insulting.

The coordination of delivery in NYC is awful. They don’t show up when they say they will and their so called tracker app is useless. Definitely avoid them when buying in NYC

I had trouble with the adjustable base which was a temperpedic. I called mattress firm and they wouldn't do anything about it. I've had the bed for 8 months and the manager of the store basically just said well call tempurpedic. They weren't going to do anything. I will not buy from them again..

I had the best experience with mattress firm in hagerstown. Mariah was absolutely amazing and was so helpful. She saved me from a disappointed online purchase i made without trying the bed. Needless to say, I came in to store, she helped me make a switch with and upgrade. Awesome experience!

DO NOT BOTHER! We paid thousands of dollars for a mattress only to be EMAILED hours before it was supposed to arrive to say the bases would now be over a month late and the mattress was no longer available. We already scheduled our old mattresses to be removed, so we now have no bed. The email we got was not apologetic in the least, made it seem "unavoidable" and "unknowable." Needless to say, as a pregnant woman with no bed, I am outraged.

After purchasing a headboard for my mother, located in a different state, she stated that the headboard was closer to black, rather than the Dark Gray depicted online. 10 days after my purchase, I contacted the company via both chat and phone AND was informed by each that headboards could not be return. I merely wanted to exchange the item for an identical item in a different color - THEY WOULD NOT EVEN HONOR THAT REQUEST. I was merely told that this was disclosed online (for "sanitary reasons"). However, there was nothing in the actual order confirmation that revealed that headboards could not be returned. I find this odd because they tout their 120 Day return policy on mattresses, but
headboards don't qualify. Which of those two is actually more unsanitary??

Ordered and paid for a mattress on 6/22 from the Pace FL location and it was delivered a few days later. Then they showed up the following week to deliver the exact same order in which I refused as we already had my order. Now they have turned it over to a collection agency saying I still owe them the same amount. Called the morning of 8/22 and spoke with the branch manager who was totally clueless. He stated he could see in their system where I had already paid for it and said he could get me in contact with someone in their finance department. I informed him this isn't my responsibility and it was theirs. The manager couldn't care a less. No apologies, nothing. Just there to collect a paycheck. He couldn't manage his was out of a wet paper bag. Long and short, don't purchase from Mattress Firm

I will sum this up with a few words. Do not trust mattress firm. You are not getting the bed you are paying for. We had two different changes with our tempurpedic and to be flat out honest I am more Disappointed in the bed than I can possibly explain. I don t believe for the life of me that we got what we actually paid for. The bed is horrible quality and I won’t ever buy a tempurpedic or deal with mattress firm again. Oh and I qualified for 48 months interest free on my acct with mattress firm and even though I have a perfect payment history they closed my acct so I have no further activity. For no reason. I sincerely caution you not to fall
For their gimmicks and bait switching. Plus I have perfect payment history and you closed my account which does what. Affects my credit as a closed account. I am more livid at the whole transaction than it would ever be worth to do it again. Just as I didn’t
Spend another dollar with Amazon due to synchrony bank I won’t
Ever purchase a bed from mattress firm again. And guess what mattress firm I am actively searching for a brand new mattress set for our spare bedroom. One last statement. They refurbish what’s returned. You have no idea what you are truly getting.