Matalan logo
Visit website

Matalan Reviews 

166,400
•
TrustScore 4 out of 5

4.1

Clothing Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 50,886 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, noting items are well-made and comfortable to wear. Many people appreciate the straightforward online ordering process and the ease of using click and collect services. Reviewers also consistently highlight the helpfulness and friendliness of the staff, describing the overall service as exceptional and efficient. However, some customers experienced issues with their orders and deliveries. Several people reported that their orders were lost or significantly delayed, with some not receiving updates or notifications. Additionally, a few reviewers mentioned slow delivery to stores for click and collect, and long queues or understaffing at collection points.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality and competitive... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the online ordering process easy and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising quick and efficient deliveries,... See more

Quality

People report positive experiences with quality, often highlighting good quality products at competitive... See more

Service

Users describe positive interactions with service, often highlighting the friendly and helpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with the quality of the item, and the reduced price. Click and collect was simple - once the queue died down, with only one member of staff on the counter - and I have to say I object to... See more

Company replied

Rated 4 out of 5 stars

Good quality shirt not thin or not thick it's medium shirt fabric. It's really comfortable to wear in summer.

Company replied

Rated 5 out of 5 stars

Matalan always delivers in every respect. Staff and clothes are great. My only criticism over the years remains the same. It’s too hot in the changing rooms. Please provide an adequate cooling system... See more

Company replied

Rated 5 out of 5 stars

I ordered a Highland Cow doorstop for click & collect. Ordering was straightforward, delivery to my local store was speedy and collection easy with a really helpful and friendly member of staff. I am... See more

Company replied

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Department Store
  4. Home Goods Store
  5. Men's Clothing Store
  6. Women's Clothing Store

About Matalan

Written by the company

Matalan

Helpful links



About Matalan

From the day Matalan started back in 1985, to today, over 30 years on, our mission has always stayed the same; to provide outstanding quality and value for modern families. Our customers know us for good products at good prices, and they trust us to care for the environment, our communities and to have a positive impact on people’s lives too.

Matalan takes time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the best price. 12 million UK families each year trust Matalan with their family budgets - to provide the range, style, quality and value that enable them to run a happy family home.

As a leading UK and International omni-channel retailer ranging from womenswear and menswear to homeware and furniture; Matalan offers something for all.

As of April 2019, Matalan has an impressive 230 UK stores and 49 International franchise stores within Europe and the Middle East, supported with a rapidly growing online channel.

Matalan’s locations, late night openings, convenient parking, 'everything under one roof' offering and click and collect service are just some of the reasons why our customers love shopping at Matalan.

Contact info

4.1

Great

TrustScore 4 out of 5

166K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(166,400)

50,399 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

The nighties were great quality. However…..

The nighties were great quality, however, fraudulent activity, I paid the £14.00 stipulated on line for each nightie. When they arrived, both attached tags were £12.00, discrepancy, explanation please Matalan

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Online discount code not working

They offer u 25% online off then when u get to checkout u enter ur code and it tells u that u don't qualify even when uve spent over £45. Plus sizes r wrong I tried a 12 on in store jeans so ordered them online to get discount and couldn't even get them up my legs clearly sized wrong had to return them.sort ur sizing out please

16 July 2026
Rated 5 out of 5 stars

Great site

Great site, easy to navigate order and pay. Delivery good with couriers. Love the products, good quality and fit, not had to return anything so very happy with my purchases

16 July 2026
Rated 5 out of 5 stars

Good Buys…

Lovely linen dress and top bought for holidays at very reasonable prices. Both have washed well.

16 July 2026
Rated 5 out of 5 stars

Quality goods from Matalan.

I love all the goods I buy from Matalan. Always fantastic quality, and prices to match. I have a very large family, and buy loads from the sales. 7 children, 7 partners, 17 grandchildren, 16 great grandchildren.
I need good quality, at an affordable price. Thank you Matalan.

16 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look