Price was keen. Indications were that the wellies would be true to my normal size, important for an online purchase especially when you live in the Highlands. The wellies themselves are excellent and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found Mastershoe to be excellent. Great selection of products and easy to find options. Price was fabulous and delivery was great too. Have added them to my list of 'go to' sites for equipment and tol... See more
Company replied
After searching online for a decent price for the shoes I stumbled across Mastershoe. Not only was the cost of the shoes way better than anywhere else, including free delivery, the ease of ordering... See more
Company replied
Found this company by accident searching for a specific pair of boots and they came up as the cheapest. Did a bit of research to make sure they were a genuine company and found they were a reputable f... See more
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Company details
Written by the company
We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
Mastershoe Details
Written by the company
- 30 Day Money-Back Guarantee
- Returned item must be in 'as-received' condition (i.e. unworn) with the original box and swing tags, labels etc. We do not operate a free returns service for correctly supplied, unwanted goods.
- Free UK Delivery
- We use a Royal Mail tracked service for all UK orders and takes 2-3 business days.
- Next Day Delivery
- We offer a Next Day service on all items for delivery within the UK. Orders must be placed before 3pm. A charge of £7.99 covers 1 or 2 pairs.
- Paypal , Apple Pay, Google Pay and all Major Credit/Debit Cards Accepted
- We accept Paypal and all Credit/Debit cards (including AMEX). Apple Pay and Google Pay
- Security Checks and Encryption
- We use a payment gateway and 3D secure to ensure orders are legitimate and to better protect our customers from fraud. We use a 256bit SSL certificate to encrypt all sensitive information.
Our Response Time Guarantee
Real humans, fast replies.. because waiting is frustrating.
At Mastershoe, we take pride in giving you real, human help, quickly! That’s why we guarantee that every message, will be answered by our UK-based team within one working day (and usually much faster).
No bots, no long waits. Just fast, friendly help from people who care!
Contact info
Meadows Works, BA14 8BR, Trowbridge, United Kingdom
- 02030 077865
- support@mastershoe.co.uk
- www.mastershoe.co.uk
4.9
Excellent
22K reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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First rate service
First rate service. Great prices and also great customer service - not something you often find. I had a problem with some boots which was sorted out with no fuss.
13 October 2025
Reply from Mastershoe
This is great to hear! When a problem crops up, getting it sorted quickly and without fuss is what matters. Thank you for choosing to shop with us
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for your review and order. It’s great to hear the correct item arrived promptly, with free delivery too!
Kind Regards,
Mastershoe
Recommend over mainstream walking boot sellers
Good prices and quick delivery. Also good service on returns and replacements. Thoroughly recommend over mainstream sellers of walking boots
26 May 2026
Reply from Mastershoe
That’s a fantastic recommendation, thank you :)
It’s great to know our prices, delivery and after-sales service all compared well with the larger walking boot retailers.
Kind Regards,
Mastershoe
Great value fly sandals
Great value fly sandals. Great communication regarding the processing of the order and prompt delivery.
26 May 2026
Reply from Mastershoe
Thank you for your review and order.
Great choice with the Fly sandals!!
Kind Regards,
Mastershoe
My tennis shoe size, 13
My tennis shoe size, 13 is usually difficult to find, but Mastershoe had them in stock. In fact the seemed to have every shoe size in stock up to 14! Very impressed, especially as they arrived in good time, will go straight to them next time.
26 May 2026
Reply from Mastershoe
Size 13 tennis shoes aren’t always easy to find, so we’re glad we had the right pair ready to go. Thanks for the lovely feedback, and we look forward to your next order.
Kind Regards,
Mastershoe
Excellence experience will update…
Excellence experience will recommend this company
Trainers were good too
26 May 2026
Reply from Mastershoe
Thanks for the recommendation. Great to hear the trainers were good and the whole experience earned five stars.
Kind Regards,
Mastershoe
Lowest price I could find and prompt…
Lowest price I could find and prompt customer service.
26 May 2026
Reply from Mastershoe
Thanks for your order and review. Finding the lowest price is always a bonus, and it’s good to know our team responded promptly when you contacted us.
Kind Regards,
Mastershoe
Love my sandals from Mastershoe cheaper…
Love my sandals from Mastershoe cheaper than elsewhere. Free delivery. Will definitely use again.
26 May 2026
Reply from Mastershoe
Lovely to hear you love the sandals. We do our best to be as cheap and competitive as possible!
We look forward to receiving your next order.
Kind Regards,
Mastershoe
Great service with speedy delivery
Great service with speedy delivery, very happy customer 👍
26 May 2026
Reply from Mastershoe
Thanks for the five stars. Speedy delivery and a happy customer is a combination we never tire of hearing :D
Kind Regards,
Mastershoe
Easy ordering process and communication…
Easy ordering process and communication regarding the purchase was top notch .Item was delivered quickly and well packaged .Many thanks will purchase from you again in the future
26 May 2026
Reply from Mastershoe
Thanks for such a thoughtful review. It’s good to know the ordering, communication, packaging and delivery all came together smoothly.
We look forward to receiving your next order.
Kind Regards,
Mastershoe
the item came quickly and on time
26 May 2026
Reply from Mastershoe
Thanks for letting us know. Great to hear the item arrived quickly and exactly when expected.
Kind Regards,
Mastershoe
Merrell
Had same boots before
These came at a excellent price and delivered quickly very good quality
22 May 2026
Reply from Mastershoe
A trusted pair of Merrell boots at an excellent price sounds like a good find. Great to hear they arrived quickly too!
Kind Regards,
Mastershoe
From start to finish excellent service.
From start to finish excellent service.
From the price to the delivery spot on.
I would totally recommend this company.
22 May 2026
Reply from Mastershoe
What a lovely endorsement, thank you :)
From the price through to delivery, it’s good to know everything was spot on. We really appreciate the recommendation.
Kind Regards,
Mastershoe
Would recommend Mastershoe
Ordered two pairs of trainers for my husband after doing some research regarding prices and availability. Found best price at Mastershoe. Ordering online was easy, free postage. Kept informed via email. Goods arrived quickly and well packaged. Husband happy with new trainers! Would recommend Mastershoe.
22 May 2026
Reply from Mastershoe
Thanks for taking the time to leave such a detailed review. It’s great to everything made the order straightforward, and that your husband is happy with both pairs!
Kind Regards,
Mastershoe
This is how a company should run
This is how a company should run. Item ordered and delivered on time with updates throughout. Needed to change size so return and reorder also perfectly dealt with, refund within days.
22 May 2026
Reply from Mastershoe
This is exactly how returns and exchanges should work! Thank you for your review and order. We look forward to serving you again in the future.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for your review. Great to hear the product quality and speedy delivery both hit the mark.
Kind Regards,
Mastershoe
Easy to order and great delivery times
Easy to order and great delivery times. Excellent value for money. This was my 1st time to use Mastershoe but I definitely order from them again.
22 May 2026
Reply from Mastershoe
A first order that arrives quickly and offers good value is a great start!
Thanks for giving us a try, and we look forward to receiving your next order.
Kind Regards,
Mastershoe
Excellent service
Excellent service. Product as expected, including size & description. Arrived next day as required. Used This company previously & continue to be pleased with the standard of service.
22 May 2026
Reply from Mastershoe
It’s lovely to hear from a returning customer :D
Great to know the product matched the description and sizing, and that next-day delivery arrived when needed.
Kind Regards,
Mastershoe
good website with clear visuals of the…
good website with clear visuals of the product , price was good and delivery nice and quick would recommend
21 May 2026
Reply from Mastershoe
Thank you for your review and recommendation. Clear product photos make online shopping much easier, so it’s good to know the website helped you choose with confidence.
Kind Regards,
Mastershoe
Good price and speedy delivery.
21 May 2026
Reply from Mastershoe
Thank you for your review. We’re pleased you were happy with the price and speedy delivery.
Kind Regards,
Mastershoe
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